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Solved Windows 8.1 Crashes Randomly

xXEightXx

Member
Member
Hi my Windows 8.1 Crashes Randomly, without BSOD or Black Sreen, and restarts as normal.
See attatchment.
Any ideas as to why?
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    Intel Core i7-3770K @3.5hz
    Motherboard
    EVGA Z77 FTW
    Memory
    Kingston Technology 16GB (2x 8GB) 2133MHz DDR3 Non-ECC CL11 DIMM XMP HyperX Predator Series Memory M
    Graphics Card(s)
    EVGA GTX 670 4gb
    Sound Card
    N/A
    Monitor(s) Displays
    HP w2007v
    Screen Resolution
    1680x1050
    Hard Drives
    OCZ Vertex 4 SSD 128GB
    SAMSUNG Spinpoint F3 HD502HJ 500GB 7200 RPM
    PSU
    Enermax Platinax EPM1000EWT Special OC Edition
    Case
    Cooler Master HAF Full Tower nVIDIA Edition
    Cooling
    CoolerMaster Hyper 212 Plus
    Keyboard
    HP
    Mouse
    Corsair Vengeance M90
    Internet Speed
    10MB
    Other Info
    ASUS DRW-24B1ST/BLK/B/AS Black SATA 24X DVD Burner

Wullail

Active Member
Pro User
This was from a Microsoft Engineer - Kernel-Power is just a 'system didn't shut down cleanly' message....

The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. When a computer that is running Windows starts, a check is performed to determine whether the computer was shut down cleanly. If the computer was not shut down cleanly, a Kernel Power Event 41 message is generated.

Method 1:
First, I would suggest you to follow these steps and run the System maintenance troubleshooter:
a. Press Windows key + W to search Settings.
b. Type “Troubleshoot” without quotes and click on Troubleshooting in the results displayed on the left side of the screen.
c. In the new window, click View all which is towards the left side of the screen.
d. In the list of options, click on System maintenance.
e. Click Next and follow the on-screen instructions.

Method 2:
Step A: Boot the computer in Safe mode and check if the issue persists. Follow these steps to start the computer in safe mode.
a) Press the ‘Windows + C’ key on the keyboard.
b) Click on Settings, More PC settings and then General.
c) Scroll down to Advanced startup, click Restart now.
d) Click on Troubleshoot, Advanced options, Startup Settings.
e) Click Restart, select Enable Safe mode and then press Enter.
Note: Restart the computer to start in normal mode.

Step B:
If the issue does not persists in Safe Mode then perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps to start the computer in clean boot.
Step 1:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the optionLoad startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f) On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
g) Click ‘OK’, and then click Restart.

Step 2: Enable half of the services
a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.


Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.


Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.


Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.


Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.


Step 7:
Note: After you have finished troubleshooting, follow these steps to boot to normal startup:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.

Method 3:
If the issue is not resolved, I would suggest you to refer to the link and try to Refresh the computer:
How to restore, refresh, or reset your PC
 

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    PC/Desktop
    Memory
    6 GB
    Screen Resolution
    1280 x 1024
    Hard Drives
    12 TB in 6 disks
    PSU
    TX650
    Keyboard
    G15
    Mouse
    Intellimouse 3.0
    Internet Speed
    100 Mbits
    Browser
    Chrome
    Antivirus
    Trend Micro

usasma

Mr. Cranky Pants
VIP Member
Guru
Please provide this information so we can provide a complete analysis (Even though you're not reporting BSOD's): http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

Also, Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

The Event ID 41 is, as Wullail stated, simply that Windows doesn't know why it shut down. Examination of the reports I requested above will usually give us some clues to work with.

Unexplained shutdowns without BSOD's are most commonly hardware errors.
While waiting for a reply, please use this free program to monitor your temps: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
Then start these free diagnostics: Hardware Diagnostics
Post back with the results and we'll see where it leads us.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

xXEightXx

Member
Member
Hi here's the SF_Diagnostic_Tool zip file.
I'm unable to upload the Event Viewer file, as I recieved a message saying that it's missing!! (See screenshot)
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    Intel Core i7-3770K @3.5hz
    Motherboard
    EVGA Z77 FTW
    Memory
    Kingston Technology 16GB (2x 8GB) 2133MHz DDR3 Non-ECC CL11 DIMM XMP HyperX Predator Series Memory M
    Graphics Card(s)
    EVGA GTX 670 4gb
    Sound Card
    N/A
    Monitor(s) Displays
    HP w2007v
    Screen Resolution
    1680x1050
    Hard Drives
    OCZ Vertex 4 SSD 128GB
    SAMSUNG Spinpoint F3 HD502HJ 500GB 7200 RPM
    PSU
    Enermax Platinax EPM1000EWT Special OC Edition
    Case
    Cooler Master HAF Full Tower nVIDIA Edition
    Cooling
    CoolerMaster Hyper 212 Plus
    Keyboard
    HP
    Mouse
    Corsair Vengeance M90
    Internet Speed
    10MB
    Other Info
    ASUS DRW-24B1ST/BLK/B/AS Black SATA 24X DVD Burner

usasma

Mr. Cranky Pants
VIP Member
Guru
Late for work

Update controller drivers to latest Win8.1 compatible
Several controller errors ine System logfile
If unsure, post back with exact make and model of system (or motherboard if it's a custom build).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

xXEightXx

Member
Member
Late for work

Update controller drivers to latest Win8.1 compatible
Several controller errors ine System logfile
If unsure, post back with exact make and model of system (or motherboard if it's a custom build).
My M/B is EVGA Z77 FTW
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    Intel Core i7-3770K @3.5hz
    Motherboard
    EVGA Z77 FTW
    Memory
    Kingston Technology 16GB (2x 8GB) 2133MHz DDR3 Non-ECC CL11 DIMM XMP HyperX Predator Series Memory M
    Graphics Card(s)
    EVGA GTX 670 4gb
    Sound Card
    N/A
    Monitor(s) Displays
    HP w2007v
    Screen Resolution
    1680x1050
    Hard Drives
    OCZ Vertex 4 SSD 128GB
    SAMSUNG Spinpoint F3 HD502HJ 500GB 7200 RPM
    PSU
    Enermax Platinax EPM1000EWT Special OC Edition
    Case
    Cooler Master HAF Full Tower nVIDIA Edition
    Cooling
    CoolerMaster Hyper 212 Plus
    Keyboard
    HP
    Mouse
    Corsair Vengeance M90
    Internet Speed
    10MB
    Other Info
    ASUS DRW-24B1ST/BLK/B/AS Black SATA 24X DVD Burner

usasma

Mr. Cranky Pants
VIP Member
Guru
Update Intel Rapid Storage Technology drivers: http://downloadcenter.intel.com
Update Intel Management Engine from the same link.

Still need the reports that I requested in my first post.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

xXEightXx

Member
Member
Thanks for the help. I found out that the problem was a bad connection.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    Intel Core i7-3770K @3.5hz
    Motherboard
    EVGA Z77 FTW
    Memory
    Kingston Technology 16GB (2x 8GB) 2133MHz DDR3 Non-ECC CL11 DIMM XMP HyperX Predator Series Memory M
    Graphics Card(s)
    EVGA GTX 670 4gb
    Sound Card
    N/A
    Monitor(s) Displays
    HP w2007v
    Screen Resolution
    1680x1050
    Hard Drives
    OCZ Vertex 4 SSD 128GB
    SAMSUNG Spinpoint F3 HD502HJ 500GB 7200 RPM
    PSU
    Enermax Platinax EPM1000EWT Special OC Edition
    Case
    Cooler Master HAF Full Tower nVIDIA Edition
    Cooling
    CoolerMaster Hyper 212 Plus
    Keyboard
    HP
    Mouse
    Corsair Vengeance M90
    Internet Speed
    10MB
    Other Info
    ASUS DRW-24B1ST/BLK/B/AS Black SATA 24X DVD Burner

gizbug

Member
Member
Have the same issue with the recently released windows 8.1 update.
Can you elaborate with what you mean by BAD CONNECTION?

I tried to save the error logs also, and got the same message as you.
 

My Computer

System One

  • OS
    Windows 8
    CPU
    Intel i7
    Memory
    Gigabyte P8Z68

xXEightXx

Member
Member
Have the same issue with the recently released windows 8.1 update.
Can you elaborate with what you mean by BAD CONNECTION?

I tried to save the error logs also, and got the same message as you.
I think I unplugged/disconnected everything from the M/B and replugged/reconnected, and it worked okay.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    Intel Core i7-3770K @3.5hz
    Motherboard
    EVGA Z77 FTW
    Memory
    Kingston Technology 16GB (2x 8GB) 2133MHz DDR3 Non-ECC CL11 DIMM XMP HyperX Predator Series Memory M
    Graphics Card(s)
    EVGA GTX 670 4gb
    Sound Card
    N/A
    Monitor(s) Displays
    HP w2007v
    Screen Resolution
    1680x1050
    Hard Drives
    OCZ Vertex 4 SSD 128GB
    SAMSUNG Spinpoint F3 HD502HJ 500GB 7200 RPM
    PSU
    Enermax Platinax EPM1000EWT Special OC Edition
    Case
    Cooler Master HAF Full Tower nVIDIA Edition
    Cooling
    CoolerMaster Hyper 212 Plus
    Keyboard
    HP
    Mouse
    Corsair Vengeance M90
    Internet Speed
    10MB
    Other Info
    ASUS DRW-24B1ST/BLK/B/AS Black SATA 24X DVD Burner

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