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Windows 8.1 communications apps keep crashing

Malickfan86

Member
Member
This is a very common issue, according to Google.

Every few days, the Reliability Monitor tells me that microsoft.windowscommunicationsapps... have crashed. There is no prompt and the apps still seem to function normally. It's just frustrating because the error keeps showing up.

Code:
Source
microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1

Summary
Stopped responding and was closed

Date
‎2015-‎04-‎22 5:27 PM

Status
No solution available

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path:    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\livecomm.exe

Problem signature
Problem Event Name:    MoAppHang
Package Full Name:    microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe
Application Name:    praid:ppleae38af2e007f4358a809ac99a64a67c1
Application Version:    17.5.9600.20689
Application Timestamp:    54703d9a
Hang Signature:    f7ed
Hang Type:    8388608
OS Version:    6.3.9600.2.0.0.256.103
Locale ID:    4105
Additional Hang Signature 1:    f7eda06ef43391caba8ef0018f62ecb3
Additional Hang Signature 2:    c287
Additional Hang Signature 3:    c287c891ea56b3c2be3e23ad6e4daaff
Additional Hang Signature 4:    f7ed
Additional Hang Signature 5:    f7eda06ef43391caba8ef0018f62ecb3
Additional Hang Signature 6:    c287
Additional Hang Signature 7:    c287c891ea56b3c2be3e23ad6e4daaff

Extra information about the problem
Bucket ID:    7a26ee38a83a42f47b75d79c11299fdf (98888810854)

I've tried just about every solution that's out there, including re-installing the apps, re-installing some Windows updates, and deleting the store cache in PowerShell. None of these have been effective.

My current solution is to ignore the error, via the following method.


  1. Open the Action Center through the taskbar or the Control Panel
  2. Click "Change Action Center settings" on the left-hand pane
  3. Click "Problem Reporting Settings" at the bottom of the page
  4. Click "Select programs to exclude from reporting"
  5. Click "Add..."
  6. Browse to C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe
  7. Double-click "livecomm.exe"
  8. Click "OK" and close the page

Even if there's no real solution to this problem, I wanted to share my method for avoiding those annoying and pointless Reliability Monitor errors that make the system itself look unstable.

If anyone has found a better solution, then please share it. Thanks!
 

My Computer

System One

  • OS
    Windows 8.1 Pro Pack x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP m6-1158ca
    CPU
    Intel i7-3632QM
    Motherboard
    HP 18A5
    Memory
    2 x 4096 DDR3-SDRAM
    Graphics Card(s)
    Intel HD Graphics 4000 / Radeon HD 7670M
    Sound Card
    IDT High Definition Audio
    Monitor(s) Displays
    15.6-inch HD BrightView LED-backlit display
    Screen Resolution
    1366 x 768
    Hard Drives
    Internal: Hitachi 1TB 5400RPM hard drive with HP ProtectSmart

    External: WD Passport 1TB with USB 3.0 / Seagate Barracuda 1TB 5400RPM with ULTRA Enclosure / Seagate Momentus 320GB 5400RPM with Sabrent Enclosure
    Cooling
    Cooler Master NotePal X-Slim Ultra-Slim Laptop Cooling Pad with 160mm Fan
    Mouse
    Logitech M560
    Internet Speed
    DSL 25/10
    Browser
    Mozilla Firefox 33.0.2
    Antivirus
    Windows Defender / Malwarebytes Anti-Malware

banger

New Member
Member
Me too. I think its a windows thing. Only problem I can forsee with your solution is that it may not be reported back to MS via action centre, and if a solution is found action centre will not notify you of the fix.

I just spent half an hour researching Interactive Detection Service which according to my perfmon /report stopped abnormally. The solution is to restart the service from the services dialog, which I did to get error 1: incorrect function.

I then spent another half hour researching why it wouldn't start only to find a technet blog that says in Windows 8 its not supposed to be started unless you apply a registry hack.

Once this registry hack is done the service will then tell you about any service that behaves badly or tries to communiicate with you and then proceed to tell you about it every 5 minutes. This may include the app you are referring to.

Needless to say I left the service in the stopped state and didn't 'fix' it.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    MSI MS7360
    CPU
    Intel E8400 (Wolfdale)
    Motherboard
    MS 7360 P35 V1.0
    Memory
    4 GB
    Graphics Card(s)
    MSI Geforce GT610
    Sound Card
    Realtek Onboard
    Monitor(s) Displays
    Dell 19" Widescreen
    Screen Resolution
    1920 x 1080
    Hard Drives
    3 x 500 GB Hitachi and Seagate Drives
    PSU
    Corsair 500W
    Case
    Generic
    Cooling
    2 case fans, Artic CPU Cooler
    Keyboard
    Logitech G19
    Mouse
    MS Comfort 4500
    Internet Speed
    19 mbps
    Browser
    Firefox
    Antivirus
    MS Defender

Malickfan86

Member
Member
I just disabled the Automatic Detection Service. It was stopped and set to Auto- Delayed Start. Thanks for the tip!

It's true that disabling notifications for the livecomm.exe errors will result in them not being reported to Microsoft, but is that really an issue?

Most people don't even notice this because they don't check the Reliability Monitor and there are no other symptoms. The issue has been present since the release of Windows 8.1 in October 2013. I doubt it will be fixed now. The best we can do is to find a smart way of ignoring it.
 

My Computer

System One

  • OS
    Windows 8.1 Pro Pack x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP m6-1158ca
    CPU
    Intel i7-3632QM
    Motherboard
    HP 18A5
    Memory
    2 x 4096 DDR3-SDRAM
    Graphics Card(s)
    Intel HD Graphics 4000 / Radeon HD 7670M
    Sound Card
    IDT High Definition Audio
    Monitor(s) Displays
    15.6-inch HD BrightView LED-backlit display
    Screen Resolution
    1366 x 768
    Hard Drives
    Internal: Hitachi 1TB 5400RPM hard drive with HP ProtectSmart

    External: WD Passport 1TB with USB 3.0 / Seagate Barracuda 1TB 5400RPM with ULTRA Enclosure / Seagate Momentus 320GB 5400RPM with Sabrent Enclosure
    Cooling
    Cooler Master NotePal X-Slim Ultra-Slim Laptop Cooling Pad with 160mm Fan
    Mouse
    Logitech M560
    Internet Speed
    DSL 25/10
    Browser
    Mozilla Firefox 33.0.2
    Antivirus
    Windows Defender / Malwarebytes Anti-Malware

Malickfan86

Member
Member
Correction: ignoring the error via the method in the first post is not effective. I stopped getting the Livecomm.exe crash for 11 days. Then, today, I got three of them.
 

My Computer

System One

  • OS
    Windows 8.1 Pro Pack x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP m6-1158ca
    CPU
    Intel i7-3632QM
    Motherboard
    HP 18A5
    Memory
    2 x 4096 DDR3-SDRAM
    Graphics Card(s)
    Intel HD Graphics 4000 / Radeon HD 7670M
    Sound Card
    IDT High Definition Audio
    Monitor(s) Displays
    15.6-inch HD BrightView LED-backlit display
    Screen Resolution
    1366 x 768
    Hard Drives
    Internal: Hitachi 1TB 5400RPM hard drive with HP ProtectSmart

    External: WD Passport 1TB with USB 3.0 / Seagate Barracuda 1TB 5400RPM with ULTRA Enclosure / Seagate Momentus 320GB 5400RPM with Sabrent Enclosure
    Cooling
    Cooler Master NotePal X-Slim Ultra-Slim Laptop Cooling Pad with 160mm Fan
    Mouse
    Logitech M560
    Internet Speed
    DSL 25/10
    Browser
    Mozilla Firefox 33.0.2
    Antivirus
    Windows Defender / Malwarebytes Anti-Malware

bru

Member
Member
I am getting this too. Not tech enough to do anything but search for an answer. Will keep following this thread.
 

My Computer

System One

  • OS
    Windows 7 Home Premium on 2 Windows 8.1 on 1
    Computer type
    PC/Desktop

sotosma

New Member
Hello to forum. I did what Malickfan86 said but now it gives me another problem. It says "livecomm.exe is stopped" Why? Can you help me?


Edit: I read more carefully and Malickfan86 had also the same problem. Is there any solytion or I'll go back to Windows7?
 
Last edited:

My Computer

System One

  • OS
    windows8.1pro media center
    Computer type
    PC/Desktop
    CPU
    pentium dual;core e5300
    Motherboard
    asrock
    Memory
    2gb
    Browser
    firefox
    Antivirus
    acast
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