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Windows 8.1 BSOD's ntoskrnl.exe hal.dll


India

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1
#1
Hello Everyone

I bought a HP 15-ab034tx Laptop two months ago, and I have been having BSOD's since. I thought they were just because of Drivers. And thus I updated all of them. Most of the BSOD's were fixed, but not all of them. I upgraded it to Windows 10 (Clean Install) from the pre-installed Windows 8.1 Single Language. The amount of BSOD's reduced, and downgrading nVidia Graphics Card driver, also helped in reducing.
All I was left with was 1-2 BSOD's per day, which mostly were WIN8_DRIVER_FAULT.

I talked to HP Support and they sent me a Recovery Disc, as they believed it is an OS error.
I used their Disc and it installed Windows 8.1 Single Language, and on the first day it ran smoothly. Today is the second day, and I have had 4-5 BSOD's.

So, I need your help in identifying the source.
Here is the File Generated by dm_log_generator
View attachment 67403
 

My Computer

System One

  • OS
    Windows 8.1 Single Language
    Computer type
    Laptop
    System Manufacturer/Model
    HP 15-ab034tx
    CPU
    Intel i7-5500U
    Memory
    8GB
    Graphics Card(s)
    nVidia GEForce 940m, Intel HD Graphics 5500
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB
    Browser
    Google Chrome

axe0

BSOD Kernel Dump Analyst
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Pro User
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#2
Check HP for BIOS updates and see if that improves anything
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

There are various of crashes, 2 0x124 (1 error with the fetched instructions, 1 error with reading the data, only consistention is the cache bank), 1 0x3B which could lead to hardware some other crashes.
Follow below suggestions and run the tests according to the instructions.



STOP 0x124 Troubleshooting
Read carefully before proceeding.


warning   Warning
If you're overclocking your system, revert back to stock clocks now.


Note   Note
Test the system once the overclock is removed before continuing with the steps outlined below.


Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test




ONE
CPU TEST

Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

warning   Warning
Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





TWO
RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

Note   Note


MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking forzero errors here. Even a single error will indicate RAM failure.





THREE
HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests

  1. Short Drive Self Test
  2. Short generic
  3. Long generic
If the short generic fails, no need for the long generic.

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.


Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to

  • scan for errors, no quick scan but full scan
  • check the health,
  • benchmark.

It may take some time, but please take the time you need to perform it properly.
Let me know what the results are

  • of the error scan,
  • make a screenshot of the health of every hard drive and post the screenshots,
  • post screenshots with the benchmark of the
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.




FOUR
GPU TEST

Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

Note   Note
Run Furmark for around 30 minutes.

warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

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