Windows 8.1 BSOD After Sleep [Attached zip included]

Insipid · Dec 19, 2014

Greetings,

As the title mentions, I recently experienced a BSOD on my Windows 8.1 x64 installation a few seconds after having waking it from sleep mode. The error displayed was KERNEL_APC_PENDING_DURING_EXIT. I am curious as to what this relates, from what I could tell from my research it is software related, most likely third party software? Either that or related to the hybrid boot/fast startup feature new to the OS?

My rig is two months old, and this is the second time in this time spam that I've experienced this issue, only when waking the PC from sleep.

My specs:
GIGABYTE GA-Z97X-UD3H-BK
i5 4690k (no overclock)
Gigabyte GTX 770 4GB Superclocked
Corsair Vengenace Pro 8GB @2133mhz CL9
Seagate SSHD 1TB 7200rpm 64mb
Samsung 840 EVO 120GB

Any input is appreciated!

usasma · Dec 21, 2014

Please uninstall Gigabyte's EasyTune (etdrv.sys) and EasySaver (gdrv.sys) - both drivers date from 2009, may not be compatible w/Win8.1, and are known to cause BSOD's in some Windows systems. Also, please uninstall the Gigabyte On/Off Charger (AppleCharger.sys) - while not as prone to BSOD's as the previous 2, it has been known to cause them on some systems.

Please update your BitDefender protection to the latest, Win8.1 compatible version. If unable to do this, then please remove it temporarily to see if that helps (make sure that Windows Defender and Windows Firewall are enabled after uninstalling BitDefender).

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Fri Dec 19 09:59:18.156 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121914-8171-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17476.amd64fre.winblue_r5.141029-1500
System Uptime:[B]3 days 17:51:44.242[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+59473 )[/B]
BugCheck [B]20, {0, fffc0000, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000020"]KERNEL_APC_PENDING_DURING_EXIT (20)[/URL]
Arguments: 
Arg1: 0000000000000000, The address of the APC found pending during exit.
Arg2: 00000000fffc0000, The thread's APC disable count
Arg3: 0000000000000000, The current IRQL
Arg4: 0000000000000000
BUGCHECK_STR:  0x20_NULLAPC_SAPC_NEGATIVE
PROCESS_NAME:  HCLOUD.exe
FAILURE_BUCKET_ID: [B]0x20_NULLAPC_SAPC_NEGATIVE_nt!_??_::NNGAKEGL::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  F6
  BIOS Release Date             06/17/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97X-UD3H-BK
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Fri Dec 19 09:59:18.156 2014 (UTC - 5:00)**************************
[COLOR=RED][B]gdrv.sys                    Thu Mar 12 23:22:29 2009 (49B9D175)[/B][/COLOR]
[COLOR=RED][B]etdrv.sys                   Thu Mar 19 22:59:06 2009 (49C3067A)[/B][/COLOR]
bdvedisk.sys                Thu Sep 27 09:37:29 2012 (50645699)
bdfwfpf.sys                 Wed Oct 17 08:12:10 2012 (507EA09A)
etocdrv.sys                 Tue Apr 16 04:20:56 2013 (516D09E8)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
gzflt.sys                   Fri Aug 23 06:48:49 2013 (52173E11)
e1d64x64.sys                Thu Aug 29 19:55:45 2013 (521FDF81)
[COLOR=RED][B]AppleCharger.sys            Sun Oct 27 21:59:21 2013 (526DC4F9)[/B][/COLOR]
bdfndisf6.sys               Wed Nov 13 08:35:12 2013 (52838010)
IntcDAud.sys                Fri Feb 21 08:50:26 2014 (530759A2)
TeeDriverx64.sys            Thu Mar 13 14:21:52 2014 (5321F740)
ghflt.sys                   Sun Mar 30 12:39:09 2014 (533848AD)
iaStorA.sys                 Thu Apr  3 19:00:05 2014 (533DE7F5)
dump_iaStorA.sys            Thu Apr  3 19:00:05 2014 (533DE7F5)
avckf.sys                   Thu May  8 09:48:18 2014 (536B8B22)
RTKVHD64.sys                Wed May 28 08:17:12 2014 (5385D3C8)
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
nvhda64v.sys                Mon Jul 21 10:17:53 2014 (53CD2111)
tap-tb-0901.sys             Tue Aug 12 03:45:22 2014 (53E9C612)
avc3.sys                    Thu Sep 11 05:28:29 2014 (54116B3D)
igdkmd64.sys                Mon Sep 29 13:51:21 2014 (54299C19)
avchv.sys                   Fri Oct  3 02:35:34 2014 (542E43B6)
trufos.sys                  Sat Oct 11 05:01:08 2014 (5438F1D4)
SeLow_x64.sys               Wed Oct 22 07:30:19 2014 (5447954B)
Neo_VPN.sys                 Wed Oct 22 07:30:34 2014 (5447955A)
sshid.sys                   Mon Oct 27 17:29:56 2014 (544EB954)
NvStreamKms.sys             Fri Oct 31 19:04:56 2014 (54541598)
nvlddmkm.sys                Wed Nov 12 15:51:31 2014 (5463C853)
nvvad64v.sys                Thu Nov 20 10:33:54 2014 (546E09E2)
[/FONT]

Insipid · Dec 21, 2014

Thank you so much for your reply usasma!

I'm uninstalling the drivers you mentioned now. What do you mean about updating bitdefender to W8 version? The TotalSecurity 2015 version is compatible with W8 and 8.1 according to their website.

EDIT: I couldn't find EasySaver (gdrv.sys) in add or remove programs nor in processes or services. Isn't this related to EasyTune? I uninstalled the other two.

usasma · Dec 21, 2014

I analyze these things by the date of the drivers. As for the BitDefender drivers - some of them date from before Windows 8. If you're sure that your version is compatible w/Win8.1, then that's all that we can ask.

As for Easy Tune - don't worry about it for now. If it's still a problem (if you continue to get BSOD's with it showing in the memory dumps), then I can provide instructions on how to manually remove it.

We'll see how it goes and will try other things if the BSOD's continue.

Good luck!

Insipid · Dec 21, 2014

I uninstalled Easy Tune and On/Off Charge, so the only one not present is Easy Saver. Will post here after I see how it goes.

Thanks again for your help mate, I'm usually sort of paranoid with these sort of things and end up reinstalling Windows all-together. Good to know I can solve it step by step this way without it being so tedious.

usasma · Dec 22, 2014

Just FYI - There are 3 different things that can cause BSOD's:
- 3rd party drivers (over 90% of BSOD's are due to this)
- hardware (less than 10% of BSOD's are due to this)
- Windows problems (less than 1% of BSOD's are due to this - as long as Windows Updates are fully up to date).

In most cases we start with the most likely, and then move through those things that are less likely.
But you can do hardware diagnostics at any time - and updating Windows is a requirement early on (as it solves a lot of things, not just BSOD's).

Good luck!

Insipid · Dec 23, 2014

Makes sense, thanks for the info mate! Shall I mark the thread as solved and create a new one if the issue persists? Since it doesn't happen very often so it might take a while till I see if it's solved.

usasma · Dec 23, 2014

Just leave it open until you're sure it's solved.
Most BSOD's will come back within 2 weeks - although it could take longer.

Windows 8.1 BSOD After Sleep [Attached zip included]

Insipid

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