Windows 8.1 Black Screen, Cant boot into recovery mode


New Member
Nov 19, 2013
When I booted up my laptop it suddenly would not boot and would just sit on a blank screen. I tried getting into my HP recovery mode which just showed a background but nothing came up and then tried getting into windows 8 recovery but that also did not load. I tired reinstalling Windows 8 if my disc and it just stays on "setup is starting" and the repair options on the disc do not load. All I can do is get into my BIOS which has no option to go to Factory settings unlike my custom built desktop pc.

Someone please help I am completely stuck

My laptop came with Windows 7 when brought but did that windows 8 £20 upgrade offer a few months back, but wish I never did Windows 8 and 8.1 is just a total nightmare and even my Desktop sometimes gets blue screens!

My laptop is

Compaq Presario Notebook CQ57-475SA 15.6 inch 500GB HDD 4GB RAM Intel Pentium Dual Core B960 Processor 64 Bit Laptop

My Computer

System One

  • OS
    Windows 8.1


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Windows 8.1 upgrade reboots to black screen of 'nothingness'. - OUC1TOO - Site Home - TechNet Blogs

Error 0xC1900101 ? 0x40017 when installing Windows 8.1 - Microsoft Community

Microsoft Forum Moderator said:
Error 0xC1900101 – 0x40017 when installing Windows 8.1


We understand that many customers are receiving error 0xC1900101 – 0x40017 when installing Windows 8.1. This error is typically caused by an incompatible driver.

If you are receiving this error:
First, please double-check the error code. There are many variations of error 0xC1900101, each with a different location code -- the error extension, located after the dash. The information in this thread is intended only for location code 0x40017. If you are receiving a different location code, these steps are unlikely to resolve your issue.

Check that you’ve already updated all of your drivers. In particular, if you have an NVIDIA GeForce graphics card, make sure you’ve installed the latest Drivers - Download NVIDIA Drivers

Check that you do not have any Frequently Asked Questions - What devices are supported by the SteelSeries Engine? that support the SteelSeries Engine installed on your PC. The SteelSeries Engine software is currently not supported on Windows 8.1. Please uninstall the software before attempting to update to Windows 8.1

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
    Country Flag
    State/Region Flag
    uk england

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