Windows 8.1 64-bit DRIVER_POWER_STATE_FAILURE BSOD

blueelvis · Aug 2, 2014

Hi Techhead287,

Did you install the latest BETA drivers from the NVIDIA site?
I have analyzed your dump file and below has been provided an analysis of the same :-

Code:

**************************Sat Aug  2 06:50:42.089 2014 (UTC + 5:30)**************************
Probably caused by : pci.sys
 
BugCheck 9F, {3, ffffe0010cd8c880, fffff80159951930, ffffe0010cdd4a50}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
 
BUGCHECK_STR:  0x9F
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x9F_3_ACPI_IMAGE_pci.sys
 
MaxSpeed:     2000
 
CurrentSpeed: 1995
 
  BIOS Version                  A01
 
  BIOS Release Date             03/28/2014
 
  Manufacturer                  Dell Inc.
 
  Product Name                  Inspiron 3542
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

This time the dump file says that the faulting module is the "acpi.sys" which is a Windows Component and chance of it being at fault is extremely low.
Below is a list of 3rd party drivers present on your system :-

Code:

**************************Sat Aug  2 06:50:42.089 2014 (UTC + 5:30)**************************
[B][U]CLVirtualDrive.sys          Mon Dec 26 18:56:47 2011 (4EF87617)
DellRbtn.sys                Sat Aug  4 03:02:54 2012 (501C4386)
[/U][/B]btath_bus.sys               Mon Jan 21 14:48:42 2013 (50FD07F2)
Rt630x64.sys                Thu Aug 15 11:53:59 2013 (520C73FF)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
dump_iaStorA.sys            Thu Aug 29 03:43:22 2013 (521E7602)
iaStorA.sys                 Thu Aug 29 03:43:22 2013 (521E7602)
iaLPSS_GPIO.sys             Tue Sep 24 20:09:05 2013 (5241A409)
iaLPSS_I2C.sys              Tue Sep 24 20:09:11 2013 (5241A40F)
TeeDriverx64.sys            Wed Nov 27 23:26:32 2013 (52963250)
athwbx.sys                  Thu Dec 12 14:40:36 2013 (52A97D8C)
iwdbus.sys                  Wed Dec 18 04:17:38 2013 (52B0D48A)
btfilter.sys                Fri Dec 20 13:12:05 2013 (52B3F4CD)
SynTP.sys                   Wed Jan 15 23:47:44 2014 (52D6D0C8)
SynRMIHID.sys               Wed Jan 15 23:52:50 2014 (52D6D1FA)
RTKVHD64.sys                Tue Jan 21 16:46:00 2014 (52DE56F0)
igdkmd64.sys                Thu Jan 23 04:12:16 2014 (52E04948)
VBoxNetFlt.sys              Fri May 16 17:31:15 2014 (5375FE0B)
VBoxUSBMon.sys              Fri May 16 17:31:15 2014 (5375FE0B)
VBoxNetAdp.sys              Fri May 16 17:31:16 2014 (5375FE0C)
VBoxDrv.sys                 Fri May 16 17:34:43 2014 (5375FEDB)
SbieDrv.sys                 Thu May 29 23:46:25 2014 (53877979)
avgrkx64.sys                Tue Jun 17 19:36:04 2014 (53A04B4C)
avgmfx64.sys                Tue Jun 17 19:36:17 2014 (53A04B59)
avgidsdrivera.sys           Tue Jun 17 19:36:18 2014 (53A04B5A)
avgidsha.sys                Tue Jun 17 19:36:20 2014 (53A04B5C)
avgloga.sys                 Tue Jun 17 19:36:42 2014 (53A04B72)
avgldx64.sys                Tue Jun 17 19:51:28 2014 (53A04EE8)
avgdiska.sys                Mon Jun 30 16:12:59 2014 (53B13F33)
avgwfpa.sys                 Mon Jun 30 16:13:11 2014 (53B13F3F)
nvlddmkm.sys                Wed Jul  2 23:12:02 2014 (53B4446A)

Remove your AVG using this **TOOL**.
Update your Intel Processor IO Drivers.
Please remove your Dell Airplane Switch.
If the crashes are still occuring then please run driver verifier according to this guide :-Using Driver Verifier to identify issues with Drivers - Windows 7 Help Forums

Let me know how it goes ^_^. Once you generate a crash with the Driver Verifier enabled, make sure you run the SF Diagnostic Tool again and then upload the Zip file.

Let me know how it goes ^_^.

techhead287 · Aug 2, 2014

How would I go about removing the Dell Airplane Switch? I can't see it in Programs or Features...

blueelvis · Aug 3, 2014

techhead287 said:
How would I go about removing the Dell Airplane Switch? I can't see it in Programs or Features...

Just find the driver and rename it to something else. Also, did you perform the rest of the steps? What was the result?

techhead287 · Aug 4, 2014

I haven't done any of the other steps yet. Also, about the driver. I don't think you can just go renaming it like that...aren't you supposed to register some null.sys driver in its place?

blueelvis · Aug 4, 2014

techhead287 said:
I haven't done any of the other steps yet. Also, about the driver. I don't think you can just go renaming it like that...aren't you supposed to register some null.sys driver in its place?

Nope, it won't be required in this case. And by the way we do not replace a null driver file with that. I haven't seen anyone doing that around.

Please follow the above steps and let me know the result of them. ^_^

techhead287 · Aug 4, 2014

Would my Intel Processor IO drivers be chipset drivers? (Driver Details | Dell US)

blueelvis · Aug 4, 2014

techhead287 said:
Would my Intel Processor IO drivers be chipset drivers? (Driver Details | Dell US)

That would be them. But make sure you check Intel's site as well.

techhead287 · Aug 7, 2014

Hi,
I think I've solved the problem!
I decided to poke around myself, and an idea came to my head that I could add all of the conflicting drivers you suggested (acpi.sys, CLVirtualDrive.sys, DellRbtn.sys, and nvlddmkm.sys) to AVG's exception list. Then I rebooted on battery power, and guess what? No BSOD!

I will keep you updated on how it's going, however...

Thanks for all your help!

-techhead287

blueelvis · Aug 7, 2014

techhead287 said:
Hi,
I think I've solved the problem!
I decided to poke around myself, and an idea came to my head that I could add all of the conflicting drivers you suggested (acpi.sys, CLVirtualDrive.sys, DellRbtn.sys, and nvlddmkm.sys) to AVG's exception list. Then I rebooted on battery power, and guess what? No BSOD!

I will keep you updated on how it's going, however...

Thanks for all your help!

-techhead287

Hi Techhead287 ^_^,

As you could see that my first recommended step was the removal of the AVG. Anyways, I am glad to hear that the problem has been resolved. Please mark this thread as solved

Will keep this trick in mind as well ^_^

techhead287 · Aug 13, 2014

Today I was on battery power...got another BSOD.

blueelvis · Aug 13, 2014

techhead287 said:
Today I was on battery power...got another BSOD.

Hi Techhead287,

So, finally I decided to do more reading on this and I hope this solves your problem this time at least

Code:

0: kd> !devobj ffffe0007b4fc040Device object (ffffe0007b4fc040) is for:
 InfoMask field not found for _OBJECT_HEADER at ffffe0007b4fc010
 \Driver\nvlddmkm DriverObject ffffe0007bb0d300
Current Irp 00000000 RefCount 0 Type 00000023 Flags 00002004
DevExt ffffe0007b4fc190 DevObjExt ffffe0007b4fcdf0 
ExtensionFlags (0000000000)  
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedTo (Lower) ffffe000775d1e50 \Driver\ACPI
Device queue is not busy.
0: kd> !timer
fffff78000000000: Unable to get shared data
0: kd> !devstack ffffe0007758c880
  !DevObj           !DrvObj            !DevExt           ObjectName
  ffffe0007757bba0  \Driver\pci        ffffe0007757bcf0  InfoMask field not found for _OBJECT_HEADER at ffffe0007757bb70


  ffffe00077591780  \Driver\ACPI       ffffe00077425c90  InfoMask field not found for _OBJECT_HEADER at ffffe00077591750


> ffffe0007758c880  \Driver\pci        ffffe0007758c9d0  Cannot read info offset from nt!ObpInfoMaskToOffset


!DevNode ffffe000775b9a50 :
  DeviceInst is "PCI\[COLOR=#ff0000][B][U]VEN_8086&DEV_9C18[/U][/B][/COLOR]&SUBSYS_06531028&REV_E4\3&11583659&0&E4"
  ServiceName is "pci"

According to the Vendor ID that is 8086, it is your Intel Chipset which is causing problem with the blockage of IRP. It seems that there is an update to the CHipset drivers.
Please go to this **LINK** and then download and install these drivers. I hope this solves your problem because the driver still which is being blamed is "acpi.sys,pci.sys & nvlddmkm.sys".

Let me know how it goes ^_^.

techhead287 · Aug 13, 2014

Sorry, but the attachments say it all...

blueelvis · Aug 13, 2014

techhead287 said:
Sorry, but the attachments say it all...

I am sorry to hear this. Could you please run DRIVER VERIFIER according to this **GUIDE** and then upload a freshly generated SF Diagnostic Zip File (Not Only The Dumps).

techhead287 · Aug 14, 2014

I don't really feel comfortable using something like Driver Verifier. What did the dump files say? What was causing the problem?

blueelvis · Aug 14, 2014

techhead287 said:
I don't really feel comfortable using something like Driver Verifier. What did the dump files say? What was causing the problem?

In order to help you further, I would be requiring the Dump files with Driver Verifier enabled. According to the dump, the "acpi.sys & pci.sys" were the culprit.

techhead287 · Aug 15, 2014

Is there anything else we can do before running Driver Verifier? I feel that it's sort of a last-resort thing...

blueelvis · Aug 17, 2014

techhead287 said:
Is there anything else we can do before running Driver Verifier? I feel that it's sort of a last-resort thing...

There is one thing. But, it would take some time. Goto :- "C:\windows", there you would find a memory.dmp file which might be big in size. Delete that and let the system crash it again. Zip the freshly generated MEMORY.DMP file and then upload it to some file sharing like One Drive, Dropbox, Mediafire. I could try analyzing that and see what comes out of it.

Also, could you please disable Fast Startup using this **GUIDE** and see if the issue occurs or not?

Since, the file would be big, I would be able to download it only in college.

Windows 8.1 64-bit DRIVER_POWER_STATE_FAILURE BSOD

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