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Solved Windows 10, explorer.exe crash loop caused by ntdll.dll


ashtreylil

New Member
Posts
24
#1
yes im aware there is a tenforums for w10 however it seems mostly dead there. i did post a thread there though

so the latest update has caused my machine to open and close windows explorer every second or so. this renders the machine nearly unusable as the loop causes clicks to not be registered or cleared sometimes. i know that this is the update because i did a system restore before the update and it returned to normal. however last night windows decided to update again when i restarted my computer there is no way to disable the updates on preview. -__- i cant restore anymore and am stuck with a nonfuntioning computer because of this "feature". i tried a clean boot with same symptoms as well as another account. i have tracked the issue down to ntdll.dll via event viewer displaying errors causing explorer.exe to crash.

this is the full information from event viewer.

Code:
[COLOR=#222222][FONT=Verdana]Faulting application name: EXPLORER.EXE, version: 6.4.9879.0, time stamp: 0x545852b9[/FONT][/COLOR]
Code:
Faulting module name: ntdll.dll, version: 6.4.9879.0, time stamp: 0x545874b8
Exception code: 0xc0000374
Fault offset: 0x00000000000e1634
Faulting process id: 0x22fc
Faulting application start time: 0x01d00fa04138897b
Faulting application path: C:\WINDOWS\EXPLORER.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 8197e2b8-7b93-11e4-8315-88ae1d3f7f1c
Faulting package full name: 
[COLOR=#333333][FONT=Segoe UI][COLOR=#222222][FONT=Verdana]Faulting package-relative application ID: [/FONT][/COLOR][/FONT][/COLOR]

 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    toshiba a665-s6070
    CPU
    intel core i7
    Memory
    8gb crucial
    Graphics Card(s)
    nvidia 310m
    Sound Card
    realtek hd integrated
    Screen Resolution
    1366 X 768
    Hard Drives
    seagate hybryid 500gb
    Browser
    firefox
    Antivirus
    windows defender & comodo firewall

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#2
The 10 forums, at least the one I'm registered on, is very active.
Windows 10 Forums
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

ashtreylil

New Member
Posts
24
#3
The 10 forums, at least the one I'm registered on, is very active.
Windows 10 Forums
is this thread best suited for a different section on tenforums besides updates and activation. i have tried to roll back all the updates and the problem persist so maybe its not an update issue?
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    toshiba a665-s6070
    CPU
    intel core i7
    Memory
    8gb crucial
    Graphics Card(s)
    nvidia 310m
    Sound Card
    realtek hd integrated
    Screen Resolution
    1366 X 768
    Hard Drives
    seagate hybryid 500gb
    Browser
    firefox
    Antivirus
    windows defender & comodo firewall

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#4
There is a section for BSOD and Crashes, that would probably be the most applicable section.

I would do a "refresh" and see if that helps you. Remember, this is a Beta OS and problems/crashes are expected. And, problems can vary depending on the specific hardware configuration.

I had to do a refresh on mine this past Sunday after some updates. When I rebooted it came up with two logons (both the same) instead of one. I tried to fix it but couldn't. I had even considered a complete reinstall. I don't use Win 10 as a "production" system, just for testing. In fact the main reason I installed it was to check out installation of my recording studio program, Sonar X3, as a user on the Sonar forums reported they couldn't install on their Win 10 installation.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

ashtreylil

New Member
Posts
24
#5
There is a section for BSOD and Crashes, that would probably be the most applicable section.

I would do a "refresh" and see if that helps you. Remember, this is a Beta OS and problems/crashes are expected. And, problems can vary depending on the specific hardware configuration.

I had to do a refresh on mine this past Sunday after some updates. When I rebooted it came up with two logons (both the same) instead of one. I tried to fix it but couldn't. I had even considered a complete reinstall. I don't use Win 10 as a "production" system, just for testing. In fact the main reason I installed it was to check out installation of my recording studio program, Sonar X3, as a user on the Sonar forums reported they couldn't install on their Win 10 installation.
i tried the refresh option and it didnt work. i think it may be related to some graphic drivers i installed that were optional. when i reinstalled them i got a bsod so i had to system restore. i didnt get a bsod with the windows update or when this taskbar issue started though. i was under the assumption that the bsod section was only for bsod and bsod related crashes.
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    toshiba a665-s6070
    CPU
    intel core i7
    Memory
    8gb crucial
    Graphics Card(s)
    nvidia 310m
    Sound Card
    realtek hd integrated
    Screen Resolution
    1366 X 768
    Hard Drives
    seagate hybryid 500gb
    Browser
    firefox
    Antivirus
    windows defender & comodo firewall

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#6
That is the section I would post in with the problem you are having.

But again, this is a preliminary release and there can and will be problems. Win 10 should not be used as a "production system" - just for testing and investigating. If it bombs, you reinstall and start over.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

ashtreylil

New Member
Posts
24
#7
That is the section I would post in with the problem you are having.

But again, this is a preliminary release and there can and will be problems. Win 10 should not be used as a "production system" - just for testing and investigating. If it bombs, you reinstall and start over.
will do, thanks for the help :)
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    toshiba a665-s6070
    CPU
    intel core i7
    Memory
    8gb crucial
    Graphics Card(s)
    nvidia 310m
    Sound Card
    realtek hd integrated
    Screen Resolution
    1366 X 768
    Hard Drives
    seagate hybryid 500gb
    Browser
    firefox
    Antivirus
    windows defender & comodo firewall