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Solved Win8 x64 PC reboots when waking from sleep


staveley

New Member
Posts
2
#1
Hi Guys, after a hardware upgrade (HDDs replaced with SSDs) my PC now reboots when waking from sleep. O/S is Win 8 x64 (new clean install) & sleep worked fine before the upgrade. I suspect it's either a driver issue or compatibility between sata controller & SSD but I need some assistance to narrow this down.

I'd really appreciate if someone could check the attached SF Diagnostic logs and advise what the cause is?
Many thanks ..........
 

My Computer

System One

  • OS
    Windows 8 x64

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
First off, there's a whole pile of hard drives here. What is the make/model/wattage and age of your Power Supply Unit?

Please ensure that your SSD's are updated to the latest firmware.

Quite a few IaStor errors (Intel storage drivers) in the WER section of MSINFO32. Please download and install a fresh set of the drivers from Intel Download Center (there may not be newer one's as yours date from Nov 2012). If no newer one's are available, let's hold off on doing anything with them right now.

Also, it's noted that some of your hard drives are connected to the Marvell storage controller. Please be sure that none of the SSD's are connected to it - as it's older drivers are known to cause problems.

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

npf_devolo.sys Fri Feb 2 04:24:05 2007 (45C30335)
WinPcap by CACE Technologies
http://www.carrona.org/drivers/driver.php?id=npf_devolo.sys

MBfilt64.sys Thu Jul 30 23:40:32 2009 (4A7267B0)
Realtek HiDefinition Audio driver (file labelled as Creative Audio Driver)
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys

If none of the above stops the BSOD's, please run Driver Verifier according to these directions: Driver Verifier Settings

Also, please run these free hardware diagnostics "just in case": Hardware Diagnostics


Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Jan  2 13:21:01.634 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010213-22343-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 1:10:29.307[/B]
Probably caused by :[B]crashdmp.sys ( crashdmp!MarkHiberBootPhase+14f )[/B]
BugCheck [B]A, {30, f, 0, fffff801db1f1d50}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 0000000000000030, memory referenced
Arg2: 000000000000000f, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801db1f1d50, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]AV_crashdmp!MarkHiberBootPhase[/B]
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3503[/B]
  BIOS Version                  F14
  BIOS Release Date             08/22/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Jan  2 13:21:01.634 2013 (UTC - 5:00)**************************
[COLOR=RED][B]npf_devolo.sys              Fri Feb  2 04:24:05 2007 (45C30335)[/B][/COLOR]
[COLOR=RED][B]MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)[/B][/COLOR]
RXBSKNL.SYS                 Sun Apr 15 02:19:06 2012 (4F8A685A)
kl1.sys                     Tue Jun 19 09:27:15 2012 (4FE07E33)
fancyrd.sys                 Sun Jun 24 02:28:02 2012 (4FE6B372)
HECIx64.sys                 Thu Jul 12 22:18:26 2012 (4FFF8572)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
klim6.sys                   Thu Aug  2 07:08:40 2012 (501A5FB8)
klflt.sys                   Fri Aug  3 12:09:20 2012 (501BF7B0)
e1c63x64.sys                Fri Aug 10 18:40:50 2012 (50258DF2)
kneps.sys                   Mon Aug 13 08:45:42 2012 (5028F6F6)
klkbdflt.sys                Mon Sep  3 09:54:42 2012 (5044B6A2)
klmouflt.sys                Mon Sep  3 10:20:14 2012 (5044BC9E)
LEqdUsb.Sys                 Tue Sep 18 05:26:44 2012 (50583E54)
LHidEqd.Sys                 Tue Sep 18 05:26:46 2012 (50583E56)
LHidFilt.Sys                Tue Sep 18 05:26:53 2012 (50583E5D)
LMouFilt.Sys                Tue Sep 18 05:26:58 2012 (50583E62)
mv91cons.sys                Tue Oct  9 04:48:50 2012 (5073E4F2)
mvxxmm.sys                  Tue Oct  9 04:50:43 2012 (5073E563)
mvs91xx.sys                 Tue Oct  9 04:50:58 2012 (5073E572)
klwfp.sys                   Tue Oct 23 07:44:44 2012 (5086832C)
klif.sys                    Fri Nov  2 07:38:53 2012 (5093B0CD)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
hiber_iaStorA.sys           Mon Nov 19 15:09:40 2012 (50AA9204)
iaStorA.sys                 Mon Nov 19 15:09:40 2012 (50AA9204)
idmwfp.sys                  Wed Nov 21 09:42:58 2012 (50ACE872)
RTKVHD64.sys                Tue Nov 27 08:48:01 2012 (50B4C491)
nvlddmkm.sys                Fri Nov 30 22:24:02 2012 (50B97852)
L1C63x64.sys                Fri Dec 14 03:24:04 2012 (50CAE224)
[/font]
http://www.carrona.org/drivers/driver.php?id=npf_devolo.sys
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
RXBSKNL.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=kl1.sys
fancyrd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=e1c63x64.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=mv91cons.sys
http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
klwfp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
L1C63x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

staveley

New Member
Posts
2
#3
Hi Usasma, many thanks for the help - your pointers have enabled me to fix the problem! FYI, here are the answers to your questions:

(1) PSU is 2 year old Corsair HX1000W so plenty of power
(2) SSD's all using latest firmware from maufacturers' sites
(3) Drivers all using latest versions from OEM sites
(4) Original disk configuration (mobo GA-Z77X-UD5H):
Intel Z77 Sata III = 2 x Samsung 840 Pro 256GB in raid 0
Intel Z77 Sata II = 2 x Samsung 830 128GB in raid 0
Intel Z77 Sata II = 2 x Crucial C300 128GB in raid 0
Marvell 9172 Sata III = 2 x WD Caviar Black 1TB in raid 1
Marvell 9172 Sata III = 1 x WD Caviar Black 1TB in ahci
Generic PCIe Sata III card (Marvell 9128) = 1 x DVD-R, 1 x BD-R

After trying many different combinations of the disks and re-installs of Win8 it looks like there's a problem with the Marvell Sata III drivers (v.1.2.0.1032) when using both controllers - 9172 on the mobo & 9128 on the expansion card. If I loaded the Marvell raid driver during Windows install then the optical drives would not initialize correctly & showed as a 'power failure' in device manager. Installing Windows without the pre-install driver allowed the optical drives to initialize but the WD raid 1 partitions were then missing in disk manager until the raid driver was loaded (not a big deal but messes with the drive letters). In all cases, resuming from sleep would cause the PC to reboot & crashdump!

(I tried moving the optical disks to the Intel Sata II controller but the performance of the SSD raid arrays on the Marvel Sata III ports was worse than using the Intel Sata II ports!!!).

The only solution to the sleep problem was to remove the expansion card, remove the DVD drive & attach the BD-R drive to the fourth 9172 port (external eSATA) via an eSATA to internal SATA cable. This has been working well for the last 24 hours and the PC now resumes from sleep without a problem!

Maybe this will help others with similar issues?
Thanks again,
staveley
 

My Computer

System One

  • OS
    Windows 8 x64

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
Thanks for the detailed report - it will help others!
I've also added it to my canned speech about SSD's and will refer others with Marvell controller issues to this post!
Thanks again!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)