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Win Updates runs for hours, finds nothing.


billmcct

New Member
Posts
6
#1
Reset a friends Win 8.1 laptop with factory reset. Checked for updates and installed 23.
After restart checked for more updates and the update checker runs for hours (and hours) finds nothing.
I had to leave to look at a home property for my nephew and didn't get back for 5 hours and update was still checking.
What do I need to do to reset Windows 8.1 update.
 

My Computer

System One

  • OS
    win 7 Home Premium
    Computer type
    Laptop
    System Manufacturer/Model
    HP dv6
    CPU
    i3
    Browser
    Palemoon 27.9.2
    Antivirus
    Avast

Brink

Administrator
Administrator
mvp
Posts
23,897
#2

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

billmcct

New Member
Posts
6
#3
Thanks Brink, but that didn't help. I have never used Win 8 before so I know very little about it.
Resetting the computer again now and starting over.
 

My Computer

System One

  • OS
    win 7 Home Premium
    Computer type
    Laptop
    System Manufacturer/Model
    HP dv6
    CPU
    i3
    Browser
    Palemoon 27.9.2
    Antivirus
    Avast

Brink

Administrator
Administrator
mvp
Posts
23,897
#4
Please let us know how it went.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

billmcct

New Member
Posts
6
#6
Restored the system a second time and all is working well.,
@Slavic: Your link was the x86 version but I got the x64 and saved for future use.
Thanks Both,
Bill
 

My Computer

System One

  • OS
    win 7 Home Premium
    Computer type
    Laptop
    System Manufacturer/Model
    HP dv6
    CPU
    i3
    Browser
    Palemoon 27.9.2
    Antivirus
    Avast

T-Bird

New Member
Posts
6
#7
Good morning;
A first timer here so I hope joining this thread is not inappropriate.

Grandpa also has the runs forever; well, his laptop, really.

I did a reset of his Asus Zenbook W 8.1 (twice actually) with the same issue; “Checking for updates…” runs for hours on end with no results.

Upon each reset, the “Installed Updates” lists 5 from March 2014 (purchase date) 40 from Sept 2014 and two from Oct 2019 (reset date).

I have done everything conceivable, including 4 different AV scans, sfc, MS Fixits, multiple suggested KB “fixes” and all the suggestions from Brink in this thread.

Nothing has shown any issues, corruptions, missing files or threats.

So, a couple of questions;
Should a “Reset” include those 47 updates mentioned above?
Could one or more of those be a roadblock to updates?
If so, can those 47 updates be safely removed for a do-over?

Grandpa thanks you.
 

My Computer

System One

  • OS
    W 8.1

T-Bird

New Member
Posts
6
#10
WOW!!!

Slavic and billmcct, take a bow.

Bill, I tried the link by Slavic and it popped “not compatible with your system". Thank you for pointing out the x86 vs x64 difference.
BINGO!!!
I used your link to x64 and did as instructed by Slavic. The result was 165 important and 13 optional updates.

Thank you both, very much.

So, the question now is, how could something so simple, have not shown up anywhere else, in two days of searching?

Also, what did that fix actually do?
 

My Computer

System One

  • OS
    W 8.1

billmcct

New Member
Posts
6
#11
Damn good question.
I suggest you keep the download and instructions in a backup for future use.
 

My Computer

System One

  • OS
    win 7 Home Premium
    Computer type
    Laptop
    System Manufacturer/Model
    HP dv6
    CPU
    i3
    Browser
    Palemoon 27.9.2
    Antivirus
    Avast

Slavic

New Member
Posts
24
#12
Thank you, billmcct! I had to add two links, for x86 and x64, but forgot it because last time I used this patch on x86 machine.
As for a question, what exactly this patch does... You can get some insight reading its description in KB3138615 article, but I suspect that some internal changes are not mentioned there. Anyway it fixes the common problem with endless waiting for update.
 

My Computer

System One

  • OS
    Windows 8.1 Pro

erpster4

Member
Member
Posts
120
#13
actually guys the WU forever problem in Win8.1 is permanently fixed by installing either KB3161606 or KB3172614 rollup update, which include the WU fixes from KB3138615 (meaning the KB3161606 & KB3172614 updates supersede/replace KB3138615)

install the KB3172614 update from any of these links as KB3172614 also supersedes/replaces KB3161606 [32bit/x86] [64bit/x64]

both KB3161606 and KB3172614 rollup updates include this fix from KB3163023:

Windows Update Client for Windows 8.1 and Windows Server 2012 R2: June 2016

About this update
-This update contains some improvements to Windows Update Client in Windows 8.1 and Windows Server 2012 R2. This includes an optimization that addresses long update scan time that might be experienced on some computers.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C55Dt-A5306
    CPU
    AMD Quad-Core A6-5200M Accelerated Processor
    Memory
    4 GB

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