• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Win 8 to Win 8.1 update - failed boot - restart loop


seedee

New Member
Posts
8
#1
HiI bought Win 8 for a Win 7 Dell laptop in Jan. 2013 and have happily used Win 8 for a year. I have a Win 8 backup disc and valid license key.

I decided to update Win 8 to the free Win 8.1 a few days ago and went ahead with the download and installation of Win 8.1. However, after a seemingly successful installation, set up and login, a simple reboot resulted in no longer being able to boot. I can boot to safe mode but cannot boot properly no matter what I do.
There is no specific error message when I reboot, the OS simply fails to reach the login stage and reboots again. It then opens the 'Failed startup' page asking if I wish to use advanced options or restart.

I tried turning off all non-Microsoft software like AVG, Comodo, Samsung Keys, etc., but it didn't solve the issue.

I also noticed that Safe Mode boot fails when I attempt to boot to 'Safe Mode with Networking' but is successful when booting to simple 'Safe Mode' or 'Safe Mode with Command Prompt'.

I have attempted to burn the Win 8.1 disc as described on this site but from a Win XP system which according to the download software is not possible and unfortunately I do not have access to another system.

Can anyone please help me repair and boot my system?
Thank you for any help.
 

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron N5010 (15R)
    Antivirus
    AVG 2015 Free
    Other Info
    PeerBlock 1.2
    Privatefirewall 7.0
    SuperAntiSpyware 6.0.1208 (Subscription)
    AVG Free 2016
    Bitdefender Anti-Ransomware
#2
You said:

Hi, I bought Win 8 for a Win 7 Dell laptop in Jan. 2013 and have happily used Win 8 for a year. I have a Win 8 backup disc and valid license key.
Why not use the Win 8 disk & reinstall Win 8 ?
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Posts
13
#3
Hi Seedee,

I had a similar occurrence a few days ago. It turned out to be ESET anti-virus causing the problem in my case when I upgraded from 8.0 to 8.1. You must completely uninstall anti-virus before upgrading. Anyway, I ended up doing a clean install of 8.0 Pro with usb media and then I upgraded to 8.1 after downloading updates. The installation goes smoothly like this.
 

My Computer

System One

  • OS
    Windows 7 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Z820
    CPU
    2 x E5-2630
    Memory
    32GB
    Graphics Card(s)
    GTX 780
    Monitor(s) Displays
    Dell U2711; Wacom Cintiq 24 HD
    Hard Drives
    Samsung 500GB SSD; lots of HDDs
    Mouse
    Mionix NAOS 8200
    Antivirus
    ESET Internet Security

seedee

New Member
Posts
8
#4
Why not use the Win 8 disk & reinstall Win 8 ?

I was hoping not to have to as I didn't want to lose any of my documents nor have to save everything elsewhere as there's approx. 50GB on it. I was also reluctant to re-install Window 8 both because I was initially hoping to upgrade and also because it seemed pretty poor of M$ to not provide any support when all I was doing was upgrading, which they offered for free.


Hi Seedee,
I had a similar occurrence a few days ago. It turned out to be ESET anti-virus causing the problem in my case when I upgraded from 8.0 to 8.1. You must completely uninstall anti-virus before upgrading. Anyway, I ended up doing a clean install of 8.0 Pro with usb media and then I upgraded to 8.1 after downloading updates. The installation goes smoothly like this.
Thanks, and my apologies for not being able to get back to you sooner.
Everything non-Microsoft was disabled while in Safe Mode.

I have now saved all my documents to a USB stick and have resolved myself to the fact that the system is as good as lost. However, I tried to reinstall Win8 with my backup disc and now it won't even allow me to do that. When trying to install Windows using the disc, the system simply turns off during the setup process with no warning (the system is not over-heating). Also, with the disc not inserted, the system seems to be stuck in a continuous reboot loop after showing the screen saying ' :( there appears to be a problem.... collecting data', etc., and doesn't even show the 'Preparing Advanced Startup' page or 'Diagnosing the PC' page.

So, unless anyone can suggest another way of getting this system up and running properly, I think I'm going to remove the disc and wipe it via a cable and another system then just do a fresh install of Win 8 - albeit extremely reluctantly.
 

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron N5010 (15R)
    Antivirus
    AVG 2015 Free
    Other Info
    PeerBlock 1.2
    Privatefirewall 7.0
    SuperAntiSpyware 6.0.1208 (Subscription)
    AVG Free 2016
    Bitdefender Anti-Ransomware

seedee

New Member
Posts
8
#5
Wiped my disc, reinstalled Win 8, updated and then upgraded via the app store.Pretty p****d off M$ didn't offer any help to get my initial installation fixed but it wasn't a complete surprise.
 

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron N5010 (15R)
    Antivirus
    AVG 2015 Free
    Other Info
    PeerBlock 1.2
    Privatefirewall 7.0
    SuperAntiSpyware 6.0.1208 (Subscription)
    AVG Free 2016
    Bitdefender Anti-Ransomware

Users Who Are Viewing This Thread (Users: 0, Guests: 1)