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Solved Win 8 enterprise 64 bit: can't restart or shutdown


imeem

Member
Member
Posts
41
#1
Whenever i press shutdown or restart, the computer won't react. But instead, a process called " Windows Start-Up Application " appears in task manager and is using ~25% of my cpu . This happened in the past b4 and i think it was related to my external hdd connected by esata (AHCI). I fixed it by turning it on and off. But this time it doesn't fix the issue.

This started a couple of days ago when i was using the external hdd. After i was done, i turned it off while the computer was on. After several sleep/hibernation, i notice i can't turn off my computer/restart it.

-Fast start up is disabled
-this happens in safe mode too
-didn't install any updates
-I am dual booting with windows 7 x64 and it doesn't happen on that.
-Attempted a clean boot but liek i said, it won't shut down or restart
-it can hibernate and sleep
-tried different power plans
-when i end the process " Windows Start-Up Application " , it BSOD.

EDIT: I would also like to add that if i press the power button on my pc, the screen will say " shutting down..." for a very long time and it never does shut down.
 
Last edited:

My Computer

System One

  • OS
    Windows 7 x64 Home and 8.1 x64 Enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer
    CPU
    Q8400 2.66 ghz
    Motherboard
    OEM
    Memory
    8 GB DDR2
    Graphics Card(s)
    HD 6970
    Sound Card
    ALC 888s and Fiio e17
    Monitor(s) Displays
    LG W2361V
    Screen Resolution
    1920x1080
    Hard Drives
    WD black 1 TB
    PSU
    corsair TX650m

imeem

Member
Member
Posts
41
#2
bump. sorry if this is in the wrong section.
 

My Computer

System One

  • OS
    Windows 7 x64 Home and 8.1 x64 Enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer
    CPU
    Q8400 2.66 ghz
    Motherboard
    OEM
    Memory
    8 GB DDR2
    Graphics Card(s)
    HD 6970
    Sound Card
    ALC 888s and Fiio e17
    Monitor(s) Displays
    LG W2361V
    Screen Resolution
    1920x1080
    Hard Drives
    WD black 1 TB
    PSU
    corsair TX650m

my2cents

Veni, Vidi, Vici
VIP Member
Guru
Posts
2,191
#3
Did you attempt a clean install and did the installation hang at automatic restart points (forcing a manual power off) to continue the installation process?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11

imeem

Member
Member
Posts
41
#4
i didn't attempt a clean install because i have university so don't have the time.

Is clean install the same thing as refreshing/resetting the pc?

I would also like to add that if i press the power button on my pc, the screen will say " shutting down..." for a very long time and it never does shut down.
 

My Computer

System One

  • OS
    Windows 7 x64 Home and 8.1 x64 Enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer
    CPU
    Q8400 2.66 ghz
    Motherboard
    OEM
    Memory
    8 GB DDR2
    Graphics Card(s)
    HD 6970
    Sound Card
    ALC 888s and Fiio e17
    Monitor(s) Displays
    LG W2361V
    Screen Resolution
    1920x1080
    Hard Drives
    WD black 1 TB
    PSU
    corsair TX650m

my2cents

Veni, Vidi, Vici
VIP Member
Guru
Posts
2,191
#5
i didn't attempt a clean install because i have university so don't have the time.

Is clean install the same thing as refreshing/resetting the pc?

I would also like to add that if i press the power button on my pc, the screen will say " shutting down..." for a very long time and it never does shut down.
Ok, My first response was prompted because you said
Whenever i press shutdown or restart, the computer won't react
and that is different from
if i press the power button on my pc, the screen will say " shutting down..." for a very long time and it never does shut down.
In any event, good luck with getting your issue resolved.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11

imeem

Member
Member
Posts
41
#6
k found a fix from this link: Can't shutdown/restart Windows 8 Pro RTM due to WinInit.exe

for me I had to do 2 things to fix my problem.

first i did this:

ok, if you can't shutdown, start regedit, go to

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager: BootExecute
remove all entries except

autocheck autochk *
Then i ran chkdsk on my external hdd connected with esata (said it found errors). For some reason, it says the drive is fine when connected with usb.

After doing theses 2 things, my computer is back to normal :thumbsup:
 

My Computer

System One

  • OS
    Windows 7 x64 Home and 8.1 x64 Enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer
    CPU
    Q8400 2.66 ghz
    Motherboard
    OEM
    Memory
    8 GB DDR2
    Graphics Card(s)
    HD 6970
    Sound Card
    ALC 888s and Fiio e17
    Monitor(s) Displays
    LG W2361V
    Screen Resolution
    1920x1080
    Hard Drives
    WD black 1 TB
    PSU
    corsair TX650m

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