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Win 8 AMD Switchable Graphics FAQ
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<blockquote data-quote="alphastar" data-source="post: 202149" data-attributes="member: 4946"><p>@jeremy33662,</p><p></p><p>Your situation is different, because your notebook (HP ENVY 17-3002ea) is actually <a href="http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=5180948#N265">supported by HP on Windows 8</a>; you should <strong>contact HP Support by phone </strong>to determine if you are experiencing some type of hardware issue. I say this because the Intel HD Graphics is actually physically inside your CPU, i.e. internal to the Intel Corei3/i5/i7 processors, so it should be recognized by both (either/or) the Intel HD Graphics and HP SP60155 drivers (and there is no reason I could think of why the SP wouldn't work for the <em>Intel </em>part, since that is the <em>official</em> HP driver for your model). </p><p></p><p>Alternatively, you should try the <a href="http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%c2%ae+Core%e2%84%a2+Processors+with+Intel%c2%ae+HD+Graphics+3000%2f2000&ProdId=3319&LineId=1101&FamilyId=39">latest Intel HD Graphics 3000 drivers for Windows 8</a> (currently 15.28.12.<strong>2932</strong>), or use TechPowerUp's GPU-Z to identify/confirm your specific Intel hardware. If you <a href="http://www.eightforums.com/graphic-cards/7088-win-8-amd-switchable-graphics-faq-5.html#post125574">post the PCI Hardware IDs</a> for your Intel card (obviously the same for Win7 or Win8), we could try to identify why the SoftPaq isn't seeing the Intel portion of your setup.</p><p></p><p></p><p>@BFG,</p><p></p><p>Your issue is the same as Peterdoubt, which I addressed starting at <a href="http://www.eightforums.com/graphic-cards/7088-win-8-amd-switchable-graphics-faq-34.html#post151509">Post #339</a>: HP has limited their driver support to <em>certain</em> HP Radeon 6370Ms (don't ask me why). The workaround would be to <a href="http://h30434.www3.hp.com/t5/Notebook-Display-and-Video-e-g-Windows-8/I-upgraded-to-Windows-8-How-do-I-get-switchable-graphics-to/td-p/2213275">install the official HP Windows 7 driver in Win 8 Compatibility Mode</a>. That driver is listed as SP52351 (30-Mar-2011), available <a href="http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5048764#N393">here</a>, and is quite old.</p><p></p><p>Alternatively, you can try installing a newer <strong>AMD-signed Intel HD Graphics driver</strong> (HP SP or Leshcat) <strong>using the Have Disk/Choose method</strong>, <em>then </em>installing the <a href="http://support.amd.com/us/kbarticles/Pages/AMDCatalyst132BetaDriver.aspx">latest AMD Catalyst Beta</a> (currently 13.2 Beta7) to get rid of the AMD CCC "cannot be started" error. I believe that the AMD Catalyst drivers from AMD support <em>all</em> Radeon 5000/6000/7000s (or at least, more than the HP SPs do) regardless of manufacturer or PCI Hardware ID.</p><p></p><p>Again, I can't endorse enough how well this last combination works for me.</p><p></p><p>P.S. Also, AFAIK the <strong>Brightness Control issue </strong>is resolved by making edits to the Registry...Adrynalyne has <a href="http://adrynalyne.blogspot.ca/2012/10/fix-brightness-control-for-windows-8.html">more details on his blog here</a>. Also, I understand that Leshcat's Issue Resolver (internal to his driver) uses the same method to fix this. Intel's changelog for the HD Graphics driver also mentions that later versions of the driver fixes the issue as well.</p></blockquote><p></p>
[QUOTE="alphastar, post: 202149, member: 4946"] @jeremy33662, Your situation is different, because your notebook (HP ENVY 17-3002ea) is actually [URL="http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=5180948#N265"]supported by HP on Windows 8[/URL]; you should [B]contact HP Support by phone [/B]to determine if you are experiencing some type of hardware issue. I say this because the Intel HD Graphics is actually physically inside your CPU, i.e. internal to the Intel Corei3/i5/i7 processors, so it should be recognized by both (either/or) the Intel HD Graphics and HP SP60155 drivers (and there is no reason I could think of why the SP wouldn't work for the [I]Intel [/I]part, since that is the [I]official[/I] HP driver for your model). Alternatively, you should try the [URL="http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%c2%ae+Core%e2%84%a2+Processors+with+Intel%c2%ae+HD+Graphics+3000%2f2000&ProdId=3319&LineId=1101&FamilyId=39"]latest Intel HD Graphics 3000 drivers for Windows 8[/URL] (currently 15.28.12.[B]2932[/B]), or use TechPowerUp's GPU-Z to identify/confirm your specific Intel hardware. If you [URL="http://www.eightforums.com/graphic-cards/7088-win-8-amd-switchable-graphics-faq-5.html#post125574"]post the PCI Hardware IDs[/URL] for your Intel card (obviously the same for Win7 or Win8), we could try to identify why the SoftPaq isn't seeing the Intel portion of your setup. @BFG, Your issue is the same as Peterdoubt, which I addressed starting at [URL="http://www.eightforums.com/graphic-cards/7088-win-8-amd-switchable-graphics-faq-34.html#post151509"]Post #339[/URL]: HP has limited their driver support to [I]certain[/I] HP Radeon 6370Ms (don't ask me why). The workaround would be to [URL="http://h30434.www3.hp.com/t5/Notebook-Display-and-Video-e-g-Windows-8/I-upgraded-to-Windows-8-How-do-I-get-switchable-graphics-to/td-p/2213275"]install the official HP Windows 7 driver in Win 8 Compatibility Mode[/URL]. That driver is listed as SP52351 (30-Mar-2011), available [URL="http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5048764#N393"]here[/URL], and is quite old. Alternatively, you can try installing a newer [B]AMD-signed Intel HD Graphics driver[/B] (HP SP or Leshcat) [B]using the Have Disk/Choose method[/B], [I]then [/I]installing the [URL="http://support.amd.com/us/kbarticles/Pages/AMDCatalyst132BetaDriver.aspx"]latest AMD Catalyst Beta[/URL] (currently 13.2 Beta7) to get rid of the AMD CCC "cannot be started" error. I believe that the AMD Catalyst drivers from AMD support [I]all[/I] Radeon 5000/6000/7000s (or at least, more than the HP SPs do) regardless of manufacturer or PCI Hardware ID. Again, I can't endorse enough how well this last combination works for me. P.S. Also, AFAIK the [B]Brightness Control issue [/B]is resolved by making edits to the Registry...Adrynalyne has [URL="http://adrynalyne.blogspot.ca/2012/10/fix-brightness-control-for-windows-8.html"]more details on his blog here[/URL]. Also, I understand that Leshcat's Issue Resolver (internal to his driver) uses the same method to fix this. Intel's changelog for the HD Graphics driver also mentions that later versions of the driver fixes the issue as well. [/QUOTE]
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