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WiFi internet connection issue (cannot connect to interne)


MD678685

x64 all the way!
Member
Posts
51
#1
WiFi internet connection issue (can't connect to internet)

Hi, haven't been here for a long time! I'm currently having a problem with using WiFi on Windows 8. I can't seem to connect to the internet at all over WiFi. Previously I randomly had issues where my internet connection would randomly drop off. After trying to reset TCP/IP and reinstalling the network drivers I found I could not connect over the internet at all. Ethernet works perfectly fine, but I don't have an Ethernet connection to run to the room I use my laptop in. Does anyone have any ideas? I have an Acer Aspire 7736g with an Intel WiFi Link 5100 AGN according to Device Manager.
 
Last edited:

My Computer

System One

  • OS
    Windows 8 Pro x64(!)
    Computer type
    Laptop
    System Manufacturer/Model Number
    acer Aspire AS7736G
    CPU
    Intel Core 2 Duo T6600
    Motherboard
    Acer JV50
    Memory
    DDR2 4096MB
    Graphics Card(s)
    nVidia GeForce G210M
    Sound Card
    nVidia High Definition Audio, Realtek High Definition Audio (basically IDK)
    Monitor(s) Displays
    17.3" LED LCD Laptop Screen
    Screen Resolution
    1600x900
    Hard Drives
    Hitachi HTS545050B9A300
    Iomega Select Desktop 2251799813685248(?)B(2TB) HDD
    PSU
    ?
    Internet Speed
    Around 5Mbps
    Browser
    Google Chrome
    Antivirus
    avast! Antivirus 8
    Other Info
    X64 FOR THE WIN :D
#2
What type of router are you using, brand model, type of security and encryption etc.?

Can you post a screen shot of the ipconfig/all from this machine? :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

MD678685

x64 all the way!
Member
Posts
51
#3
What type of router are you using, brand model, type of security and encryption etc.?

Can you post a screen shot of the ipconfig/all from this machine? :)
Sorry about the long delay. I am using a D-Link "Sky Broadband" Router from 2012 but I don't know what model it is. Security is *types "192." in browser and hits enter* WEP and the encryption says "Open System" and "64 bit (10 hex digits)". Now if only
tags existed...

Code:
C:\Windows\system32>ipconfig /all

Windows IP Configuration


   Host Name . . . . . . . . . . . . : md-win8retail
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home


Wireless LAN adapter Local Area Connection* 19:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
#2
   Physical Address. . . . . . . . . : 00-A1-B0-64-C8-52
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes


Wireless LAN adapter Local Area Connection* 18:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 00-A1-B0-64-C8-52
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes


Wireless LAN adapter Wi-Fi 2:


   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Realtek RTL8188CU Wireless LAN 802.11n US
B 2.0 Network Adapter
   Physical Address. . . . . . . . . : 00-A1-B0-64-C8-52
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5065:3b2f:3118:efe0%30(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 04 October 2013 17:02:15
   Lease Expires . . . . . . . . . . : 05 October 2013 17:02:14
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 805347760
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-42-C8-12-00-26-C6-25-9B-E4


   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled


Ethernet adapter Ethernet:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
   Physical Address. . . . . . . . . : 00-1F-16-C9-82-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes


Wireless LAN adapter Wi-Fi:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
   Physical Address. . . . . . . . . : 00-26-C6-25-9B-E4
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Hamachi:


   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Hamachi Network Interface
   Physical Address. . . . . . . . . : 7A-79-19-72-B3-3C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2620:9b::1972:b33c(Preferred)
   Link-local IPv6 Address . . . . . : fe80::5831:4814:ec5c:95f8%16(Preferred)
   IPv4 Address. . . . . . . . . . . : 25.114.179.60(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.0.0.0
   Lease Obtained. . . . . . . . . . : 04 October 2013 17:02:01
   Lease Expires . . . . . . . . . . : 04 October 2014 17:02:00
   Default Gateway . . . . . . . . . : 2620:9b::1900:1
   DHCP Server . . . . . . . . . . . : 25.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 461011299
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-42-C8-12-00-26-C6-25-9B-E4


   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled


Tunnel adapter isatap.Home:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Teredo Tunneling Pseudo-Interface:


   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:349b:30f1:4f05:b668(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::349b:30f1:4f05:b668%15(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled


Tunnel adapter isatap.{17FFF840-D3B3-4518-B0B3-4A64FF683805}:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 

My Computer

System One

  • OS
    Windows 8 Pro x64(!)
    Computer type
    Laptop
    System Manufacturer/Model Number
    acer Aspire AS7736G
    CPU
    Intel Core 2 Duo T6600
    Motherboard
    Acer JV50
    Memory
    DDR2 4096MB
    Graphics Card(s)
    nVidia GeForce G210M
    Sound Card
    nVidia High Definition Audio, Realtek High Definition Audio (basically IDK)
    Monitor(s) Displays
    17.3" LED LCD Laptop Screen
    Screen Resolution
    1600x900
    Hard Drives
    Hitachi HTS545050B9A300
    Iomega Select Desktop 2251799813685248(?)B(2TB) HDD
    PSU
    ?
    Internet Speed
    Around 5Mbps
    Browser
    Google Chrome
    Antivirus
    avast! Antivirus 8
    Other Info
    X64 FOR THE WIN :D
#4
From the ipconfig you have a valid IP for the wireless connection. What are using Hamachi for?

You will want to set the connection up to use WPA-2 with AES encryption, it sounds like you are using WEP for some reason?

Best to go into the routers set up page to change the connection details then delete the old wireless profile and create a new one using the same credentials, encryption etc. as you have for the router.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

MD678685

x64 all the way!
Member
Posts
51
#5
From the ipconfig you have a valid IP for the wireless connection. What are using Hamachi for?

You will want to set the connection up to use WPA-2 with AES encryption, it sounds like you are using WEP for some reason?

Best to go into the routers set up page to change the connection details then delete the old wireless profile and create a new one using the same credentials, encryption etc. as you have for the router.
First, thanks for the quick reply! I realised I made a mistake: I was using my WiFi dongle when I ran ipconfig. I'll put another one with the info from when I don't have my dongle in. I'm using Hamachi to connect to private Minecraft servers as the person who hosts finds port-forwarding and manually setting local IPs difficult. I would change the router security/encryption, but I don't want to mess up the 20+ connections to our router (though we never have them all on at the same time, of course). Also if I remember correctly Nintendo DS consoles can't connect to WPA-2 networks? (I think the Nintendo DSi and 3DS can but only in the browser and self-updater.) Thanks for the reply anyway. Also I'm not sure what you mean by "wireless profiles". Could you explain?

EDIT: Here's the ipconfig I promised you up there at the top of the post!
Code:
C:\Windows\system32>ipconfig /all


Windows IP Configuration


   Host Name . . . . . . . . . . . . : md-win8retail
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No


Wireless LAN adapter Local Area Connection* 11:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
   Physical Address. . . . . . . . . : 00-26-C6-25-9B-E5
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Ethernet:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
   Physical Address. . . . . . . . . : 00-1F-16-C9-82-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes


Wireless LAN adapter Wi-Fi:


   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
   Physical Address. . . . . . . . . : 00-26-C6-25-9B-E4
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::a8df:fb85:85a:e4c%12(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.14.76(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 251668166
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-42-C8-12-00-26-C6-25-9B-E4


   DNS Servers . . . . . . . . . . . : 2001:4860:4860::8888
                                       2001:4860:4860::8844
                                       192.168.0.1
                                       90.207.238.97
   NetBIOS over Tcpip. . . . . . . . : Enabled


Ethernet adapter Hamachi:


   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Hamachi Network Interface
   Physical Address. . . . . . . . . : 7A-79-19-72-B3-3C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2620:9b::1972:b33c(Preferred)
   Link-local IPv6 Address . . . . . : fe80::5831:4814:ec5c:95f8%16(Preferred)
   IPv4 Address. . . . . . . . . . . : 25.114.179.60(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.0.0.0
   Lease Obtained. . . . . . . . . . : 04 October 2013 17:02:00
   Lease Expires . . . . . . . . . . : 04 October 2014 17:02:00
   Default Gateway . . . . . . . . . : 2620:9b::1900:1
   DHCP Server . . . . . . . . . . . : 25.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 461011299
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-42-C8-12-00-26-C6-25-9B-E4


   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled


Tunnel adapter Teredo Tunneling Pseudo-Interface:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.{A977423C-7EFC-4F5C-AE49-7A1B86843E43}:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.{17FFF840-D3B3-4518-B0B3-4A64FF683805}:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Last edited:

My Computer

System One

  • OS
    Windows 8 Pro x64(!)
    Computer type
    Laptop
    System Manufacturer/Model Number
    acer Aspire AS7736G
    CPU
    Intel Core 2 Duo T6600
    Motherboard
    Acer JV50
    Memory
    DDR2 4096MB
    Graphics Card(s)
    nVidia GeForce G210M
    Sound Card
    nVidia High Definition Audio, Realtek High Definition Audio (basically IDK)
    Monitor(s) Displays
    17.3" LED LCD Laptop Screen
    Screen Resolution
    1600x900
    Hard Drives
    Hitachi HTS545050B9A300
    Iomega Select Desktop 2251799813685248(?)B(2TB) HDD
    PSU
    ?
    Internet Speed
    Around 5Mbps
    Browser
    Google Chrome
    Antivirus
    avast! Antivirus 8
    Other Info
    X64 FOR THE WIN :D
#6

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

MD678685

x64 all the way!
Member
Posts
51
#7
Apparently the Intel 5100 AGN has it's share of hardware problems so you aren't alone. You might try reading through the comments for a solution in the link below. Many people there with the same problem as you.

https://communities.intel.com/thread/19218?start=0&tstart=0
Oh, okay. Thanks for the update + link. I'll have to read those comments at some point. So, I'll still have to use up a USB port for my dongle. (DualShock 3 + Bluetooth + WiFi + Kindle Fire HD = four ports. Luckily my laptop has exactly that number!)
 

My Computer

System One

  • OS
    Windows 8 Pro x64(!)
    Computer type
    Laptop
    System Manufacturer/Model Number
    acer Aspire AS7736G
    CPU
    Intel Core 2 Duo T6600
    Motherboard
    Acer JV50
    Memory
    DDR2 4096MB
    Graphics Card(s)
    nVidia GeForce G210M
    Sound Card
    nVidia High Definition Audio, Realtek High Definition Audio (basically IDK)
    Monitor(s) Displays
    17.3" LED LCD Laptop Screen
    Screen Resolution
    1600x900
    Hard Drives
    Hitachi HTS545050B9A300
    Iomega Select Desktop 2251799813685248(?)B(2TB) HDD
    PSU
    ?
    Internet Speed
    Around 5Mbps
    Browser
    Google Chrome
    Antivirus
    avast! Antivirus 8
    Other Info
    X64 FOR THE WIN :D