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wifi connected; ethernet card will no longer connect


fotyc

New Member
Posts
40
#1
Windows 8.0 user with my recommended Windows updates up to date (except as removed by system restore mentioned below); Samsung NP550P5C laptop; Realtek PCIe GBE Family Controller. A couple of weeks ago I noticed that I no longer had a wired connection on my laptop, only the wifi. For ages I've run with both connected, it prioritized the wire, and I never had a problem, but the wired connection dropped out and will not come back to life even if I disconnect from the wifi. I spent a lot of time over the past few days doing online research, didn't want to get too aggressive but here is what I have tried:

Give the ethernet card's MAC address a static IP on the gateway (Actiontec router provided by Verizon)
Attempt to configure the IPv4 properties on the ethernet card to use the right default gateway and mask (these have gone south as you'll see in my ipconfig dump below)
ipconfig release and renew - renew never completed
New cable (that was my first try)
New driver
Fell back to old driver
System Restore back to the beginning of the month
The router is also new, Verizon sent me a new one which I installed at the beginning of this week. No improvement. I have to admit that I didn't dig deep into these settings while using the old router because it was also dropping wifi a couple of times a day and so I thought it was just failing.

At first it would not recognize the cable but then I read somewhere to adjust the speed and duplex from Auto detect to just anything else in the list to see if one worked, and when I chose 10gbps and full duplex, the adapter woke up and I could see the light on the router come on for the connected port. However, it doesn't recognize the network (how disloyal, it's been using it for years...) I can now also see the computer listed on the router's page of network connections. However, the computer thinks this is an unknown public network with no connectivity.

Here is my ipconfig dump. I made some notes in red... and the bolded items strike me as WRONG.

Windows IP Configuration

Host Name . . . . . . . . . . . . : CarolineSamsung
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : domain.actdsltmp

Wireless LAN adapter Local Area Connection* 12: do not know what this is!

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : C4-85-08-E0-C0-E6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection: I have a bluetooth device I sometimes use, maybe this is that

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : C4-85-08-E0-C0-E9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet: HERE IS MY PROBLEM CHILD!

Connection-specific DNS Suffix . : should be something here, yes?
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 50-B7-C3-81-2C-AA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b4f8:1285:9368:a9e1%13(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.169.225(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 357611459
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-53-A9-C2-C4-85-08-E0-C0-E5

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi: working; rock solid so far

Connection-specific DNS Suffix . : domain.actdsltmp
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6235
Physical Address. . . . . . . . . : C4-85-08-E0-C0-E5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::164:cc8c:f716:e84c%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, June 25, 2015 7:12:27 PM
Lease Expires . . . . . . . . . . : Thursday, July 2, 2015 7:12:26 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 264537352
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-53-A9-C2-C4-85-08-E0-C0-E5

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{C9981BEA-B48B-4112-AF39-4D2589B1C3FE}: don't know what these tunnel things are...

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.domain.actdsltmp:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : domain.actdsltmp
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
=============================

I also did a couple of netsh commands I found online but they seem to have accomplished nothing.

I thought maybe the ethernet card had died, but if I now have the light on and it visible in the router the card isn't dead. I tried using a command prompt to ping 127.0.0.1 and it worked fine although I'm not sure what that proved...

I saw lots of people with this problem all over the internet but nobody's solution has worked for me so far, so I'm coming to the smartest Win 8 people I know... Screenshot of network map below (wifi clients are I think my daughter's phone, her iPad, my laptop, and the network printer. Have I provided enough information? Thanks for any pointers. Maybe it's time to buy a USB ethernet dongle?

Capture.JPG
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung NP550P5C
    CPU
    4ghz Intel
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP550P5C-A02UB
    Memory
    4gb
    Graphics Card(s)
    Intel
    Sound Card
    "High definition audio device"
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi HTS547575A9E384 750gb SATA
    Keyboard
    "HID keyboard device"
    Mouse
    "HID compliant mouse" and Amazon wireless mouse
    Internet Speed
    it's Verizon DSL so 2.5mbps :-(
    Browser
    Firefox
    Antivirus
    Avast
    Other Info
    Online Armor
    Emsisoft Antimalware
    I have Belarc Advisor which can pull info better than the device manager if any is needed.

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#2
Most likely you screwed something up either on the IP for the Ethernet card on your computer, or did it on your Gateway. Check out ezlan.net for further info how to do what you want to do.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#3
Does the Ethernet work when wireless is off? Have you reset the router?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

fotyc

New Member
Posts
40
#4

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung NP550P5C
    CPU
    4ghz Intel
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP550P5C-A02UB
    Memory
    4gb
    Graphics Card(s)
    Intel
    Sound Card
    "High definition audio device"
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi HTS547575A9E384 750gb SATA
    Keyboard
    "HID keyboard device"
    Mouse
    "HID compliant mouse" and Amazon wireless mouse
    Internet Speed
    it's Verizon DSL so 2.5mbps :-(
    Browser
    Firefox
    Antivirus
    Avast
    Other Info
    Online Armor
    Emsisoft Antimalware
    I have Belarc Advisor which can pull info better than the device manager if any is needed.

fotyc

New Member
Posts
40
#5
Most likely you screwed something up either on the IP for the Ethernet card on your computer, or did it on your Gateway. Check out ezlan.net for further info how to do what you want to do.
I fear that I did; but I don't know exactly how... Gateway is new out of Verizon's box pretty much.
I went to that site but can't exactly figure out how to find anything there; will spend some time poking about tomorrow, thanks I hadn't heard of it.
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung NP550P5C
    CPU
    4ghz Intel
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP550P5C-A02UB
    Memory
    4gb
    Graphics Card(s)
    Intel
    Sound Card
    "High definition audio device"
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi HTS547575A9E384 750gb SATA
    Keyboard
    "HID keyboard device"
    Mouse
    "HID compliant mouse" and Amazon wireless mouse
    Internet Speed
    it's Verizon DSL so 2.5mbps :-(
    Browser
    Firefox
    Antivirus
    Avast
    Other Info
    Online Armor
    Emsisoft Antimalware
    I have Belarc Advisor which can pull info better than the device manager if any is needed.

Ztruker

Well-Known Member
VIP Member
Guru
#6
Open Device Manager.
Expand Network Adapters.
Right click on Realtek PCIe GBE Family Controller and select Uninstall (don't uninstall driver is offered)>
Reboot.


Windows will detect and reload the drivers for the NIC. See if that helps.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

fotyc

New Member
Posts
40
#7
Open Device Manager.
Expand Network Adapters.
Right click on Realtek PCIe GBE Family Controller and select Uninstall (don't uninstall driver is offered)>
Reboot.
Windows will detect and reload the drivers for the NIC. See if that helps.
That is another thing I already did, sorry I forgot to list it.
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung NP550P5C
    CPU
    4ghz Intel
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP550P5C-A02UB
    Memory
    4gb
    Graphics Card(s)
    Intel
    Sound Card
    "High definition audio device"
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi HTS547575A9E384 750gb SATA
    Keyboard
    "HID keyboard device"
    Mouse
    "HID compliant mouse" and Amazon wireless mouse
    Internet Speed
    it's Verizon DSL so 2.5mbps :-(
    Browser
    Firefox
    Antivirus
    Avast
    Other Info
    Online Armor
    Emsisoft Antimalware
    I have Belarc Advisor which can pull info better than the device manager if any is needed.

Ztruker

Well-Known Member
VIP Member
Guru
#8
Any way you can connect via Ethernet at some other location?

COuld also try one or more drivers from here if you have not already: Realtek - Software: Drivers & Utilities

I have the same NIC and am using this driver:

Realtek PCI-E GBE.jpg

which I believe I got via Windows Update.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#9
fotyc it is the best website for helping through Networking stuff. The only Items in my house with Static IP's, are my NAS, my two Access Points, my Ted 5000 and my IP Security Cameras. Everything else is Dynamic IP handed out by my router that is connected through DMZ+ mode to my ATT U-Verse Gateway.

The way I did my statics. I let the Router assign them, then went into the device and unchecked to allow it to get a Dynamic IP from the Router, then put back in the IP, if those fields were erased, when swapping from Dynamic to Static.

Most routers these days will use what is called a "Sticky Dynamic IP". That means that it never changes, unless you do a IP Clear, or Factory reset on the router.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#10
Scratch that on that link I gave you. It appears that he has taken a lot of the info offline. It used to be a really good guide. but not anymore.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

fotyc

New Member
Posts
40
#11
Any way you can connect via Ethernet at some other location?

COuld also try one or more drivers from here if you have not already: Realtek - Software: Drivers & Utilities

I have the same NIC and am using this driver:

View attachment 63172

which I believe I got via Windows Update.
Hm, that would be falling back even further than the one I have, but it's worth a try. The Realtek site is now offering
Win8, Win8.1 and Server 2012 Auto Installation Program (SID:1726143)​

[TD="class: etxt-top10-box, bgcolor: #FFFFFF"]

[/TD]
[TD="class: etxt-center, bgcolor: #FFFFFF"]8.038[/TD]
[TD="class: etxt-center, bgcolor: #FFFFFF"]2015/5/27
[/TD]



I am wondering if setting the ethernet card properties to 10mps full duplex is somehow wrong - it's the only speed/duplex setting that allowed the card to recognize it has a cable plugged in, but is it a problem not to use Auto Detect?
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung NP550P5C
    CPU
    4ghz Intel
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP550P5C-A02UB
    Memory
    4gb
    Graphics Card(s)
    Intel
    Sound Card
    "High definition audio device"
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi HTS547575A9E384 750gb SATA
    Keyboard
    "HID keyboard device"
    Mouse
    "HID compliant mouse" and Amazon wireless mouse
    Internet Speed
    it's Verizon DSL so 2.5mbps :-(
    Browser
    Firefox
    Antivirus
    Avast
    Other Info
    Online Armor
    Emsisoft Antimalware
    I have Belarc Advisor which can pull info better than the device manager if any is needed.

fotyc

New Member
Posts
40
#12
This thread was the one I was using, but ultimately the way the guy fixed his problem didn't seem to apply to me or my Windows version.

I did not do this: Should I try it?

"Unplug the power plug to the Modem and the Router. Plug the power into just the Modem (unless you have a modem/router combo) When all the lights come up, plug in the power to the Router (unless combo of course)
Now Go to Start/Search and type inetcpl.cpl and press enter/Connections/LAN Settings. Make sure all the boxes are unchecked. Now go to Start/Search and type ncpa.cpl and press enter. Right click the Local Area connection/Properties scroll down to Internet Protocol (TCP-IP)/Properties. Make sure Obtain an IP Address and DNS Server Address Automatically are both checked. Now go to Start/Search and type CMD Right click the CMD icon and Run As Administrator. In the Command Prompt type ipconfig /release and press enter. the IP Address changes to 0.0.0.0 Now type ipconfig /flushdns and press enter. Now type ipconfig /renew. Now type ipconfig /all. You should have a new IP address try it again."
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung NP550P5C
    CPU
    4ghz Intel
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP550P5C-A02UB
    Memory
    4gb
    Graphics Card(s)
    Intel
    Sound Card
    "High definition audio device"
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi HTS547575A9E384 750gb SATA
    Keyboard
    "HID keyboard device"
    Mouse
    "HID compliant mouse" and Amazon wireless mouse
    Internet Speed
    it's Verizon DSL so 2.5mbps :-(
    Browser
    Firefox
    Antivirus
    Avast
    Other Info
    Online Armor
    Emsisoft Antimalware
    I have Belarc Advisor which can pull info better than the device manager if any is needed.

Ztruker

Well-Known Member
VIP Member
Guru
#13
I have not messed with any of the settings for my NIC. If auto is default that's what mine is set to.

Have you tried booting to Safe Mode with Networking. It's a bit hokey to do in Windows 8:

Windows key + C.
Settings
Power
Hold shift key and click RESTART.
Click on Advanced Options then Startup Settings.
Click Restart and you have almost the full advanced Boot Options menu like XP, Vista or Win 7..
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

fotyc

New Member
Posts
40
#14
Have not booted in Safe Mode yet. I can try that this weekend. I just updated my post above to add a suggestion from that other forum that I did not try, I wonder if I should.
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung NP550P5C
    CPU
    4ghz Intel
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP550P5C-A02UB
    Memory
    4gb
    Graphics Card(s)
    Intel
    Sound Card
    "High definition audio device"
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi HTS547575A9E384 750gb SATA
    Keyboard
    "HID keyboard device"
    Mouse
    "HID compliant mouse" and Amazon wireless mouse
    Internet Speed
    it's Verizon DSL so 2.5mbps :-(
    Browser
    Firefox
    Antivirus
    Avast
    Other Info
    Online Armor
    Emsisoft Antimalware
    I have Belarc Advisor which can pull info better than the device manager if any is needed.

DMHolt57

Well-Known Member
Pro User
Austin, Texas

Posts
1,252
#15
I would try to go into Network and Sharing, on the left select Change Adapter Settings. Right click on the Ethernet adapter and select properties. Uncheck Ipv6, right click on Ipv4 and select properties, click on the advanced tab and enter 192.168.1.1 in the gateway. Reboot with the cable plugged. That should put the adapter back to the correct subnet mask of 255.255.255.0 You could also try giving the adapter a static address of 192.168.1.20 and subnet set to 255.255.255.0 and gateway again is 192.168.1.1
 

My Computers

System One System Two

  • OS
    17074 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP dv7 3173nr
    CPU
    M520
    Memory
    5GB
    Screen Resolution
    1600x900
    Internet Speed
    120Mb/s
  • PC2
    HP A12 R7 17074

fotyc

New Member
Posts
40
#16
I did some of these things and it didn't work; I will try again.
I should add: I use Online Armor free firewall and Avast free antivirus, and I run a malware scan a couple of times a week with Emsisoft Antimalware....Malwarebytes also told me I was clean when I ran it yesterday. So I don't think I'm looking at an infection.
I appreciate everyone's suggestions, bring 'em on!
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung NP550P5C
    CPU
    4ghz Intel
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP550P5C-A02UB
    Memory
    4gb
    Graphics Card(s)
    Intel
    Sound Card
    "High definition audio device"
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi HTS547575A9E384 750gb SATA
    Keyboard
    "HID keyboard device"
    Mouse
    "HID compliant mouse" and Amazon wireless mouse
    Internet Speed
    it's Verizon DSL so 2.5mbps :-(
    Browser
    Firefox
    Antivirus
    Avast
    Other Info
    Online Armor
    Emsisoft Antimalware
    I have Belarc Advisor which can pull info better than the device manager if any is needed.

Ztruker

Well-Known Member
VIP Member
Guru
#17
See how it works in Safe Mode with Networking. Maybe the firewall or AV is causing the problem.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

fotyc

New Member
Posts
40
#18
Safe Mode with Networking: Same exact status with respect to the ethernet card.
I was going to try the suggestion from post #15 but if I choose the check box that opens up the default gateway box for entry, it requires me to specify my DNS servers, and I don't know what to put there. I tried also putting 192.168.1.1 in the primary DNS box but that didn't work. Is there something else I'm supposed to put in the DNS boxes? Thanks!!!

As an addition to this: in an attempt to answer my own question, I looked at the properties on my Actiontec router and have the values below. Should I be using these values for anything?

Capture.JPG
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung NP550P5C
    CPU
    4ghz Intel
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP550P5C-A02UB
    Memory
    4gb
    Graphics Card(s)
    Intel
    Sound Card
    "High definition audio device"
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi HTS547575A9E384 750gb SATA
    Keyboard
    "HID keyboard device"
    Mouse
    "HID compliant mouse" and Amazon wireless mouse
    Internet Speed
    it's Verizon DSL so 2.5mbps :-(
    Browser
    Firefox
    Antivirus
    Avast
    Other Info
    Online Armor
    Emsisoft Antimalware
    I have Belarc Advisor which can pull info better than the device manager if any is needed.

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#19
8.8.8.8 and 8.8.4.4 those are the Google public DNS servers.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

fotyc

New Member
Posts
40
#20
OK tried all of this; ipconfig for my two devices now looks like this, but still I have an unidentified network. Wireless adapter continues to work great. It says DHCP enabled: NO which looks WRONG to me... Oh, I see, because I chose an IPv4 address. Well. See anything else that looks wrong? Still says 'unidentified network' for the adapter.

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 50-B7-C3-81-2C-AA
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.20(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : domain.actdsltmp
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6235
Physical Address. . . . . . . . . : C4-85-08-E0-C0-E5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::164:cc8c:f716:e84c%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, June 26, 2015 4:48:00 PM
Lease Expires . . . . . . . . . . : Friday, July 3, 2015 4:48:03 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 264537352
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-53-A9-C2-C4-85-08-E0-C0-E5

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung NP550P5C
    CPU
    4ghz Intel
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP550P5C-A02UB
    Memory
    4gb
    Graphics Card(s)
    Intel
    Sound Card
    "High definition audio device"
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi HTS547575A9E384 750gb SATA
    Keyboard
    "HID keyboard device"
    Mouse
    "HID compliant mouse" and Amazon wireless mouse
    Internet Speed
    it's Verizon DSL so 2.5mbps :-(
    Browser
    Firefox
    Antivirus
    Avast
    Other Info
    Online Armor
    Emsisoft Antimalware
    I have Belarc Advisor which can pull info better than the device manager if any is needed.