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wifi adapter gone missing


napa

New Member
Posts
2
#1
I have an inspiron dell 3542 laptop that runs on windows 8.1 64 bit...after doing a system restore my wifi stopped working...there is no enable/disable option and restoring the system does nothing..i even reinstalled windows to no avail.i noticed that the adapter in device manager doesnt exist and that seems to be the root of the problem..i installed some supposed drivers by transfering the install file through usb but nothing changed...i would appreciate any forms of help.
 

My Computer

System One

  • OS
    windows 8.1 64 bit

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#2
Supposed drivers? You should download the drivers from the Dell site for your model and try those. Make sure they are the ones for 8.1 64-bit.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

napa

New Member
Posts
2
#3
Supposed drivers? You should download the drivers from the Dell site for your model and try those. Make sure they are the ones for 8.1 64-bit.
I called them supposed out of frustration cause i downloaded the official ones from the same site that you provided..any ideas or a direct link with the files i need to use?cause i dont have internet on my laptop due to my current problem
 

My Computer

System One

  • OS
    windows 8.1 64 bit

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#4

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

Ztruker

Well-Known Member
VIP Member
Guru
#5
Try the System analysis tool on the Dell support web site dell.com/support.

SyaAn.jpg

I believe you need to use Internet Explorer for the tool to work correctly, but I'm not sure about that.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

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