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Solved Why does Win8.1 suddenly forget I have printers?


ncJohn

New Member
Posts
9
#1
I was taking care of some business online; printed a couple pages to save them; finished up my online business, then decided to print a photo. But suddenly every app that I normally can print from tells me I don't have a printer. ** I printed 30 minutes ago! **

I did not restart the pc, I didn't do anything to upset the status quo. I have three printers. When I look in Devices and Printers, it shows 2 of them active and one "greyed out." But even those two can't print because my apps tell me I don't have any. Of the two that it shows active, one is wireless and one is usb. The one that's not active is wireless. The network is up.

After running into this, I did restart the pc but it didn't fix the problem.

This is not the first time I've had to re-install printer drivers because of doing some sort of system rearrangements, but all I was doing was browsing online. Does anyone know what's up with this?
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell Optiplex 9010 MT
    CPU
    Core i7 3770
    Motherboard
    Dell Inc. 0M9KCM (CPU 1)
    Memory
    16GB
    Graphics Card(s)
    1024MB ATI AMD Radeon HD 7500 Series
    Monitor(s) Displays
    ASUS PB238 ([email protected]), Viewsonic VP2365WB ([email protected])
    Screen Resolution
    1920x1080

ncJohn

New Member
Posts
9
#2
I think I found the answer. I did a system restore to the day before and the printers were restored; apparently Firefox had installed an update during that period, and Firefox was one of the browsers I was using.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell Optiplex 9010 MT
    CPU
    Core i7 3770
    Motherboard
    Dell Inc. 0M9KCM (CPU 1)
    Memory
    16GB
    Graphics Card(s)
    1024MB ATI AMD Radeon HD 7500 Series
    Monitor(s) Displays
    ASUS PB238 ([email protected]), Viewsonic VP2365WB ([email protected])
    Screen Resolution
    1920x1080