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Solved Way too many BSOD in a brand new laptop (WIN 8)


Nick0703

New Member
Posts
2
#1
Hi, I recently bought a brand new laptop (MSI GT70 2OD, Dragon Editon 2) in August and even since I bought it I kept on getting lots of BSOD. First I thought I was a driver issue so uninstall my Nvidia Drivers (Back to stock drivers). Then few days after I got another one, so I decided to refresh the computer and 3 days later I got another. And this time I decided to completely reset the computer (formated both my SSD and HDD), at first it looked like it fixed the problem but then yesterday I got another one and today also I got another BSOD. In total I got like more than 10 BSOD. The errors that I kept on getting was "IQRL_NOT_EQUAL_OR_LESS", "REREFENCE_BY_POINTER", "KMODE_EXCEPTION_NOT_HANDLED".

I already did "sfc /scannow", "dism /online /cleanup-image /restorehealth", ran Memtest86 (No errors found), run driververifier and none of that seems to fix the problem. It came to a point where I might have to exchange the laptop for another one. I uploaded my "SF.zip" so I someone can tell me what's causing it, I'd appreciate it.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI
    CPU
    Intel Core i7 (4700MQ)
    Memory
    32.0 GB
    Graphics Card(s)
    Nvidia Geforce GTX 780M
    Screen Resolution
    1920 x 1080
    Hard Drives
    128GB SSD (x 3 in raid 0), 1 TB of HDD
#2
It's been my experience that IRQL_NOT_LESS_OR_EQUAL is almost always driver related, and therefore could indicate a hardware problem. It's highly unlikely, although not impossible, a laptop vendor rolled out an OOB build that is quite buggy. In that case, there could be a lot of very unhappy customers unpacking brand new shiny laptops that crash right out of the gate. Something tells me this is not the case.

KMODE_EXCEPTION_NOT_HANDLED is one I've seen with both faulty drivers as well as failing disks. There are a lot of good disk health tools out there. My favorite is WindowSMART 2013; there's also Crystal Disk Info and HD Sentinel. Any of those tools will give you a lot more detail about your disks than UEFI / BIOS disk diagnostics will give. The vendor's own diagnostics will usually only report back pass or fail (the latter will usually include a fault code), whereas WindowSMART, Crystal Disk and HD Sentinel will give more specifics, like bad sectors, read errors, cache corruption, etc.

In the end, I'm thinking you will likely be better off getting a warranty replacement. A brand new machine should not give you that kind of trouble right out of the gate. If you did the factory recovery that typically comes with most new PCs, and the problems persist, it's reasonable to believe there's a piece of malfunctioning hardware.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Envy h8-1534
    Memory
    10GB
    Screen Resolution
    1920x1080
    Hard Drives
    Kingston HyperX 128GB SSD
    Seagate 1.5TB HDD
    Seagate 750GB HDD
    Internet Speed
    Comcast XFINITY Blast 50

Nick0703

New Member
Posts
2
#3
Thanks for your reply. I ran WindowSMART and Crystal Disk Info and they both said that my SSDs and HD's health are good. Either way I'll exchange the laptop today.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI
    CPU
    Intel Core i7 (4700MQ)
    Memory
    32.0 GB
    Graphics Card(s)
    Nvidia Geforce GTX 780M
    Screen Resolution
    1920 x 1080
    Hard Drives
    128GB SSD (x 3 in raid 0), 1 TB of HDD

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