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Solved Waking laptop from sleep with lid closed


docjl

New Member
Posts
17
#1
Hi,
first time here, I have about a week experience (pulled out some hair) with windows 8/8.1, but I consider myself pretty comfortable with Windows in general.

When my win8.1 laptop is in sleep mode, I can wake it with a mere touch of my external bluetooth k/b without any issues, as long as the lid is opened. If I close the lid, I can continue to use it as its connected to a big Samsung plasma tv. But if I let the laptop go to sleep (or put it to sleep myself thru the menu), I am unable to wake it back; I need to pull it out from a/v furniture, open the lid and press the power button.

Is this a win8 thing, an Acer Aspire thing, or worse it can't be done?
Anyone else able to wake from sleep their win8 laptop w/closed lid???

Thanks
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire E1-570
    CPU
    i3-3217U
    Memory
    6Ghz
    Monitor(s) Displays
    Samsung 59" plasma
    Hard Drives
    750gb
    Keyboard
    Logitech MediaBoard bluetooth
    Internet Speed
    30 down, 10 up
    Browser
    Firefox
    Antivirus
    AVG

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#2
Try going into the power options and set the option for what to do when the lid is closed to "do nothing".
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

docjl

New Member
Posts
17
#3
Yes, that was the first thing I did, as I said, I can close the lid and continue using the computer on external plasma tv and bluetooth keyboard-pad, that is as long as it doesn't go to sleep.

With lid open, everything works as expected I can wake it, use it, put it (or let it fall) to sleep.
With lid closed, I can continue using it, put it to sleep, but I am unable to wake it back.

In case it makes any difference, I've set the display on external only
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire E1-570
    CPU
    i3-3217U
    Memory
    6Ghz
    Monitor(s) Displays
    Samsung 59" plasma
    Hard Drives
    750gb
    Keyboard
    Logitech MediaBoard bluetooth
    Internet Speed
    30 down, 10 up
    Browser
    Firefox
    Antivirus
    AVG

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#4
is the laptop plugged into power source all the time ,if the laptop is plugged in all the time ,why not disable sleep
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

docjl

New Member
Posts
17
#5
Yes, the laptop is always plugged to a/c.
Exactly how would I "disable" sleep?
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire E1-570
    CPU
    i3-3217U
    Memory
    6Ghz
    Monitor(s) Displays
    Samsung 59" plasma
    Hard Drives
    750gb
    Keyboard
    Logitech MediaBoard bluetooth
    Internet Speed
    30 down, 10 up
    Browser
    Firefox
    Antivirus
    AVG

alphanumeric

slightly off center
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Gold Member
#6

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

docjl

New Member
Posts
17
#7
I will gladly try this in a mo, but won't that leave the computer always fully powered on?
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire E1-570
    CPU
    i3-3217U
    Memory
    6Ghz
    Monitor(s) Displays
    Samsung 59" plasma
    Hard Drives
    750gb
    Keyboard
    Logitech MediaBoard bluetooth
    Internet Speed
    30 down, 10 up
    Browser
    Firefox
    Antivirus
    AVG

alphanumeric

slightly off center
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Guru
Gold Member
#8
Yes it will, if you disable sleep it won't turn off automatically.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

docjl

New Member
Posts
17
#9
I set never for sleep, but it behaves exactly the same (all good with lid open, no go with lid closed)
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire E1-570
    CPU
    i3-3217U
    Memory
    6Ghz
    Monitor(s) Displays
    Samsung 59" plasma
    Hard Drives
    750gb
    Keyboard
    Logitech MediaBoard bluetooth
    Internet Speed
    30 down, 10 up
    Browser
    Firefox
    Antivirus
    AVG

alphanumeric

slightly off center
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#10
You may have to look in the BIOS for a "wake PC when lid opened" or similar setting and disable it. Another option is to disable the switch that closes when the lid is closed. This would likely be a no going back deal. Check the bezel around your LCD screen. Look for a little protrusion sticking out usually down along the bottom near the hinges. If you see one you'll likely see a little hole on the laptop top cover. The protrusion goes in the hole when you close the lid and trips a switch. Opening the lid flicks the switch open again. If you carefully file the plastic protrusion down so the bezel is flat the switch will never get switched and the laptop will think the lid is always open. I would consider this a last resort type of deal though.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

docjl

New Member
Posts
17
#11
As for the Bios, I have one of those new, dumbed-down bios version with close to nothing to set and choose.
Wake on LAN is ether disabled or (in my case) enabled, no other wake-anything whatsoever.
The laptop being brand new (1 week old), I am not sure I would risk physical damage to it, warranty wise
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire E1-570
    CPU
    i3-3217U
    Memory
    6Ghz
    Monitor(s) Displays
    Samsung 59" plasma
    Hard Drives
    750gb
    Keyboard
    Logitech MediaBoard bluetooth
    Internet Speed
    30 down, 10 up
    Browser
    Firefox
    Antivirus
    AVG

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#12
Most laptops are like that, just the basic options. Yeah, being new I wouldn't want to modify it either. Wish I had another idea but I don't.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

docjl

New Member
Posts
17
#13
Another option is to disable the switch that closes when the lid is closed. This would likely be a no going back deal. Check the bezel around your LCD screen. Look for a little protrusion sticking out usually down along the bottom near the hinges. If you see one you'll likely see a little hole on the laptop top cover. The protrusion goes in the hole when you close the lid and trips a switch. Opening the lid flicks the switch open again. If you carefully file the plastic protrusion down so the bezel is flat the switch will never get switched and the laptop will think the lid is always open. I would consider this a last resort type of deal though.
Unless I need a microscope to see it, I can't seem to see anything that stick out and press a recessed switch; maybe it's hidden within the hinges


Judging from your reponses so far, this is not a "win8 cough-feature" then?
Am I to understand other people would normally be able to wake a closed-lid laptop with external mice/ k/b?
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire E1-570
    CPU
    i3-3217U
    Memory
    6Ghz
    Monitor(s) Displays
    Samsung 59" plasma
    Hard Drives
    750gb
    Keyboard
    Logitech MediaBoard bluetooth
    Internet Speed
    30 down, 10 up
    Browser
    Firefox
    Antivirus
    AVG

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#14
Another option is to disable the switch that closes when the lid is closed. This would likely be a no going back deal. Check the bezel around your LCD screen. Look for a little protrusion sticking out usually down along the bottom near the hinges. If you see one you'll likely see a little hole on the laptop top cover. The protrusion goes in the hole when you close the lid and trips a switch. Opening the lid flicks the switch open again. If you carefully file the plastic protrusion down so the bezel is flat the switch will never get switched and the laptop will think the lid is always open. I would consider this a last resort type of deal though.
Unless I need a microscope to see it, I can't seem to see anything that stick out and press a recessed switch; maybe it's hidden within the hinges
It could be very hard to see or even hidden like you say.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

docjl

New Member
Posts
17
#15
Judging from your reponses so far, this is not a "win8 cough-feature" then?
Am I to understand other people would normally be able to wake a closed-lid laptop with external mice/ k/b?
I might have edited my last post while you were replying; can you share your thoughts on the above
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire E1-570
    CPU
    i3-3217U
    Memory
    6Ghz
    Monitor(s) Displays
    Samsung 59" plasma
    Hard Drives
    750gb
    Keyboard
    Logitech MediaBoard bluetooth
    Internet Speed
    30 down, 10 up
    Browser
    Firefox
    Antivirus
    AVG

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#16
I don't use sleep or hibernate on any of my PC's including my laptop. I disable hibernate from the command line to kill the hiperfile.sys file. I have an SSD in my laptop so it boots up in 10 seconds from a cold start anyway. In the past when I actually tried to use sleep mode I didn't find it very reliable. The PC either wouldn't go to sleep or wouldn't wake up again when it did. I'd have re enable hibernate and change a bunch of my power options to test if it will wake up with the lid closed. I'd have to connect an external monitor too. I'm going to wait a little while and see if anybody else replies before I try it.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Posts
1,883
#17
I'd be inclined to remove (not just disable) BitDefender to test the machine thoroughly.

I'm looking at this page: Acer | Download

Yours might be slightly different because of different county or something. Install all the latest drivers shown for 8.1.

In addition, install all the drivers under 8 that you did not install from 8.1 section.

Leave out the INF chipset Intel. Install that from here instead: https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=inf

Finally, double check that you are on the right page for your exact machine, then install latest bios from it. Acer makes lots of updates in bios that fix broken things often, even undocumented.

Set your power plan to not ask for a password upon waking up, plugged in and not plugged in too.

In the power plan settings is also the option for "sleep button settings" - perhaps pay attention to that as well, since the internal switch that is toggled when the screen opens and closes can be wired as that - just an idea.

If the machine is sleeping and you can't wake it up - do Windows key + L
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

docjl

New Member
Posts
17
#18
Install all the latest drivers shown for 8.1.

In addition, install all the drivers under 8 that you did not install from 8.1 section.
Under software tab I did find something for 8 that wasn't offered for 8.1, it's called "ePower Management Application"
Sounds promising, I'm crossing my fingers and will update you shortly
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire E1-570
    CPU
    i3-3217U
    Memory
    6Ghz
    Monitor(s) Displays
    Samsung 59" plasma
    Hard Drives
    750gb
    Keyboard
    Logitech MediaBoard bluetooth
    Internet Speed
    30 down, 10 up
    Browser
    Firefox
    Antivirus
    AVG

docjl

New Member
Posts
17
#19
ePower Management Application certainly looked promising, putting a quick start shortcut on the taskbar that opened to new power management choices I had no access to before. So far no joy yet in waking from sleep with lid closed, but I am hard-headed and I'll continue to peck at this thing until it does what I want. I may still have a few pre 8.1 drivers and stuff to gather and will do some extra research on those power options. Bios was already the latest, but oddly only the 2nd they've released (206).

I might even become Acer tech support rep worst nightmare :mad: if I'm still unable to have this thing behave a little better. It being friday evening, the call of the cold icy one(s) is upon me, so thanks already for real good pointers.

Later
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire E1-570
    CPU
    i3-3217U
    Memory
    6Ghz
    Monitor(s) Displays
    Samsung 59" plasma
    Hard Drives
    750gb
    Keyboard
    Logitech MediaBoard bluetooth
    Internet Speed
    30 down, 10 up
    Browser
    Firefox
    Antivirus
    AVG
Posts
1,883
#20
hahah Bitdefender - try what I said, since you seem highly enthusiastic to remedy this. It is worth a shot at least.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus