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Solved volume control goes down automatically/randomly


kgins422

New Member
Posts
4
#1
Im sorry upfront I don't know how to look up my specs. My volume randomly turns all the way down to zero on it own! on all devices (headest/speakers). It says all my drivers are up to date. I will reboot and the volume is restored back to 100%.Ive also checked communications tabs and the checkbox 'do nothing' is checked off.This is going to drive me crazy! Please..can someone help??? Im a gamer and right in the middle of playing my volume cuts out and I have to reboot. if you need system specs pls send me a link so that I may provide. :confused: Im lost
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    cyberpower

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#2
Run the free "Speccy" program and it will list your PC specs. Speccy - System Information - Free Download

Without specs its hard to do any specific troubleshooting (however even with specs a problem such as this is hard to troubleshoot).

But, does this happen when any specific programs are running? e.g. you state it happens with games. Does it happen when you are not gaming?

Checking Windows for updates is not the best way. Windows, many times, does not have the latest drivers, due to the Microsoft validation process. Best to get drivers, such as the sound, either from the PC vendor or in the case of RealTek sound, direct from RealTek. This insures you have the correct sound driver.

Also, if you have "High Definition Audio" listed for the PC sound driver, that is incorrect and only the generic, basic function, Windows installed driver. It is not the correct sound driver for your sound hardware.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

kgins422

New Member
Posts
4
#3
TY ssoo much for the reply here are my specs:Operating System
Windows 8.1 64-bit
CPU
Intel Core i5 4670K @ 3.40GHz 27 °C
Haswell 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
Gigabyte Technology Co., Ltd. Z87-HD3 (SOCKET 0) 28 °C
Graphics
DELL E193FP ([email protected])
1023MB NVIDIA GeForce GTX 650 (MSI) 25 °C
Storage
931GB TOSHIBA DT01ACA100 (SATA) 27 °C
Optical Drives
HL-DT-ST DVDRAM GH24NSB0
Audio
Realtek High Definition Audio
they are set to cd quality...but now I cant find where it is to turn it down to normal? (im old I forget everything :) )p.s. it was set to cd quality I turned it down to telephone quality that was the lowest/it happens when im gaming...I never noticed it otherwise
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    cyberpower

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#4
I set my default to 16 bits 44.100. That is the standard "CD Quality" and what I use in my recording studio.
The Realtek HD Audio Manager is in the Control Panel/Hardware and Sound. Click on the Settings Icon (gear) at lower right and then Click Control Panel and finally Hardware and Sound.

However, what you have the quality setting at should not cause the problem you are having.

It apparently is some setting in a game (or games) that is causing the problem. I'm not a gamer and don't know what games you have so I can't really comment on that. However, look at the setup for the game(s) and see if there might be some setting that potentially could cause it.

(I'm not young either - I'm a retired computer tech - a "Florida Retiree").
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

kgins422

New Member
Posts
4
#5
Dear retiree, (me too, but live in Ct.)
thank you again for your oh so needed help. I only play one game (WOW World of Warcraft) and have a gut feeling its the game that is responsible for this problem. I will contact tech. support with the game maker Blizzard Entertainment and see what they say. I've always been leery about placing a post in the forums but becuz you have been so nice (and helpful) I've gotten over my posting fear!

Thank you again! your advice is much appreciated!
Happy in Ct,
K :)
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    cyberpower

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#6
We try on the forums to help. As I'm retired and was an computer and electronics tech, it keeps my brain working trying to help out.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.