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Videos and audio stuttering with mouse


morinr

Member
Member
Posts
23
#1
Hello,

When I watch youtube videos, or videos in Windows Media Player Classic my audio randomly stutters. This also causes my mouse to stutter and skip and move slowly.

I have tried to fix this issue for awhile. However still no solution.

Any ideas or tips would be great, Thanks
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self Built
    CPU
    i5 3570k
    Motherboard
    Asus P8Z77-V PRO
    Memory
    8 gigs Gskill
    Graphics Card(s)
    GTX 670
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 TB Seagate Barracuda
    256 g Kingston Hyper X
    Case
    Azza Solano 1000
    Cooling
    Noctua NH-C14
    Internet Speed
    27mbs
    Browser
    Chrome
    Antivirus
    Avast

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#2
Can you fill in the "My System Specs". Without that we can't even offer a guess.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

morinr

Member
Member
Posts
23
#3
Can you fill in the "My System Specs". Without that we can't even offer a guess.
Thanks, Just filled it in. It is just a pain in my arse. Its not unusable but randomly stutters and lags.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self Built
    CPU
    i5 3570k
    Motherboard
    Asus P8Z77-V PRO
    Memory
    8 gigs Gskill
    Graphics Card(s)
    GTX 670
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 TB Seagate Barracuda
    256 g Kingston Hyper X
    Case
    Azza Solano 1000
    Cooling
    Noctua NH-C14
    Internet Speed
    27mbs
    Browser
    Chrome
    Antivirus
    Avast

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#4
Well, with the system you have that should not be happening. I just built a second system using an ASUS P8 Z77-V LE Plus motherboard, an i5 3550 and 8 GB of GSkill Ripsaw memory (and . I'm, initially, using the built in Intel HD Video not a separate video card.

The first thing, do you have the correct sound driver installed? The driver from ASUS is the preferred. Second is the Intel motherboard chipset drivers. They can be downloaded from ASUS or Intel.

Other than those two drivers, there shouldn't be any IRQ interrupt problems. Does this happen with on-line video/audio only? or does it also happen with video or audio that you already have on the PC hard drive or if you play a commercial audio CD? Just trying to isolate it to where/what.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
USA

Posts
118
#5
Also make sure all your flash players are up to date. What type of mouse do you have and does it require a separate driver/firmware/software install?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5

morinr

Member
Member
Posts
23
#6
I have the updated Sound drivers and chipset drivers from ASUS. I have the installed drivers for my mouse. The flash player I have installed is current.

The videos that cause the stutter are online as well as with windows media player classic.

Hope this helps you help me :)

Thanks
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self Built
    CPU
    i5 3570k
    Motherboard
    Asus P8Z77-V PRO
    Memory
    8 gigs Gskill
    Graphics Card(s)
    GTX 670
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 TB Seagate Barracuda
    256 g Kingston Hyper X
    Case
    Azza Solano 1000
    Cooling
    Noctua NH-C14
    Internet Speed
    27mbs
    Browser
    Chrome
    Antivirus
    Avast

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#7
The videos that cause the stutter are online as well as with windows media player classic.
Is it ONLY videos that cause this? I'm still a bit confused, I see you mention on-line videos. Does this also mean videos that you have on the PC's hard drive (where did they come from?) also do this. Does a commercial Video DVD also cause this? Does just playing audio cause this?

If its ONLY videos that cause this, for testing, remove the GTX670 video card and use the built in CPU video and see if that also causes the problem.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

morinr

Member
Member
Posts
23
#8
The videos that cause the stutter are online as well as with windows media player classic.
Is it ONLY videos that cause this? I'm still a bit confused, I see you mention on-line videos. Does this also mean videos that you have on the PC's hard drive (where did they come from?) also do this. Does a commercial Video DVD also cause this? Does just playing audio cause this?

If its ONLY videos that cause this, for testing, remove the GTX670 video card and use the built in CPU video and see if that also causes the problem.
I have videos downloaded on hdd and they stutter when played. Then youtube videos and other streams cause the lag as well. I had the issue with a commercial dvd in the drive. But the issue was much less with he dvd. Only happened twice in a few tv episodes.

For uninstalling and trying withouht graphics card... Can I just unplug the power? Or do I physically need to remove the card?

I had my task manager open and when the stuter happens the CPU load from System goes up much higher. Generally it is at less than .5%. But with the stutter it goes up to just below 10%. No idea what this means or how to fix this but you might know.

When I am installing the chipset drivers. It does it nearly instantly... However the driver is 247mb when ziped. Is this an error? I checked with my device manager and states the driver is only at 6.2.9200.16451, which is from 2009. However I cannot install the new one now mater what I try. But then when I go to the intel driver scanner tool it says that it is updated and correct.
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self Built
    CPU
    i5 3570k
    Motherboard
    Asus P8Z77-V PRO
    Memory
    8 gigs Gskill
    Graphics Card(s)
    GTX 670
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 TB Seagate Barracuda
    256 g Kingston Hyper X
    Case
    Azza Solano 1000
    Cooling
    Noctua NH-C14
    Internet Speed
    27mbs
    Browser
    Chrome
    Antivirus
    Avast

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#9
I don't think just unplugging the PCIe power plug will work, but you can try that. If not, then you will have to physcially remove the video card, to test the CPU video.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.