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USB3.0 is flawed? Never seems to work properly.


RowanX

New Member
Posts
20
#1
I experience the following annoying problems with USB3.0:

When I plug in a USB 3.0 device, one of my other plugged USB 2.0 devices will disconnect/fail. That was with my old laptop (ASUS N71JQ)... I have a new PC today (Brix GB-BXBT-2807) and I was really looking forward to leaving the problems behind. However, this new PC has similar/same USB 3.0 problems; when I connect a USB 3.0 device to the USB 3.0 port, WiFi usually drops out completely. It is as if the system does not have enough power (?) to run a USB 3.0 device and the WiFi card simultaneously?

It is not just one USB 3.0 device I have tried; I have a USB 3.0 external powered 2TB Seagate hard drive, and a USB 3.0 Flash drive (32BG KingMax). Both give the same problems.

Is USB 3.0 simply not fit for purpose???

Any advice would be greatly appreciated.
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS
    CPU
    Core i7
    Memory
    4GB

MilesAhead

Eclectician
VIP Member
Pro User
Posts
2,130
#2
Is there a power profile setting? If so I would try Performance Profile if that is not already the default.

Also in Device Manager see if the USB has any option set to "allow to be shut off to save power" or words to that effect.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad

RowanX

New Member
Posts
20
#3
Is there a power profile setting? If so I would try Performance Profile if that is not already the default.

Also in Device Manager see if the USB has any option set to "allow to be shut off to save power" or words to that effect.
Thanks for the advice but yes, I have already set those options. They don't appear to have helped.
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS
    CPU
    Core i7
    Memory
    4GB

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#4
I would be just guessing ,but I would say its a power issue giving the small box computer you are using ,cnt find a listing on the power supply they are using but the whole box is not much bigger than a standard tower power supply .
I would venture to guess it by design ,part of power management ,so the system don't crash or over heat .

is this what you are using
Gigabyte Brix GB BXBT 2807 Desktop Computer Intel Celeron N2807 GBBXBT2807 | eBay
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#5

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

RowanX

New Member
Posts
20
#6
Yes that's what I'm using. You're saying it might be by design - that would be terrible design, surely. I mean, if the system can't power/operate all of its USB ports adequately, why have them? Why give the end user an experience where basic functions randomly bomb out with no explanation? Questions for Gigabyte perhaps. All I have plugged into USB is a mouse and keyboard (there is no PS2 sockets), and now I'm adding a USB flash drive to copy some files over - this is a pretty typical setup surely!

But as I say, I had similar problems with my last machine (a laptop). So I just wonder if whoever is responsible for setting PC (ATX?) standards has made some kind of dire mistake?? Surely not but this is my ongoing, frustrating experience with USB 3.0.
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS
    CPU
    Core i7
    Memory
    4GB

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#7
Just for comparison sake, my USB 3.0 works fine. The problem seems to be a design issue on some systems.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

Clintlgm

Active Member
Pro User
Lacombe, Louisiana

Posts
894
#8
Yes that's what I'm using. You're saying it might be by design - that would be terrible design, surely. I mean, if the system can't power/operate all of its USB ports adequately, why have them? Why give the end user an experience where basic functions randomly bomb out with no explanation? Questions for Gigabyte perhaps. All I have plugged into USB is a mouse and keyboard (there is no PS2 sockets), and now I'm adding a USB flash drive to copy some files over - this is a pretty typical setup surely!

But as I say, I had similar problems with my last machine (a laptop). So I just wonder if whoever is responsible for setting PC (ATX?) standards has made some kind of dire mistake?? Surely not but this is my ongoing, frustrating experience with USB 3.0.
Yes I have to say my Asus G75VW had the same issues, I was able to solve the issue for the right side ports by uninstalling Asus Charger Pluse. the left side ports are unreliable for USB 3.0 they are on a Daughter board that for some reason does not make a good connecton I have always thought it was a power to the ports issue. I have solved the problem but no the issue Oh and my power block is 180watts. I solve the problem buy using a right hand USB 3.0 Cable extender and using a 4 port Powered USB Hub. the issue of the left two ports remains through the latest Version of the G series notebooks. I have a 2009 manufactured MB on this computer with USB 3.0 with only 2 USB 3.0 ports I have no issues with these two port since installing windows 8.1 I also use Hub with these ports. Sounds like your having some really bad luck with the computers your purchasing
 

My Computer

System One

  • OS
    Windows 8.1 Pro MC
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus G75VW / Z97 Pro
    CPU
    Intel Core i7-3610QM / I7-4790K
    Motherboard
    Z97 Pro
    Memory
    16 GB Hyundai HTM315156CFR8C-PB PC3-12800
    Graphics Card(s)
    nVIDIA GeForce GTX 670M (GF114M)
    Sound Card
    VIA 6.0.10.1600
    Screen Resolution
    1080
    Hard Drives
    Samsung 850 Pro 256, Samsung 850 Pro 1TB
    Internet Speed
    30 down 3 up
    Browser
    Explorer 11
    Antivirus
    NIS and Malwarebytes

RowanX

New Member
Posts
20
#9
Thanks for your input guys.

I read reviews for my ASUS laptop, and watched Youtube reviews for the Brix before buying... none mentioned USB3.0 problems. I'm tempted to send this Brix back for a refund now, apart from the fact that I can't be without a PC for the next few weeks due to some important work I'm doing (well, important to me).

I'd like to buy a PC for which all of the advertised features actually work, lol, I know I'm asking a bit much. Maybe the Intel NUC would be better than this Brix then, for a small form factor PC. I was put off the NUC due to a fan though, Brix is dead silent which is great, acoustically speaking.
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS
    CPU
    Core i7
    Memory
    4GB

Clintlgm

Active Member
Pro User
Lacombe, Louisiana

Posts
894
#10
Thanks for your input guys.

I read reviews for my ASUS laptop, and watched Youtube reviews for the Brix before buying... none mentioned USB3.0 problems. I'm tempted to send this Brix back for a refund now, apart from the fact that I can't be without a PC for the next few weeks due to some important work I'm doing (well, important to me).

I'd like to buy a PC for which all of the advertised features actually work, lol, I know I'm asking a bit much. Maybe the Intel NUC would be better than this Brix then, for a small form factor PC. I was put off the NUC due to a fan though, Brix is dead silent which is great, acoustically speaking.
Sorry I can't speak to other models but its pretty common with the Gaming models but only on the left side ports the right side ports don't seem to be effected. You might want to look back in forum to 2012 most of these issues were worked out back then with Win 7 and Intel drivers. Since Window 8 I haven't seen that many issues the native windows usb 3.0 driver seems to work pretty well for most of us.

Search Results for Query: USB 3.0 issues | NotebookReview[node]=1087 This is a search result in Asus Gaming computers I don't know about other models but I'l bet that a search on the issue any brand will present the issues other have had and how they fixed it or worked around it. The issue is really about your computer rather than windows 8
 

My Computer

System One

  • OS
    Windows 8.1 Pro MC
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus G75VW / Z97 Pro
    CPU
    Intel Core i7-3610QM / I7-4790K
    Motherboard
    Z97 Pro
    Memory
    16 GB Hyundai HTM315156CFR8C-PB PC3-12800
    Graphics Card(s)
    nVIDIA GeForce GTX 670M (GF114M)
    Sound Card
    VIA 6.0.10.1600
    Screen Resolution
    1080
    Hard Drives
    Samsung 850 Pro 256, Samsung 850 Pro 1TB
    Internet Speed
    30 down 3 up
    Browser
    Explorer 11
    Antivirus
    NIS and Malwarebytes

sygnus21

Member
VIP Member
Power User
USA

Posts
670
#11
Three things o consider...

1 - Are you using an actual USB 3.0 cable
2 - Sometimes too long a cable can cause issues - especially if it's required to provide power.
3 - Perhaps switching cables can help
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom built by me
    CPU
    Haswell i7-4770K
    Motherboard
    Gigabyte G1 Sniper 5 (BIOS F9)
    Memory
    Corsair Dominator Platinum 32 gig (1866MHz)
    Graphics Card(s)
    Sapphire R9-280 Vapor X
    Sound Card
    Soundblaster ZXR
    Monitor(s) Displays
    NEC PA242W - 24 inch
    Screen Resolution
    1920 x 1200
    Hard Drives
    Samsung 512gig 850 Pro SSD (OS), Samsung 256gig 840 Pro SSD (photo editing), Western Digital Caviar Black 2TB HD
    PSU
    EVGA Supernova 1000 G2
    Case
    Cooler Master HAF X
    Cooling
    Corsair H100i Closed Loop Cooler
    Keyboard
    Logitech Wireless Wave
    Mouse
    Logitech Performance MX
    Internet Speed
    High Speed
    Browser
    IE11
    Antivirus
    Norton Security
    Other Info
    RAM Speed: 1866MHZ @ 9-10-10-27-2T, 1.5v

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#12
Yes that's what I'm using. You're saying it might be by design - that would be terrible design, surely. I mean, if the system can't power/operate all of its USB ports adequately, why have them? Why give the end user an experience where basic functions randomly bomb out with no explanation? Questions for Gigabyte perhaps. All I have plugged into USB is a mouse and keyboard (there is no PS2 sockets), and now I'm adding a USB flash drive to copy some files over - this is a pretty typical setup surely!

But as I say, I had similar problems with my last machine (a laptop). So I just wonder if whoever is responsible for setting PC (ATX?) standards has made some kind of dire mistake?? Surely not but this is my ongoing, frustrating experience with USB 3.0.
some builder add features just to make the item more appealing to some people ,it may not be by designe ,but it just might bethe only way it will work .
my computer has a 550W psu as a lot do ,your has 30Wpsu ,a very important feature in a power supply is Wattage

also not to criticize you device ,but I will say that at under 175.00$ you got what you paid for ,its not much more that a TV media box ,and the usb 3 plug was like for connection a usb3 thumdrive with video and picture and stuff to view onto a monitor or TV ,just my opinion
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

RowanX

New Member
Posts
20
#13
Three things o consider...

1 - Are you using an actual USB 3.0 cable
2 - Sometimes too long a cable can cause issues - especially if it's required to provide power.
3 - Perhaps switching cables can help
As per my original post, I am using a USB flash drive, i.e. there is no cable. I'm also trying a USB hard drive - yes it has a USB 3 cable, a very short one that came with the product.

some builder add features just to make the item more appealing to some people ,it may not be by designe ,but it just might bethe only way it will work .
my computer has a 550W psu as a lot do ,your has 30Wpsu ,a very important feature in a power supply is Wattage

also not to criticize you device ,but I will say that at under 175.00$ you got what you paid for ,its not much more that a TV media box ,and the usb 3 plug was like for connection a usb3 thumdrive with video and picture and stuff to view onto a monitor or TV ,just my opinion
I know the Brix is a cheap product, but still I would expect it to work out-of-the-box. A cheap PC should just be less powerful (the CPU/graphics that is), not defective, surely. My ASUS laptop was not a cheap one, it was about 8x the cost of the Brix if I remember correctly - quite premium at the time with its bluray drive, USB3 port etc. A pricey laptop and still USB3.0 didn't work properly.
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS
    CPU
    Core i7
    Memory
    4GB

DustSailor

New Member
Pro User
#14
Not sure if this has been said, but ensure you have the latest drivers from Gigabyte/ASUS (whichever you have) for windows 8.1. I wonder if they hid some drivers in their utilities programs, as I've heard it said that this has happened before. If I were you, I wouldn't trust any driver updates through windows, as I've experienced them getting it wrong. Also update the BIOS, as that may be very important to your problem.

If you need help, just ask!
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes

RowanX

New Member
Posts
20
#15
Not sure if this has been said, but ensure you have the latest drivers from Gigabyte/ASUS (whichever you have) for windows 8.1. I wonder if they hid some drivers in their utilities programs, as I've heard it said that this has happened before. If I were you, I wouldn't trust any driver updates through windows, as I've experienced them getting it wrong. Also update the BIOS, as that may be very important to your problem.
I am using latest BIOS and latest drivers (from Gigabyte directly), thanks.

On my old laptop WindowsUpdate was already trying to push an update for my WiFi card which would kill it.. I am weary of that sort of thing already.

Although more of a workaround than a solution.. I do wonder if wired keyboard and wired mouse would draw less power than the wireless ones I'm using now? That might give USB3 port and the WiFi less chance of dropping out (?), if this is in fact power issue.
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS
    CPU
    Core i7
    Memory
    4GB

DustSailor

New Member
Pro User
#16
wireless and wired keyboards/mice draw very little power. It might be a short somewhere, but I don't know honestly because I haven't ever encountered such a problem. You should contact Gigabyte probably, as they might know of any board problems or fixes. Don't think there is anything we can do on this end, but I could be very wrong here. Best of luck though!
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#17
If a design problem, I doubt they will admit it. Would basically require a recall of all systems.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#18

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#19

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#20
I've looked at these little boxes before. They are pretty cool but I wouldn't expect them to perform like a basic desktop or even a basic laptop. Could be wrong, have been before. :)
I post that link so we all knew what device the op was having usb3 issues with ,it only has a 30w psu, that maybe all it needs to run multiple usb devices ,plus everything else ,I guess ,I watched one youtube video and the guy gave it a good rating ,he didn't mention the usb3 though
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14