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USB ports stopped working.


Syncopator

Member
Member
U.K.

Posts
99
#1
On my Hewlett-Packard 110-412na machine running Windows 8.1, the USB ports stopped working a couple of times recently

Since USB is the only interface between keyboard and rodent, and I waited 20 minutes or so, I had to switch the machine off and back on again.

I looked in Device Manager where everything looked ok (no yellow flags). The properties of all the devices stated that they are all working properly.

On the second occasion I was writing in Notebook, which doesn't have automatic saving, and lost a lot of work.

What might have been the cause of the USB shutting down?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 110-412na

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#2
Bad or missing driver. You can use Speccy from piriform.com to see what it shows.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

Syncopator

Member
Member
U.K.

Posts
99
#3
Bad or missing driver.
Despite the following:

I looked in Device Manager where everything looked ok (no yellow flags). The properties of all the devices stated that they are all working properly.
, I also told the system to update drivers for each of the USB items. No newer drivers are available.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 110-412na

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