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Windows 8 Forums
Drivers & Hardware
USB Ports stopped working on Dell Laptop
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<blockquote data-quote="Slavic" data-source="post: 563002" data-attributes="member: 95974"><p>Oh, sorry that I haven't explained my suggestions clear enough. Yes, Event Viewer may help to determine the problems with OS because it writes all the errors, warnings and some internal information messages. Control Panel > Administrative Tools > Event Viewer, or alternatively right-click on the Computer icon on the desktop (This PC), Manage, Event Viewer.</p><p>Most important sections are Critical, Error, Warning, but Information is optional. Normally OS should not have first to events every session, only randomly or occasionally, like a problem with network or external drive. You can open every list, like Error, and double-click on each event to see what has happened. Then you can read a code and more detailed description (not always available, but in many cases). In your case, try to find the events related to USB ports, problems with external drive, application hangs etc.</p><p></p><p>Now about the source of problem. Please try to remember what happened to PC when it began to have systematic problems with external drives. Like a sudden lost of power or lack of battery charge, or the last Windows update, or a new installed program, or a mechanical failure... Look at the System Restore journal: Control Panel > System > System protection > System Restore > Show more restore points. Don't do anything past this point, only look at the dates where the points have been created. Maybe one of them was created before the failure.</p><p></p><p>Look at the Device Manager: Control Panel > Device Manager. If some devices have a mark like a yellow triangle with exclamation sign, OS has a problem with this device. In your case, pay attention to USB drive-related devices, like USB controllers, Disk drives, Storage controllers, Portable devices. If you don't see any warning sign, then drivers work well, at least from OS point.</p></blockquote><p></p>
[QUOTE="Slavic, post: 563002, member: 95974"] Oh, sorry that I haven't explained my suggestions clear enough. Yes, Event Viewer may help to determine the problems with OS because it writes all the errors, warnings and some internal information messages. Control Panel > Administrative Tools > Event Viewer, or alternatively right-click on the Computer icon on the desktop (This PC), Manage, Event Viewer. Most important sections are Critical, Error, Warning, but Information is optional. Normally OS should not have first to events every session, only randomly or occasionally, like a problem with network or external drive. You can open every list, like Error, and double-click on each event to see what has happened. Then you can read a code and more detailed description (not always available, but in many cases). In your case, try to find the events related to USB ports, problems with external drive, application hangs etc. Now about the source of problem. Please try to remember what happened to PC when it began to have systematic problems with external drives. Like a sudden lost of power or lack of battery charge, or the last Windows update, or a new installed program, or a mechanical failure... Look at the System Restore journal: Control Panel > System > System protection > System Restore > Show more restore points. Don't do anything past this point, only look at the dates where the points have been created. Maybe one of them was created before the failure. Look at the Device Manager: Control Panel > Device Manager. If some devices have a mark like a yellow triangle with exclamation sign, OS has a problem with this device. In your case, pay attention to USB drive-related devices, like USB controllers, Disk drives, Storage controllers, Portable devices. If you don't see any warning sign, then drivers work well, at least from OS point. [/QUOTE]
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USB Ports stopped working on Dell Laptop
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