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USB 3.0 ports not working


desmond13

Member
Member
Posts
28
#1
Hi there...

So, my USB 3.0 ports are not working with my USB 3.0 ext-HDD. It's an ADATA Nobility NH13
I don't have any other USB 3.0 equipment to test, but the ext-HDD works perfectly on my laptop and on my TV as well, so it's definitely not the HDDs fault.

When I plug in USB 2 devices, they work perfectly and at maximum speeds. Even the HDD does work when connected with a USB 2.0 cable instead of it's own 3.0 cable.

This behaviour is present on front as well as the rear ports.

In the Device Manager there IS a USB3.0 driver:

Intel(r) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Universal Serial Bus controllers
Generic USB xHCI Host Controller
PCI but 0, device 20, function 0
This device is working properly

Hardware IDs:
PCI\VEN_8086&DEV_8C31&SUBSYS_50071458&REV_04
PCI\VEN_8086&DEV_8C31&SUBSYS_50071458
PCI\VEN_8086&DEV_8C31&CC_0C0330
PCI\VEN_8086&DEV_8C31&CC_0C03

P.S. The specs are all up to date, so feel free to check them out.
P.P.S. In case you are that lazy, I am running Windows 8 Enterprise x64, and Gigabyte GA-Z87-HD3 motherboard

I am grateful for every answer
Thank you.
 

My Computer

System One

  • OS
    Windows 8 Enterprise x64
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4770
    Motherboard
    Gigabyte GA-Z78-HD3
    Memory
    16GB (4x4GB) Kingston HyperX Beast Series XMP 1600MHz
    Graphics Card(s)
    Gigabyte GV-N770OC-2GD (GTX770)
    Sound Card
    Realtek HD audio
    Monitor(s) Displays
    LG D2343
    Screen Resolution
    1920x1080p
    Hard Drives
    3.5'' 1TB WD Caviar Black WD1003FBXY 7200rpm 64MB
    PSU
    Seasonic S12II Bronze 620W
    Case
    Thermaltake Urban S21
    Cooling
    Cooler Master Hyper T4, 2x Thermaltake Case Coolers
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    20 Mbps
    Browser
    Google Chome (x64)
    Other Info
    LG BH16NS40

MilesAhead

Eclectician
VIP Member
Pro User
Posts
2,130
#2
Can you try another cable? That may be all it is.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad

desmond13

Member
Member
Posts
28
#3
Can you try another cable? That may be all it is.
As I already pointed out, the cable and HDD do work perfectly with other devices, such as my Laptop and TV...
 

My Computer

System One

  • OS
    Windows 8 Enterprise x64
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4770
    Motherboard
    Gigabyte GA-Z78-HD3
    Memory
    16GB (4x4GB) Kingston HyperX Beast Series XMP 1600MHz
    Graphics Card(s)
    Gigabyte GV-N770OC-2GD (GTX770)
    Sound Card
    Realtek HD audio
    Monitor(s) Displays
    LG D2343
    Screen Resolution
    1920x1080p
    Hard Drives
    3.5'' 1TB WD Caviar Black WD1003FBXY 7200rpm 64MB
    PSU
    Seasonic S12II Bronze 620W
    Case
    Thermaltake Urban S21
    Cooling
    Cooler Master Hyper T4, 2x Thermaltake Case Coolers
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    20 Mbps
    Browser
    Google Chome (x64)
    Other Info
    LG BH16NS40

MilesAhead

Eclectician
VIP Member
Pro User
Posts
2,130
#4
Can you try another cable? That may be all it is.
As I already pointed out, the cable and HDD do work perfectly with other devices, such as my Laptop and TV...
You didn't say if it was plugged into USB 3.0 or 2.0 on these devices. If 2.0 then it's not using the line that could be bad.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad

desmond13

Member
Member
Posts
28
#5

My Computer

System One

  • OS
    Windows 8 Enterprise x64
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4770
    Motherboard
    Gigabyte GA-Z78-HD3
    Memory
    16GB (4x4GB) Kingston HyperX Beast Series XMP 1600MHz
    Graphics Card(s)
    Gigabyte GV-N770OC-2GD (GTX770)
    Sound Card
    Realtek HD audio
    Monitor(s) Displays
    LG D2343
    Screen Resolution
    1920x1080p
    Hard Drives
    3.5'' 1TB WD Caviar Black WD1003FBXY 7200rpm 64MB
    PSU
    Seasonic S12II Bronze 620W
    Case
    Thermaltake Urban S21
    Cooling
    Cooler Master Hyper T4, 2x Thermaltake Case Coolers
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    20 Mbps
    Browser
    Google Chome (x64)
    Other Info
    LG BH16NS40

topgundcp

Well-Known Member
VIP Member
Guru
San Jose - California

Posts
2,847
#6
By any chance did you install the Intel Chipset Drivers ?
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

desmond13

Member
Member
Posts
28
#7

My Computer

System One

  • OS
    Windows 8 Enterprise x64
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4770
    Motherboard
    Gigabyte GA-Z78-HD3
    Memory
    16GB (4x4GB) Kingston HyperX Beast Series XMP 1600MHz
    Graphics Card(s)
    Gigabyte GV-N770OC-2GD (GTX770)
    Sound Card
    Realtek HD audio
    Monitor(s) Displays
    LG D2343
    Screen Resolution
    1920x1080p
    Hard Drives
    3.5'' 1TB WD Caviar Black WD1003FBXY 7200rpm 64MB
    PSU
    Seasonic S12II Bronze 620W
    Case
    Thermaltake Urban S21
    Cooling
    Cooler Master Hyper T4, 2x Thermaltake Case Coolers
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    20 Mbps
    Browser
    Google Chome (x64)
    Other Info
    LG BH16NS40

topgundcp

Well-Known Member
VIP Member
Guru
San Jose - California

Posts
2,847
#8
Please double check because what I saw in your post it uses a Generic USB xHCI Host Controller.
Open the registry and look under: HKEY_LOCAL_MACHINE\SOFTWARE\Intel\InfInst
The latest version is: 10.0.13
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

desmond13

Member
Member
Posts
28
#9
Please double check because what I saw in your post it uses a Generic USB xHCI Host Controller.
Open the registry and look under: HKEY_LOCAL_MACHINE\SOFTWARE\Intel\InfInst
The latest version is: 10.0.13
It says that the installed version is 9.4.0.1027
 

My Computer

System One

  • OS
    Windows 8 Enterprise x64
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4770
    Motherboard
    Gigabyte GA-Z78-HD3
    Memory
    16GB (4x4GB) Kingston HyperX Beast Series XMP 1600MHz
    Graphics Card(s)
    Gigabyte GV-N770OC-2GD (GTX770)
    Sound Card
    Realtek HD audio
    Monitor(s) Displays
    LG D2343
    Screen Resolution
    1920x1080p
    Hard Drives
    3.5'' 1TB WD Caviar Black WD1003FBXY 7200rpm 64MB
    PSU
    Seasonic S12II Bronze 620W
    Case
    Thermaltake Urban S21
    Cooling
    Cooler Master Hyper T4, 2x Thermaltake Case Coolers
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    20 Mbps
    Browser
    Google Chome (x64)
    Other Info
    LG BH16NS40

topgundcp

Well-Known Member
VIP Member
Guru
San Jose - California

Posts
2,847
#10

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

desmond13

Member
Member
Posts
28
#11

My Computer

System One

  • OS
    Windows 8 Enterprise x64
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4770
    Motherboard
    Gigabyte GA-Z78-HD3
    Memory
    16GB (4x4GB) Kingston HyperX Beast Series XMP 1600MHz
    Graphics Card(s)
    Gigabyte GV-N770OC-2GD (GTX770)
    Sound Card
    Realtek HD audio
    Monitor(s) Displays
    LG D2343
    Screen Resolution
    1920x1080p
    Hard Drives
    3.5'' 1TB WD Caviar Black WD1003FBXY 7200rpm 64MB
    PSU
    Seasonic S12II Bronze 620W
    Case
    Thermaltake Urban S21
    Cooling
    Cooler Master Hyper T4, 2x Thermaltake Case Coolers
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    20 Mbps
    Browser
    Google Chome (x64)
    Other Info
    LG BH16NS40