Solved Upgraded from 7 to 8.1 now cannot activate 8.1

druids57

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Joined
Feb 23, 2016
Messages
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Location
Gosport, UK
I had a major problem with my Toshiba laptop due to a virus and had to wipe the hard-drive and clean install it. It originally had Windows 7 Professional OEM:COA installed as this is what it came with. As I had a clean hard-drive I decided to put windows 8.1 as I already had the disk. I installed 8.1 and used the key it came with. No problems with installing or using but will not activate. I have checked with showkeyplus and it has told me Windows 7 OEM marker present in firmware. I still have the windows 7 key which is still on the sticker on the bottom, tried using this but also to no avail. Any ideas what I can do.
steve
 

My Computer

System One

  • OS
    8.1
    Name
    Steve Morris
    Computer type
    Laptop
    Memory
    500 GB
    Graphics Card(s)
    Intel(R) HD Graphics 3000
    Hard Drives
    TOSHIBA MK5061GSYN [Hard drive] (500.11 GB)
    Occupation
    Geneologist
    Antivirus
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Clintlgm

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You'll have to use the telephone option to activate
 

My Computer

System One

  • OS
    Windows 8.1 Pro MC
    Name
    Clinton J Wright
    Computer type
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    System Manufacturer/Model
    Asus G75VW / Z97 Pro
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    Intel Core i7-3610QM / I7-4790K
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    Z97 Pro
    Memory
    16 GB Hyundai HTM315156CFR8C-PB PC3-12800
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    Sound Card
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Ztruker

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In Windows 7, you could enter SLUI 4.EXE to get the phone activation window. I think that still works in 8.1.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
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    HP h2207
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    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
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    Wired USB
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Superfly

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  • OS
    PC-DOS v1.0
    Name
    Craig
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
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    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
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    What's that?
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druids57

New Member
Joined
Feb 23, 2016
Messages
2
Location
Gosport, UK
Thanks for the help and advice. Eventually after no success with telephone activation, phoned Microsoft. They took remote control of laptop and sorted the problem and activated windows. Apparently the virus had managed to mess up the recovery partitions as well. So for once Microsoft came good.
 

My Computer

System One

  • OS
    8.1
    Name
    Steve Morris
    Computer type
    Laptop
    Memory
    500 GB
    Graphics Card(s)
    Intel(R) HD Graphics 3000
    Hard Drives
    TOSHIBA MK5061GSYN [Hard drive] (500.11 GB)
    Occupation
    Geneologist
    Antivirus
    AVG
    Country Flag
    UK

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