• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Update to 8.1 just keeps downloading for hours - and dies.


zoega

New Member
Posts
3
#1
I'm on W8 and want to update to 8.1 but I have tried three times with the same result.

In the store I start the download and it seems to start correctly (just like on two other laptops that I have updated successfully within the last week). However, nothing else happens. The screen says downloading and the thermometer crawls from left to right for a while, indicating that it is, in fact, doing something (I am on a 40/40 line).

After about 30 minutes or so the thermometer start from the left margin Again. No explanation as to why. Same story Again. It sometimes takes 15 minutes before it seems to start allover again, and sometimes considerably more, but the end result is the same: After hours on end it seems to die and nothing happens. The job list indicates that nothing is running.

And Windows 8 does not seem to be influenced by all this. It looks and feels the same.

Can anyone point me to a possible explanation?

zoega
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite Pro
    CPU
    Intel i5
    Memory
    4GB
    Graphics Card(s)
    Radeon Graphics AMD
    Browser
    IE
    Antivirus
    Norton 360

Joan Archer

Gadget Mad Granny.
VIP Member
Power User
#3
I'll leave this to the experts but Jeff I believe he wants to go from 8 to 8.1, of course then he will have to do the 8.1 Update.

I'm sure you wont have to wait long for someone to help you zoega and Welcome to the Forum. :)
 

My Computer

System One

  • OS
    Windows 7 Ultimate SP1 32 bit/ Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Zoostorm/ Asus K55A Notebook
    CPU
    Intel Core 2 Duo E4600 @ 2400 MHz
    Motherboard
    Foxconn 45CMX/45GMX/45CMX-K
    Memory
    2048 MB (2 x 1024 DDR2-SDRAM)/8GB DDR3
    Graphics Card(s)
    Intel Corp 82945G Integrated Graphics Controller
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Hanns.G HH221 22" Widescreen
    Screen Resolution
    1920 x 1080
    Hard Drives
    ExcelStor (250GB)
    Keyboard
    Microsoft Natural Ergonomic Keyboard 4000 (UK)
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    Just under 4MB download it's ADSL.
    Other Info
    Epson Stylus SX415 All-in-one Printer,
    Seagate Expansion 500GB External Desktop Drive

Jeff E

New Member
Posts
7
#4
Perhaps one of the problems he is having is the fact that updating from Windows 8 to Windows 8.1 now includes the troublesome Windows 8.1 update KB2919355 which is why I mentioned the problems people are having.

Prior to this recent "update" one would update to Windows 8.1 from the Store and then the Windows 8.1 Update was offered. Now everything is included in one update.
 

My Computer

System One

  • OS
    Windows 8.1

zoega

New Member
Posts
3
#5
I'll leave this to the experts but Jeff I believe he wants to go from 8 to 8.1, of course then he will have to do the 8.1 Update.

I'm sure you wont have to wait long for someone to help you zoega and Welcome to the Forum. :)
Yes, I am handling three laptops - my own, my wife's and my neighbour's. After moving the other two to 8.1 I just want my own to be in sync. However, I guess I can live with 8 for a while until somebody comes up with a solution.

I dont know how which updates I am dealing with. It just says "11 updates" in he upper right corner.

How can I find out which error codes I end up with? As mentioned above it just dies and tells me nothing. Is the error listed somewhere that I can find it?

Thanks for the welcome, Joan :)

zoega
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite Pro
    CPU
    Intel i5
    Memory
    4GB
    Graphics Card(s)
    Radeon Graphics AMD
    Browser
    IE
    Antivirus
    Norton 360

Jeff E

New Member
Posts
7
#6
There are literally thousands of posts about the problem with this update on the MS Community Forum. Unfortunately there does not appear to be one solution which works for everyone You can wade through the myriad "fixes", solutions, workarounds and suggestions posted there or wait until MS finds a fix. Recently the moderators of that forum have been urging people to open a support case as it appears MS still doesn't know what the problem is.
 

My Computer

System One

  • OS
    Windows 8.1

zoega

New Member
Posts
3
#7
Makes you Wonder, doesn't it?

zoega
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite Pro
    CPU
    Intel i5
    Memory
    4GB
    Graphics Card(s)
    Radeon Graphics AMD
    Browser
    IE
    Antivirus
    Norton 360