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Solved Update KB2919355 finally successful after multiple fails


barnacle

New Member
Posts
3
#1
Hi all, thought I would share my experience with the dreaded KB2919355 update that seems (from trawling the internet for solutions over the last several days) to be a pretty common problem that people are experiencing.

My 32-bit laptop attempted to install the update several times since 18/04/14 but failed each time. The error codes were almost as numerous as the clumps of hair I pulled out in exasperation. (In fact, the codes I received, in more or less random order, were as follows: 80246007, 80070005, 800F0902, 80073712, 80080008.)

I then tried various combinations of the following in the command line, running as an admin:

sfc /scannow
dism /online /cleanup-image /restoreHealth
dism /online /cleanup-image /startcomponentcleanup

(And I guess it's best to do them in that order, although the mods might be able to clarify if that's not the case.)

The first command returned the following message:

Windows Resource Protection found corrupt files but was unable to fix some of them.
The second returned something similar. A check of the CBS and DISM log files showed that some system files were corrupted. The pertinent part of the DISM log file is below:

(p) CSI Payload Corrupt x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.3.9600.17031_none_a661cc9192f62cce\boxed-correct.avi
(p) CSI Payload Corrupt x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.3.9600.17031_none_a661cc9192f62cce\boxed-delete.avi
(p) CSI Payload Corrupt x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.3.9600.17031_none_a661cc9192f62cce\delete.avi
(p) CSI Payload Corrupt x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.3.9600.17031_none_a661cc9192f62cce\correct.avi
(p) CSI Payload Corrupt x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.3.9600.17031_none_a661cc9192f62cce\boxed-split.avi
(p) CSI Payload Corrupt x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.3.9600.17031_none_a661cc9192f62cce\split.avi
(p) CSI Payload Corrupt x86_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_39721ee11d5bae43\I386\CNBJ2530.DPB

Summary:
Operation: Detect only
Operation result: 0x0
Last Successful Step: CSI store detection completes.
Total Detected Corruption: 7
CBS Manifest Corruption: 0
CBS Metadata Corruption: 0
CSI Manifest Corruption: 0
CSI Metadata Corruption: 0
CSI Payload Corruption: 7
Total Repaired Corruption: 0
CBS Manifest Repaired: 0
CSI Manifest Repaired: 0
CSI Payload Repaired: 0
CSI Store Metadata refreshed: True
The CBS log file (which I seem to have lost) found four corruptions in the CNBJ2530.DPB file. That led me to think that corrupt system files were to blame, and I was about to give up and just wait for Microsoft to send an update-update (rather than re-install Windows, as that would have been a massive pain in the bum).

But then I tried something towards the bottom of the page in this link, and it bloody worked! To be specific, I did the following sequence (which I have adapted a bit, and modified to be applicable to x86-based systems, as the sequence in the link above is for x64 systems).


  1. Download offline installers for the six updates in the KB2919355 set: http://www.microsoft.com/en-us/download/details.aspx?id=42327
  2. Installed the five updates other than KB2919355 itself (i.e. KB2959977, KB2938439, KB2937592, KB2934018 and KB2932046, in that order)
  3. Restart computer (possibly more than once, I can't quite remember)
  4. Fix Windows Update: How do I reset Windows Update components?
  5. Scan Windows system components: sfc /scannow
  6. Remove KB2919355 package:
    dism /online /remove-package /packagename:package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
  7. Clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase
  8. Restart computer
  9. Run offline installer: Windows8.1-KB2919355-x86.msu
  10. Restart computer (I had to do this at least twice, but check Windows Update each time until the update is listed as "successful")

I have no idea WHY this particular method worked, as I don't know what caused the initial inability to install the update, so I can't be sure WHICH PART of the sequence of operations broke the logjam. However, I suspect steps 4 and 5 may well be unnecessary and that steps 6 and 7 are the crucial ones. Is there any consensus on that? That is something for the Microsoft Most Trusted Apothecaries to divine from whatever the digital equivalent of tea leaves are...

I should also note that a disk check revealed there were no bad sectors, i.e. using the following in the command line as an admin:

chkdsk /f /r

Lastly, I have Avast, Hitman Pro and Malwarebytes Anti-Malware (all free versions) running and DID NOT disable them at any point. It has been suggested on many threads I have read about this issue that one or more of those programs may have caused the corruptions, but I am not qualified to say either whether (a) they DID cause the corruptions, or (b) the corruptions were to blame for the update not installing.

Hope that is of use to some of you. And thanks to Brink for his/her amazing support on these forums. Although his/her solutions didn't work for me in this case, several of his/her tutorials were really interesting and enlightening!
 

My Computer

System One

  • OS
    Windows 8.1 Update 1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell
    CPU
    Core Duo 2
    Memory
    4 GB

barnacle

New Member
Posts
3
#2
Quick update: "sfc /scannow" and "dism /online /cleanup-image /restoreHealth" are now showing no errors or corrupt files at all. This is very good news!
 

My Computer

System One

  • OS
    Windows 8.1 Update 1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell
    CPU
    Core Duo 2
    Memory
    4 GB

Hamrag8

New Member
Posts
13
#3
@barnacle. Many many many thanks for your post. I have been struggling for the last couple of weeks trying to install KB2919355 .
x64. finally after 24 !! failed attempts, I got round to trying your suggestion, and guess what ? IT WORKED first time. I am a happy chappie again.
 

My Computer

System One

  • OS
    WIN 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core2 6700
    Motherboard
    MSN
    Memory
    4 Gb
    Graphics Card(s)
    NVidia

barnacle

New Member
Posts
3
#4
@barnacle. Many many many thanks for your post. I have been struggling for the last couple of weeks trying to install KB2919355 .
x64. finally after 24 !! failed attempts, I got round to trying your suggestion, and guess what ? IT WORKED first time. I am a happy chappie again.
Cool! Glad to hear it. Yeah, it's a real pain in the arse. I think my laptop attempted the update about the same number of times.

To clarify, for x64-based users, the procedure would be:


  1. Download offline installers for the six updates in the KB2919355 set: Download Windows 8.1 Update for x64-based Systems (KB2919355) from Official Microsoft Download Center
  2. Installed the five updates other than KB2919355 itself (i.e. KB2959977, KB2938439, KB2937592, KB2934018 and KB2932046, in that order)
  3. Restart computer (possibly more than once, I can't quite remember)
  4. Fix Windows Update: How do I reset Windows Update components?
  5. Scan Windows system components: sfc /scannow
  6. Remove KB2919355 package:
    dism /online /remove-package /packagename:package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
  7. Clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase
  8. Restart computer
  9. Run offline installer: Windows8.1-KB2919355-x64.msu
  10. Restart computer (I had to do this at least twice, but check Windows Update each time until the update is listed as "successful")

Hopefully useful to some of you. Would be good to know if this method DIDN'T work for people too, and why they think that might be the case...
 

My Computer

System One

  • OS
    Windows 8.1 Update 1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell
    CPU
    Core Duo 2
    Memory
    4 GB

DaDD

New Member
Posts
1
#5
@barnacle. Many many many thanks for your post. I have been struggling for the last couple of weeks trying to install KB2919355 .
x64. finally after 24 !! failed attempts, I got round to trying your suggestion, and guess what ? IT WORKED first time. I am a happy chappie again.
Cool! Glad to hear it. Yeah, it's a real pain in the arse. I think my laptop attempted the update about the same number of times.

To clarify, for x64-based users, the procedure would be:


  1. Download offline installers for the six updates in the KB2919355 set: Download Windows 8.1 Update for x64-based Systems (KB2919355) from Official Microsoft Download Center
  2. Installed the five updates other than KB2919355 itself (i.e. KB2959977, KB2938439, KB2937592, KB2934018 and KB2932046, in that order)
  3. Restart computer (possibly more than once, I can't quite remember)
  4. Fix Windows Update: How do I reset Windows Update components?
  5. Scan Windows system components: sfc /scannow
  6. Remove KB2919355 package:
    dism /online /remove-package /packagename:package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
  7. Clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase
  8. Restart computer
  9. Run offline installer: Windows8.1-KB2919355-x64.msu
  10. Restart computer (I had to do this at least twice, but check Windows Update each time until the update is listed as "successful")

Hopefully useful to some of you. Would be good to know if this method DIDN'T work for people too, and why they think that might be the case...
Didn't work for me. Followed the instructions for x64 Asus laptop and all went well until the offline install of kb2919355. Appears to go through the whole install, bout 15min. and at the end states the following update did not install.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Asus

jaydes44

New Member
Posts
1
#6
Cisco VPN Client was my issue.

Just to add to above solution, since it didn't work for me until I also un-installed the Cisco VPN Client, maybe this can help some others still having issues. I'm somewhat curious if just un-installing the Cisco VPN would have worked by itself, but since the Win8.1 update failed before I knew about it, I also ran the procedure above with the DISM commands, etc.

For me I un-installed Cisco VPN Client (which was supplied by my employer to connect remotely to office), and ran the above procedure, then the Windows Update KB2919355 installed fine. It also worked for at least 5 people that I saw on MS answers site.

NOTE-1: To re-install Cisco VPN Client afterwards, I had to first install some additional updates from Citrix, yes from Citrix oddly. Go here to download and run the Citrix WinFix.exe and DNE update, then try to re-install Cisco VPN Client DNE Support - Deterministic Networks - Citrix

NOTE-2: Running DISM commands failed before and after getting the update to work, but everything seems ok including installing additional updates since I fixed this issue - still a little worrisome though.

Additional Solutions provided by a few people:
-Create a folder if it doesn’t already exist called “System Tools” in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ (seems very odd, but worked for many people)
-Fix Windows Update: How do I reset Windows Update components?
-Disable Internet Explorer 11 from Control Panel - turn Windows features on and off, then apply the Win8.1 update.
-Scan Windows system components: sfc /scannow
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 w/Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom HTPC
    CPU
    Intel i5-4570S 2,90 GHZ
    Motherboard
    GigaByte G1.Sniper M.5
    Memory
    16GB
    Graphics Card(s)
    Intel HD Graphics 4600
    Monitor(s) Displays
    1.) Toshiba Regza TV 40" -- 2) HP 2509 25"
    Screen Resolution
    1920x1080
    Keyboard
    Logitech Wireless K400
    Internet Speed
    25MB
    Antivirus
    MS Security Essentials
Posts
1
#7
Didn't work. Every other step worked, except for installing KB2919355. It installed, then I restarted, and it undid the changes after it reached 99%. I also noticed, once it reaches 30% on the "Working on updates" screen, a weird thing occurs.

image.jpg

This happens once it reaches 30% on the "Working on updates" screen. Then, after a little while, it restarts, and is on 35%, then goes up until it reaches 99%, where it undoes the changes. Anyone else getting this?
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    LENOVO C540
    CPU
    Intel Pentium G2020
    Motherboard
    U3E1
    Memory
    4GB DDR3 RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Intel HD Graphics
    Screen Resolution
    1920x1080 (Native 1080p HD)
    Hard Drives
    1TB HDD (7200RPM)
    Keyboard
    Lenovo
    Mouse
    Lenovo
    Internet Speed
    25Mbps (Down)/5Mbps (Up)
    Browser
    Mozilla Firefox
    Antivirus
    avast! Free Antivirus

serenity44

New Member
Posts
4
#8
Did not work for me.

When doing the DLLs in the repair windows update i got some missing errors.

doing the DSIM removal gave me this error, which it has given me every time:

Error: 0x800f0805

The specified package is not a valid windows package.

and doing this:clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase gave me this:

error: 14098

the component store has been corrupted.

*edit* on 64bit, followed 64bit instructions.
 

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    PC/Desktop
    CPU
    AMD FX-6300
    Motherboard
    GIGABYTE GA-970A-D3
    Memory
    8GB DDR3
    Graphics Card(s)
    AMD Radeon 6850 1GB GDDR5
    Browser
    Firefox/Chrome
    Antivirus
    ESET

Maska666

New Member
Milan

Posts
1
#9
Thank you barnacle, your procedure worked for me!
After several frustrating attempts, reading official and unofficial community forums, I was lucky to reach this post!

Many many thanks!
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64

cosy

New Member
Posts
1
#10
Problem downloading solved after uninstalling Forticlient

My problem downloading KB2919355 was solved after uninstalling my Forticlient VPN!
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell

KeyMs92

Member
Member
Posts
10
#11
@barnacle. Many many many thanks for your post. I have been struggling for the last couple of weeks trying to install KB2919355 .
x64. finally after 24 !! failed attempts, I got round to trying your suggestion, and guess what ? IT WORKED first time. I am a happy chappie again.
Cool! Glad to hear it. Yeah, it's a real pain in the arse. I think my laptop attempted the update about the same number of times.

To clarify, for x64-based users, the procedure would be:


  1. Download offline installers for the six updates in the KB2919355 set: Download Windows 8.1 Update for x64-based Systems (KB2919355) from Official Microsoft Download Center
  2. Installed the five updates other than KB2919355 itself (i.e. KB2959977, KB2938439, KB2937592, KB2934018 and KB2932046, in that order)
  3. Restart computer (possibly more than once, I can't quite remember)
  4. Fix Windows Update: How do I reset Windows Update components?
  5. Scan Windows system components: sfc /scannow
  6. Remove KB2919355 package:
    dism /online /remove-package /packagename:package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
  7. Clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase
  8. Restart computer
  9. Run offline installer: Windows8.1-KB2919355-x64.msu
  10. Restart computer (I had to do this at least twice, but check Windows Update each time until the update is listed as "successful")

Hopefully useful to some of you. Would be good to know if this method DIDN'T work for people too, and why they think that might be the case...
Thank you so much barnacle. I was losing all hope after trying so many different solutions unsuccessfully. You saved my day. :)
 

My Computer

System One

  • OS
    Windows 8

johnfowles

New Member
Posts
2
#12
kb2984006_update.jpg QUOTE=HelpNeeded919;377536]Didn't work. Every other step worked, except for installing KB2919355. It installed, then I restarted, and it undid the changes after it reached 99%. I also noticed, once it reaches 30% on the "Working on updates" screen, a weird thing occurs.

View attachment 42661

This happens once it reaches 30% on the "Working on updates" screen. Then, after a little while, it restarts, and is on 35%, then goes up until it reaches 99%, where it undoes the changes. Anyone else getting this?[/QUOTE]

For a long time now whenever I do a manual update as opposed to the allegedly automatic variety (which I never know when it takes place I just checked and found that the update KB2984006 had failed but nobody told me ) I googled "windows 8.1 30% 35%" and found this thread, I googled thus after I had manually succeeded in that update because as usual I had found that invariably when updating the countup halts a 30% "do not turn off your machine) then after a longish pause it goes into restarting and soon resumes the countup at 35% (do not turn off your machine under an unspoken threat of beheading presumably!!)

Another animally I have a 64 bit notebook and the update check clearly indicated that I needed KB2984006
but after I had lost patience with the automatic download I manually downloaded the file from Microsoft and I was then curtly told that this update did not apply to my machine
despite the earlier apparent failure

repeating the check revealed that it had verily deigned to install
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    dell inspiron 3521
    Browser
    Internet Exploder
    Antivirus
    AVG
Posts
7
#13
@barnacle. Many many many thanks for your post. I have been struggling for the last couple of weeks trying to install KB2919355 .
x64. finally after 24 !! failed attempts, I got round to trying your suggestion, and guess what ? IT WORKED first time. I am a happy chappie again.
Cool! Glad to hear it. Yeah, it's a real pain in the arse. I think my laptop attempted the update about the same number of times.

To clarify, for x64-based users, the procedure would be:


  1. Download offline installers for the six updates in the KB2919355 set: Download Windows 8.1 Update for x64-based Systems (KB2919355) from Official Microsoft Download Center
  2. Installed the five updates other than KB2919355 itself (i.e. KB2959977, KB2938439, KB2937592, KB2934018 and KB2932046, in that order)
  3. Restart computer (possibly more than once, I can't quite remember)
  4. Fix Windows Update: How do I reset Windows Update components?
  5. Scan Windows system components: sfc /scannow
  6. Remove KB2919355 package:
    dism /online /remove-package /packagename:package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
  7. Clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase
  8. Restart computer
  9. Run offline installer: Windows8.1-KB2919355-x64.msu
  10. Restart computer (I had to do this at least twice, but check Windows Update each time until the update is listed as "successful")

Hopefully useful to some of you. Would be good to know if this method DIDN'T work for people too, and why they think that might be the case...

This did not work for me. the update history and update shown successfully, but the updates were not applied.

Thank You
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell
    Memory
    16 GB

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