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Update failure - KB3001652


arachnaut

New Member
Power User
Sunnyvale, CA USA

Posts
282
#1
Twice I tried to run this update and it ran forever (well, many minutes).
I found it may be downloaded from the download center under "Visual Studio 2010 Tools for Office Runtime".

When that runs I see the following error. What system policy might that be?

OS Version = 6.2.9200, Platform 2
OS Description = Future OS - x64

CommandLine = "J:\Downloads\vstor_redist\Setup.exe"
TimeZone = Pacific Standard Time
Initial LCID = 1033


Using Simultaneous Download and Install mechanism


Operation: Installing

Package Name = Microsoft Visual Studio Tools for Office Runtime 2010 Setup
Package Version = 10.0.50903

User Experience Data Collection Policy: UserControlled




Number of applicable items: 6




Final Result: Installation failed with error code: (0x80070659), "This installation is forbidden by system policy. Contact your system administrator. " (Elapsed time: 0 00:00:16).


 

My Computer

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    Windows 8.1 Pro with Media Center (64-bit)
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    Custom-build
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    Intel Core i7-2600K @ 4.3 GHz
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    ASUS P8P67 PRO Rev 3.0
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    2 of Seagate Barracuda XT ST32000641AS (2TB ea.);
    1 of Seagate Barracuda Green ST2000DL003 (2TB);
    1 of Hitachi Deskstar HDS722020ALA330 (2TB);
    2 of Seagate Desktop ST4000DM000-1F2168 (4TB)
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    Event Studio Precision 6 powered audio monitors;
    Boston Acoustics CS Sub 10 Powered Subwoofer;
    NI Kore controller;
    NI Maschine controller;
    M-Audio Axiom 61 keyboard controller; expression pedal; sustain pedal;

    ... and tons of audio software ...

    I also keep two USB 3 thumb drives (A: and B:) attached with boot recovery and security stuff that I can boot into from BIOS in case of emergency

DeaconFrost

New Member
VIP Member
Member
Philadelphia

Posts
214
#3
I had an issue with that update today as well, on a Surface Pro 3. The download hung for an hour, so after cancelling and restarting the system, it hung when trying to install the update on boot.
 

My Computer

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    Cooler Master Hyper 212 Evo

ARC1020

New Member
Power User
Posts
446
#4
Same here, have Office 2010 64-bit installed and update just hangs indefinitely. If you click to 'Stop Installation', button just greys out and carries on hanging.

KB3001652-Failure.jpg
 

My Computer

System One

  • OS
    Win 8 64-bit

Buffett

New Member
Posts
12
#5
Ditto again. While they're at it, perhaps they could fix the problem of having to go back into Windows Update, after updating, to update again. Seems like such a simple thing (ask Apple) - I swear MS stands for Monkey Sh_t (for brains, that is) rather than MicroSoft...
 

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Posts
1,870
#7
I had an issue with that update today as well, on a Surface Pro 3. The download hung for an hour, so after cancelling and restarting the system, it hung when trying to install the update on boot.
When shutting down or starting up again? Mine hung on the shutdown phase so luckily I was able to power off, restart and not select it.

Still being offered to me... Seems quite common First Responders: KB3001652 Hangs Computers, Never Finishes Installation | Security content from Windows IT Pro
 

My Computer

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    Windows 10 Pro Prieview x64
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Buffett

New Member
Posts
12
#9
Hung on shutdown for I don't know how long. Forced shutdown and rebooted, went through the same drill. Started to do it again then I remembered Einstein's definition of insanity, so I deselected it, shut down normally, but on that reboot I received a message that one update was being installed, however the ones I manually selected (11, I think.) were all installed with the suspect showing as failed. That's when I received the ZDNetgram about MS pulling it. Is it me, or have they been getting steadily and rapidly worse on the update front?
 

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gator2013

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Pro User
St. Augustine

Posts
387
#10
Is it me, or have they been getting steadily and rapidly worse on the update front?
Reminds me of Forrest Gump:

"like a box of chocolates. You never know what you're gonna get."
 

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Buffett

New Member
Posts
12
#11
Yep, but begs the question, Linux will run on a machine for years and not leak resources all over the floor and down the stairs and elevator shaft (so I've read), but Windows...
 

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JohnnyGui

New Member
Member
Posts
191
#12
I managed to terminate the update by stopping the vcredist.exe service in Task Manager. Windows update continued installing the rest of the selected updates succesfully. Luckily for me, I selected updates that didn't need a restart so a hang was fortunately prevented for me.

However, I read that by cancelling the concerning update there are 2 folders left in de C drive. Could someone please tell me which 2 folders they are and if it's safe to remove them or not?
 

My Computer

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    Windows 8.1 (Update 1) Pro 64 bit
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    Intel i5 3570K
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    Asrock Pro4 Z77
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    8 GB
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    Hitachi HDS921010DLE630

arachnaut

New Member
Power User
Sunnyvale, CA USA

Posts
282
#13
I managed to terminate the update by stopping the vcredist.exe service in Task Manager. Windows update continued installing the rest of the selected updates succesfully. Luckily for me, I selected updates that didn't need a restart so a hang was fortunately prevented for me.

However, I read that by cancelling the concerning update there are 2 folders left in de C drive. Could someone please tell me which 2 folders they are and if it's safe to remove them or not?
Well, in my case it was on the S: drive. I think it looks for the drive with the most free space and extracts everything into a folder there.

The folders are on the root of the drive and have long random names like "a2978dhi9w8127129108".

Inside you'll see a bunch of files and folders and stuff like vcredist..., 1033, and other code page resources, etc.

You might need to take ownership of the folder.
 

My Computer

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  • OS
    Windows 8.1 Pro with Media Center (64-bit)
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    Custom-build
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    Intel Core i7-2600K @ 4.3 GHz
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    ASUS P8P67 PRO Rev 3.0
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    16 GB G.SKILL Ripjaws X DDR3 SDRAM DDR3 1600 (4 banks 4GB DIMM DDR3 8-8-8-24 5-32-12-7 1T 1.5V)
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    NVIDIA GeForce GT 440
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    Firewire Focusrite Saffire Pro 14
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    LG W2353V
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    1920x1080
    Hard Drives
    2 of Seagate Barracuda XT ST32000641AS (2TB ea.);
    1 of Seagate Barracuda Green ST2000DL003 (2TB);
    1 of Hitachi Deskstar HDS722020ALA330 (2TB);
    2 of Seagate Desktop ST4000DM000-1F2168 (4TB)
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    Mouse
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    Kaspersky
    Other Info
    Event Studio Precision 6 powered audio monitors;
    Boston Acoustics CS Sub 10 Powered Subwoofer;
    NI Kore controller;
    NI Maschine controller;
    M-Audio Axiom 61 keyboard controller; expression pedal; sustain pedal;

    ... and tons of audio software ...

    I also keep two USB 3 thumb drives (A: and B:) attached with boot recovery and security stuff that I can boot into from BIOS in case of emergency

JohnnyGui

New Member
Member
Posts
191
#15

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    Hitachi HDS921010DLE630

Buffett

New Member
Posts
12
#16
Root directory, look for the date and time, names are lengthy, randomly named, guys. Should be able to zoom enough to get the idea, it's the three highlighted folders...

Printscreen.jpg
 

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robinb9

I am Woman! Hear Me Roar!
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NJ

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#17
Looks like they pulled it because i just started doing updates on my win 8.1 and this update is not there on any of my machines
 

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JohnnyGui

New Member
Member
Posts
191
#18
Root directory, look for the date and time, names are lengthy, randomly named, guys. Should be able to zoom enough to get the idea, it's the three highlighted folders...

View attachment 57823
Thanks a lot for your effort. I seem to have only 1 randomly named folder in the C: directory with the date I tried installing the update on. Perhaps there were 3 updates left in your case when you cancelled the whole thing which led to 3 leftover folders?
 

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630

arachnaut

New Member
Power User
Sunnyvale, CA USA

Posts
282
#19
Yesterday the update was pulled.

It did go away from my Windows Update list. but today it re-appeared.

I tried to update it again and this time got the following error:

Installation Failure:
Windows failed to install the following update with error 0x80070643:
Update for Microsoft Visual Studio 2010 Tools for Office Runtime (KB3001652).

Apparently this is due to not having sufficient permissions to do something...

...Hard to imagine that Windows Update does not have sufficient permissions to update Windows.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center (64-bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom-build
    CPU
    Intel Core i7-2600K @ 4.3 GHz
    Motherboard
    ASUS P8P67 PRO Rev 3.0
    Memory
    16 GB G.SKILL Ripjaws X DDR3 SDRAM DDR3 1600 (4 banks 4GB DIMM DDR3 8-8-8-24 5-32-12-7 1T 1.5V)
    Graphics Card(s)
    NVIDIA GeForce GT 440
    Sound Card
    Firewire Focusrite Saffire Pro 14
    Monitor(s) Displays
    LG W2353V
    Screen Resolution
    1920x1080
    Hard Drives
    2 of Seagate Barracuda XT ST32000641AS (2TB ea.);
    1 of Seagate Barracuda Green ST2000DL003 (2TB);
    1 of Hitachi Deskstar HDS722020ALA330 (2TB);
    2 of Seagate Desktop ST4000DM000-1F2168 (4TB)
    PSU
    Corsair AX850 Gold
    Case
    Cooler Master HAF 932 Advanced
    Cooling
    ThermalTake Silent 1156
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    7Mbps
    Browser
    Chrome
    Antivirus
    Kaspersky
    Other Info
    Event Studio Precision 6 powered audio monitors;
    Boston Acoustics CS Sub 10 Powered Subwoofer;
    NI Kore controller;
    NI Maschine controller;
    M-Audio Axiom 61 keyboard controller; expression pedal; sustain pedal;

    ... and tons of audio software ...

    I also keep two USB 3 thumb drives (A: and B:) attached with boot recovery and security stuff that I can boot into from BIOS in case of emergency

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