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Unlock bios password - Dell Latitude 10 ST2


Toyotes

New Member
Posts
2
#1
Hi, did someone help me ?

I have a Dell Latitude 10 ST2 tablet locked by the bios admin password.

Service Tag : 4CY5ST1

Thank you very much.
Regards.

Toyotes
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Tablet
    System Manufacturer/Model Number
    Dell Latitude ST2

KYHI

Well-Known Member
Pro User
Posts
2,738
#2
Need to input a code twice and it should popup > service tag-4 digit code
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

Barman58

Super Moderator
Super Moderators
#4
With most Dell "Business" targeted laptops there is an additional security feature in addition to the BIOS and OS related passwords. This password prompt appears before the BIOS password and can sometimes go wrong and stop a valid user from accessing the device. I'm not sure of this being used with a tablet but I can see the "sense" of protecting Tablet devices this way. The option is usually switched off but can sometimes switch itself on (Not sure what is the cause of this but I have seen it happen)

The password for this system lock is assigned by Dell at the factory, and should be in the documentation that came with the device. Of course many users will not have this information, either because they have misplaced it, or it was not passed on with a used device. Unfortunately the only way to retrieve this password is limited to Dell themselves, the user should contact Dell with all the information they have. The Service Tag and the original order are usually quoted but in the case of a second user other information may be accepted. There are a few independent IT technician that have access to the software required but Dell are the best solution.

Hopefully you have a bios password issue rather than the additional security, and you may be able to reset the BIOS by removing the RTC battery, (difficult enough with a laptop and even more so with a tablet
 

My Computer

System One

  • OS
    Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Real World Computing
    CPU
    AMD FX8350 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics Card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    1920 x 1080 @60Hz + 1920 x 1080 @60Hz
    Hard Drives
    Internal
    Crucial 256GB SSD,
    WDC WD30EZRX-00D8PB0 3TB,
    Toshiba HDWD130 3TB
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)

    NAS
    Seagate ST4000DM000
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Devil Red Tower
    Cooling
    Stock CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Keyboard
    Logitech Wireless K710 & K270
    Mouse
    Logitech Wireless M710 M185 & M570 Trackball
    Internet Speed
    37Mb/s Down - 9.5Mb/s Up
    Browser
    Chrome
    Antivirus
    BitDefender Total Security 2017
    Other Info
    Also run...

    Desktop - 6Core 8GB - Windows 10 Enterprise x64,
    Laptop - Quad 8GB - Windows 10 Pro x64
    Netbook - Ubuntu
    2 x Nexus 7 Android tablets
    Samsung 10.2" tablet
    Sony Z3 Android Smartphone
    HTC One Android Smartphone