Solved Unknown USB Device (Device Descriptor Request Failed)

[Snapp]

I know that a similar question has been asked before but, not with the last part of the message, (Device Descriptor Request Failed). I get this, in Device Manager, and I have searched for an answer on the net. Also it is a Code 43. I went through my laptop, with an HP Technician this morning, I might add at a cost of 5p/minute, for 30 odd minutes. He has said that because I had gone over to Windows 8.1 and the recovery discs I made will not load, to put back in Windows 8. I have to send the laptop back for re-installing the OS, because Windows 8.1 do not have the update for my problem. Also the R.H. USB socket has a failure ID:0GAPTK-6T7716-MFPWWK-8D1Q03. I personally think that this is all what the problem is. a duff USB. Is this a cop-out???


My question is; has anyone heard of Windows 8.1 having driver WHQL problems?? Very.

Any/all ideas, appreciated.

ps, I only found out the problem with the usb when I tried to download a Mobi file to a Kindle for my wife. The other usb's work OK.

 

[alphanumeric]

Is there only one USB port on the right hand side? Sometimes manufacturers connect internal devices via an unused USB port internally. USB ports are usually in groups of two, seeing only one port is usually a sign that the wiring has been redirected internally to something else like a Bluetooth adapter or wifi adapter. It may even be a card reader or touchpad. Is anything like that not working? If it is start looking for a driver for it.

 

[MasterChief]

Code 43 means that the hardware can not communicate well, and that's usually do to chipset drivers not installed well first.

We can see what the device is. Open Device Manager. Right click it. Properties. Details tab. Change dropdown arrow to say Hardware Ids.

Copy and paste the lines shown to here.

Ctrl+A = selects all
Ctrl+C = Copy
Ctrl+V = Paste

 

[Snapp]

Is there only one USB port on the right hand side? Sometimes manufacturers connect internal devices via an unused USB port internally. USB ports are usually in groups of two, seeing only one port is usually a sign that the wiring has been redirected internally to something else like a Bluetooth adapter or wifi adapter. It may even be a card reader or touchpad. Is anything like that not working? If it is start looking for a driver for it.

I think your right, alphanumeric, I tried to update the driver, NICDRV_8169 is what it shows me, but still the same problem. I think that it is some way connected to the Wi-Fi adapter, as there is only one on the right side of the laptop, and a pair on the left. I even went into the "Press ESC" after switch on, and went to F2 for checking hardware, software etc. That is what brought up the 'Failure ID' on the right socket. HP are picking up the laptop on Tuesday 11th, to check the USB that is faulty? and should return it back on 20th.

Many thanks for your input

 

[Snapp]

Code 43 means that the hardware can not communicate well, and that's usually do to chipset drivers not installed well first.

We can see what the device is. Open Device Manager. Right click it. Properties. Details tab. Change dropdown arrow to say Hardware Ids.


Copy and paste the lines shown to here.

Ctrl+A = selects all
Ctrl+C = Copy
Ctrl+V = Paste

Thank you Masterchief, for you advice. Unfortunately it is packed and ready to go back, still under warranty, bought for me as a Christmas pressy, and working with the technician at HP I think he knows there is a hardware problem with the USB. I should have asked for help sooner, on this Forum, what a numb nuts I am. Oh well we live and learn, as my signature says, "Still learning". The other question is:

If I upgrade to 8.1 again do you/anyone think I might have the same problem with 'Drivers' again?? I like and prefer the feel of 8.1 over 8.0.

 

[MasterChief]

Nah, there won't be any problem.

There probably was no physical problem...just something got screwy with the Windows install or a driver.

If you run into troubles again somehow, we will get to the bottom of it. No prob. You're welcome.

 

[Snapp]

Nah, there won't be any problem.

There probably was no physical problem...just something got screwy with the Windows install or a driver.

If you run into troubles again somehow, we will get to the bottom of it. No prob. You're welcome.

Magic! I should have done this earlier, miss the laptop already :-(( was just getting used to not going upstairs all the time onto the desktop, (my Den is the spare bedroom). Ah well try and get further into Battlefield 4.

 

[Snapp]

Hi again all,

The latest in the 'saga', "Unknown USB Device". Apparently I will not be getting my laptop back Thursday 20th, 'Expert Engineer', their words, is repairing it. Looks more than Windows 8.1 driver problems, really missing it at the moment Still if turns out as good as the refurbishment we had once on a Toyota Landcruiser, (I'm going way back), on the pitted/corroded wheels at 18 months old, then I will be very happy. Lets hope they do a good repair. I will let you know what happens when they return the laptop. Also I think, if they remove win 8.1 and do a complete re-install of win 8.0, to upgrade to 8.1 again. I was just getting used to the new OS as well.


btw, Any/all tips, apart from the ones on the forum, for upgrading appreciated.

 

[MasterChief]

Really good tip is to completely uninstall antivirus and then use the removal tool after, to prepare for an upgrade.

 

[Snapp]

Thanks for that MasterChief. I will take that on board. I still haven't got round to buying a retail version of 8.1, but I will when the guarantee runs out. I am still wondering what else they found, because everything worked OK apart from the USB socket, I'll just wait and see.

 

[alphanumeric]

One way around messing up the factory install is to buy a second hard drive. Put the new drive and then install 8.1. Keep the factory drive in a safe place. Then if you do have to send it back in for more repairs you just swap the factory drive back in. Once the warranty is over you can buy an external enclosure for the extra drive and use it for backup and extra storage.

EDIT: Buy an SSD if you can afford it. They have many benefits when used in a laptop. They draw less power so you can run longer on battery. They generate less heat, always a good thing. That may even get you better battery time as your cooling fan won't be running as often. And the big difference is speed. My laptops factory drive was a 5400 RPM spinner, Now I have 2 Crucial M4 SSD's in there.

 

[Snapp]

One way around messing up the factory install is to buy a second hard drive. Put the new drive and then install 8.1. Keep the factory drive in a safe place. Then if you do have to send it back in for more repairs you just swap the factory drive back in. Once the warranty is over you can buy an external enclosure for the extra drive and use it for backup and extra storage.

EDIT: Buy an SSD if you can afford it. They have many benefits when used in a laptop. They draw less power so you can run longer on battery. They generate less heat, always a good thing. That may even get you better battery time as your cooling fan won't be running as often. And the big difference is speed. My laptops factory drive was a 5400 RPM spinner, Now I have 2 Crucial M4 SSD's in there.

Much appreciated, alphanumeric, I am in the process of getting a spare external drive, for backup on my main PC, and my local Staples have a sale on. SSD's aren't that expensive and as you say, work a lot quieter, faster and draw less current/heat. At present just working out prices and suppliers for the main PC as well. I use this mostly now for gaming and trying out new software on a spare internal drive, and if that goes T*** up there is an internal backup/image of Windows 7Pro.

Thank you again.

 

[alphanumeric]

SSD prices are coming down so they are getting more affordable. Large capacity drives are still pricy though. My laptop has dual drive bays so I went for a 128 SSD for Windows and a 256 GB SSD for my data. They were both on sale and a lot cheaper than buying a single 500 GB SSD. I put the 750 GB drive that came in the laptop in an external enclosure for backup.

 

[Snapp]

Just downloaded, onto the desktop, my HP Pavilion Service Guide, and it is quite explicit for changing drives, WLAN module, optical drive and memory. 126 pages to print out though all I need are the replace/repair pages. When the laptop does come back, (repaired I hope) I will look into replacing the HD with SSD. As you say quicker and quieter.

Thanks to you, and others a few tips on on this forum will and have helped me a lot.

 

[Snapp]

Well, am I really P****D! off. YES! HP had my laptop back on the 18th. It is now and still in the repair line. Latest status; 'Exception: On hold' ' Exception: Waiting for engineering expertise which required more time - new committed delivery date provided'. Checked by me, on the 19th, 20th and 21st, still the same message. If they can't repair the laptop then supply a new one.


I spoke with an HP engineer yesterday, 21st Tom, and he said he would keep me up to speed and inform me, via email the latest info. Surely a simple USB 3.0 fault should be easy to fix, Nothing, nada. I wish now I had bought a Lenovo or Acer.

I am now going to ring my Credit Card Company and see if they can move it along. This is one problem with buying over the net or by telephone.

This looks like another 5p/minute phone call and quote "The Sale Of Goods Act". The fault has been identified, by myself and 'Mike' the engineer that connected and went through the laptop with me, on the 8th. Could be someone has B*****d up stripping it down. Oh well, at least I still have the desktop.

 

[Snapp]

I am a happy bunny now. Received my laptop, back, yesterday at 17:45 all repaired and working, but with Windows 8. Apparently 'Motherboard' fault. Am yet to try the USB 3.0 socket but will do over the weekend. I have apologised to HP for my speedy email quoting S.O.G.A. I thought they were dragging their heels. I realise new machines/pc's can and do go wrong. Before I upgrade to Windows 8.1 I will, if this is OK copy and print "How To Update to Windows 8.1".

I will now mark this post as "Solved"

 

[Fireskull9090]

I'm having the same problem now and I did what you said by copy and pasting and this is what is says.
USB\DEVICE_DESCRIPTOR_FAILURE
Please let me know if you can do anything to help. Thanks.

 

[Snapp]

Mine was a motherboard fault. At worst, yours could be the same, at best, drivers? USB faulty? Have you gone into Device Manager and looked for the offending USB? Try to uninstall it and then re-start PC/Laptop and see if windows still finds a fault. Other than what I have suggested, could be a trip to your nearest reputable PC store.

 

[ssantosh]

@Snapp - I'm facing similar issue with web cam

Thanks for that MasterChief. I will take that on board. I still haven't got round to buying a retail version of 8.1, but I will when the guarantee runs out. I am still wondering what else they found, because everything worked OK apart from the USB socket, I'll just wait and see.

@Snapp - Any luck on this issue, I'm also facing same issue could you please let me know if any suggestions

 

[ssantosh]

Thanks for that MasterChief. I will take that on board. I still haven't got round to buying a retail version of 8.1, but I will when the guarantee runs out. I am still wondering what else they found, because everything worked OK apart from the USB socket, I'll just wait and see.

@Snapp - Any luck on this issue, I'm also facing same issue could you please let me know if any suggestions

Thanks Snapp - Now I can see complete post after register,