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Unknown popup


filo8818

New Member
Posts
3
#1
Hello everybody,

since my first installation of Windows 8.1 i get (specially after i start the system) a multiple popup (attached picture).

I tried to run more than one antivus and also anti malware but without success.

Can someone help me out?

Thanks a lot.
 

Attachments

My Computer

System One

  • OS
    Windows 8.1

hydranix

New Member
Member
Posts
180
#2
When you get the popups, don't close them.

Open task manager, right click the information columns and add the "command line" column.

Find the rundll32.exe processes and post back all of their command lines here.

Capture2.PNG
 

My Computer

System One

  • OS
    Kernel 4.x
    Computer type
    PC/Desktop
    CPU
    i5 3570K
    Motherboard
    P8Z77-V LK
    Memory
    G.skill Ripjaw Z 2133MHz 9-11-10-28
    Graphics Card(s)
    GTX770 4GB Dual BIOS
    Sound Card
    Audigy 4 Pro
    Monitor(s) Displays
    32" SAMSUNG HDTV
    Screen Resolution
    1920x1080 progressive
    Hard Drives
    10TB total
    3 RAID arrays
    3 single disks
    PSU
    Corsair HX750
    Case
    Corsair R400
    Cooling
    Corsair H100
    Keyboard
    Logitech G510
    Mouse
    Logitech G5
    Internet Speed
    ~900mbps (~115MB/s) down, ~10mbps(~1.5MB/s) up
    Browser
    Firefox & Chromium
    Antivirus
    Common Sense

cipals15

Member
Member
Posts
61
#4
This is a common problem for remnants of programs that were not removed properly or a malware infection.

To make sure that your system is clean from malware, perform a full system scan on your computer using security software such as Malwarebytes Anti-Malware or Trend Micro Internet Security.

If both returns that computer is malware free, do the following:
1. Press WINDOWS + R keys on your keyboard.
2. Type "msconfig", then Press ENTER.
3. Go to the Startup tab.
4. Under the Manufacturer column, look for anything that looks suspicious or shows as "Unknown" and untick the tick box to the left. Repeat until you completely check your computer.
5. Hit Apply, then click OK.
6. Restart your computer.

If the pop-up windows appear when you open a browser, refer to this article instead: Removing unwanted pop up ads from your PC
 

My Computer

System One

  • OS
    Windows 7
Canada

Posts
25
#6
Welcome filo8818,
Note:
Please Continue with (hyranix) recommended suggestions, Use this option If nothing else seems to be working, or in the meantime.
Secondly : Windows 8/8.1 You have to use task Manager to work with start up..

Remnants of malware programs, or what (cipals15) stated. For the most part adware, some malware, PUP, etc, Programs will
attach themselves to your systems start up . Things that can be done to stop a particular program/Service from starting:
1) You can use the Task manager, Click on start up and locate(possibly) At top usually shows the boot start up, if there is any unfurmilure
Programming, you can right click and disable them.
2) You can use the Program I use Auto Runs (forum.sysinternals.com › Sysinternals Utilities › Autoruns) it will locate running services, and task at start up in yellow, and can be dischecked to remove the service from start.
(At the Moment Our IT Dept. has Blocked our access to this Page, I will not be able to give complete Linked address to autoruns)Sorry
but this program ounce located and understood on the (learn More about this program)It might be able to help you with this issue,
or someone here can help.

Good Luck,
~Six~
 

My Computer

System One

  • OS
    8.1 6.3.9600
    Computer type
    Laptop
    System Manufacturer/Model
    toshiba Satellite C850D
    CPU
    AMD E1-1200 APU with Radeon(tm) HD Graphics
    Memory
    4096MB RAM
    Graphics Card(s)
    AMD Radeon HD 7310M
    Sound Card
    AMD High Definition Audio Device Version=9.0.0.9902
    Monitor(s) Displays
    Video AMD Radeon HD 7310MVersion=13.151.1.1000
    Screen Resolution
    1366 x 768 Pixels
    Hard Drives
    500GB installed

cipals15

Member
Member
Posts
61
#7
Welcome filo8818,
Note:
Please Continue with (hyranix) recommended suggestions, Use this option If nothing else seems to be working, or in the meantime.
Secondly : Windows 8/8.1 You have to use task Manager to work with start up..

Remnants of malware programs, or what (cipals15) stated. For the most part adware, some malware, PUP, etc, Programs will
attach themselves to your systems start up . Things that can be done to stop a particular program/Service from starting:
1) You can use the Task manager, Click on start up and locate(possibly) At top usually shows the boot start up, if there is any unfurmilure
Programming, you can right click and disable them.
2) You can use the Program I use Auto Runs (forum.sysinternals.com › Sysinternals Utilities › Autoruns) it will locate running services, and task at start up in yellow, and can be dischecked to remove the service from start.
(At the Moment Our IT Dept. has Blocked our access to this Page, I will not be able to give complete Linked address to autoruns)Sorry
but this program ounce located and understood on the (learn More about this program)It might be able to help you with this issue,
or someone here can help.

Good Luck,
~Six~
I'll provide the direct link instead. here it is: Autoruns for Windows.

What antivirus software have you tried? Is it malwarebytes, windows defender, or trend micro?
 

My Computer

System One

  • OS
    Windows 7

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