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Solved Uninstalled a potentially important program


asus4dayz

New Member
Ohio

Posts
2
#1
I purchased this laptop about a week ago off of Amazon. Link: Amazon.com : ASUS 15.6" HD Core i3 Laptop, 6GB RAM & 500GB Hard Drive : Computers & Accessories


Today, in an attempt to fix a problem I was having, I uninstalled a program. Not exactly sure what it was called, but I think it had Qualsoft in the name. It came with the laptop. After I removed it, it was no longer able to connect to the web. It didn't even list the available networks. After, I hit restart. There were some updates scheduled to run after the next restart, and they failed. The screen has been stuck on a message for a couple hours that says
"Failure configuring Windows features
Reverting changes
Do not turn off your computer."

Will edit for updates after it manages to restart.

Edit: once it restarts, it goes right back to attempting to update, and back to the green Failure screen. Is it a bad idea to turn off the computer?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus
    CPU
    Intel Core i3 3217U 1.8GHz
    Memory
    6GB
    Graphics Card(s)
    Intel UMA
    Screen Resolution
    1366 x 768
    Hard Drives
    500 GB mechanical hard drive
    Browser
    Google Chrome

topgundcp

Well-Known Member
VIP Member
Guru
San Jose - California

Posts
2,847
#2
I think you've uninstalled the Qualcomm software which is for internet connection. Windows updates requires internet connection to download the updates, that's why the updates failed.
 
Last edited:

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

asus4dayz

New Member
Ohio

Posts
2
#3
Thank you, that was pretty simple lol. It was actually Qualcomm Atheros and on more google searches, it seems like an easy fix so I should be fine now.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus
    CPU
    Intel Core i3 3217U 1.8GHz
    Memory
    6GB
    Graphics Card(s)
    Intel UMA
    Screen Resolution
    1366 x 768
    Hard Drives
    500 GB mechanical hard drive
    Browser
    Google Chrome

Edwin

Well-Known Member
VIP Member
Guru
Posts
1,759
#4
Hi 'asus', welcome to Windows EightForums! :)

Sounds like LAN Driver.
You have to find a way to download it from here:

ASUSTeK Computer Inc. -Support- Drivers and Download D550CA

and transfer it to the machine and install it manually.
Check the website out and bookmark it for future references.
 

My Computers

System One System Two

  • OS
    Windows 7 Home Premium
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion
  • PC2
    Tablet - Windows 10 Home

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