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Unable to view videos on Asus notebook running Windows 8

halfpenny1

New Member
Hi folks
My wife's new ASUS notebook operates on Windows 8.0 and we uploaded the free MS Office 2013 package that came with it. All was well for two weeks but a few days ago she was unable to view videos from Youtube, Iplayer, BBC news etc although the sound track was playing OK, indicating that the downloading/streaming is working OK. In an attempt to resolve the problem, we used the system restore factory settings facility which involved the reloading of Windows 8. The video player then worked OK and she could view videos on the notebook. However, upon reinstalling the Office 2013 package the problem returned and once again unable to view videos.
The notebook is under guarantee so can anyone advise if there's a quick fix for this problem or should we return it to the shop fro advice/remedy.
Any advice would be much welcomed and appreciated
 

My Computer

System One

  • OS
    Windows 8.0

Berton

Member
Power User
I have Office 2013 on Win8.1 and no problem playing YouTube videos in Firefox and Internet Explorer. I can't see where Office could be breaking that. On Win7 I use the Ant.com toolbar for both playing and downloading .flv files.
 

My Computer

System One

  • OS
    WinXP, WinVista, Win7, Win8.1, Win10, Linux Mint 20
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Customs and 12 OEM/Brands
    CPU
    AMD and Intel

broe23

Retired from the grind
VIP Member
Pro User
As long as you have Adobe Flash & Java installed, you should not be having problems. If you are using Internet Explorer from the Metro/Start screen, some people have reported issues watching video's that way.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

caperjack

Just the Janitor
VIP Member
Guru
and to the best of my knowledge Warrantee doesn't cover software issues ,but hey I have been wrong before
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

broe23

Retired from the grind
VIP Member
Pro User
and to the best of my knowledge Warranty doesn't cover software issues ,but hey I have been wrong before
You are correct. Warranty only covers hardware failures within the specified contract time for the appliance.

Really need more info from the OP.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

AddRAM

R.I.P. Gary
Member
I had the same issue with 8 because it uses IE10. Upgrade to 8.1 Pro :)

Solution, install Chrome.

Chrome

What do you need Office for anyway ?

And I seriously doubt it`s free, probably just a trial.
 

My Computer

System One

  • OS
    Windows 7 Pro x64 Windows 10 Pro x64 Build 9926
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway GT5404
    CPU
    Intel Core 2 Duo E6700 @ 2.66 GHz
    Motherboard
    Intel D945GCL
    Memory
    4GB PC2 6400 @ 800 MHz CL 6-6-6-18
    Graphics Card(s)
    MSI GTX660 TF3 2GB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Gateway FPD1975W
    Screen Resolution
    1440 x 900
    Hard Drives
    Samsung 850 EVO 120GB SSD / WD 500GB
    PSU
    Corsair HX750
    Case
    OEM
    Cooling
    OEM
    Keyboard
    Gateway KB-0401
    Mouse
    Gateway MOAKUO
    Internet Speed
    Verizon Quantum Gateway 60 / 60
    Browser
    Chrome / IE11
    Antivirus
    MSE / Defender / MBAM

AddRAM

R.I.P. Gary
Member
I have Office 2013 on Win8.1 and no problem playing YouTube videos in Firefox and Internet Explorer. I can't see where Office could be breaking that. On Win7 I use the Ant.com toolbar for both playing and downloading .flv files.

he has 8, you have 8.1, no IE11 in 8 and you can`t upgrade to IE11 in 8.
 

My Computer

System One

  • OS
    Windows 7 Pro x64 Windows 10 Pro x64 Build 9926
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway GT5404
    CPU
    Intel Core 2 Duo E6700 @ 2.66 GHz
    Motherboard
    Intel D945GCL
    Memory
    4GB PC2 6400 @ 800 MHz CL 6-6-6-18
    Graphics Card(s)
    MSI GTX660 TF3 2GB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Gateway FPD1975W
    Screen Resolution
    1440 x 900
    Hard Drives
    Samsung 850 EVO 120GB SSD / WD 500GB
    PSU
    Corsair HX750
    Case
    OEM
    Cooling
    OEM
    Keyboard
    Gateway KB-0401
    Mouse
    Gateway MOAKUO
    Internet Speed
    Verizon Quantum Gateway 60 / 60
    Browser
    Chrome / IE11
    Antivirus
    MSE / Defender / MBAM

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