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Solved Unable to use bluetooth transfer in hp pavilion dm4


Posts
12
#1
I'm using hp pavilion dm4.
and after all the internet search i'm unable to use my bluetooth under the OS windows 8.1 X64.
can anybody help me out to find the driver or some other way to get my bluetooth activated.
at the same time i'm confidentialy able to use my wifi no problem in it but in
settings>devices bluetooth doesn't exist...
Help me out please!!!!!!!!!!
 

My Computer

System One

  • OS
    WINDOWS 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    hp pavilion dm4
    CPU
    i5
    Graphics Card(s)
    1696MB

OldGuyGeek

New Member
Power User
Posts
216
#2
Well your DM4 was built for Windows 7, so it depends if HP wrote Bluetooth drivers that will work under Windows 8. A quick check of HP's support site, shows that they have updated software for the DM4 series.

Software & driver downloads HP Pavilion dm4-3055dx Entertainment Notebook PC | HP® Support

There is a Bluetooth driver under networking.

The only other thing is to check the Device Manager and see if the Bluetooth is even recognized. If it isn't listed (could be listed as a generic unknown device if the driver isn't installed), you may have a hardware problem.

Check all that and install the driver. If it is still not listed in the Device Manager, go buy a $14 Bluetooth 4.0 usb device. Asus has a great one on Amazon. It should work great and will be more up current standards since it is 4.0.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self Built
    CPU
    Intel I-7 860
    Motherboard
    Asus P7B
    Memory
    8GB
    Graphics Card(s)
    Nvidia 580
    Monitor(s) Displays
    Acer (Primary), Asus (secondary), Sony TV (third)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Kingston 128GB SSD Windows 8 Boot Drive
    WD Black 1 TB (2 ea)
    WD Red 3 TB
    WD Black 500GB
    Keyboard
    MS 1000
    Mouse
    MS Flip
    Internet Speed
    Verizon FIOS 35/35
    Browser
    IE 11, Google Chrome, Firefox, Opera, Safari
    Antivirus
    Windows 8 Defender (MS Security Essentials)

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#3
What kind of bluetooth module does it have, as in manufacturer and model? Mine is Qualcom/Atheros with hardware id of USB\VID_0489&PID_E04E&REV_0001
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Posts
12
#4
Thanks for helping me out i got my issue resolved.!!!!
 

My Computer

System One

  • OS
    WINDOWS 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    hp pavilion dm4
    CPU
    i5
    Graphics Card(s)
    1696MB