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Solved Unable to See Icon in Taskbar to Reserve Windows 10


ARC1020

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446
#1
I have two Windows 8.1 PC’s, a laptop and a desktop (both similar setups), however the icon in the taskbar that allows you to reserve Windows 10 is only visible on the laptop. The icon is not appearing on the desktop.

According to the Windows 10 Q&A, it lists one possible cause as“Your device is eligible however, we are still working on updates that may improve your device’s experience, like getting a new driver.”

Untitled-2.jpg

My current feeling at the moment is that although the desktop meets the requirements, this is where the problem lies, and is why the icon isn’t appearing. So, although this is the most likely cause, I thought I’d post here in case someone with the same issue finds some other solution. There’s a thread on the Microsoft Community site HERE as well, which suggests pasting some text into Notepad and running it, but that doesn’t resolve anything, just loops.

With the exception of Silverlight and Skype Desktop updates (which are hidden), all Windows updates are installed and up to date as of today.

%SystemRoot%\GWX\GWXConfigManager.exe is whitelisted in my firewall and able to freely make outbound connections. No other applications have requested outbound connections.

In Windows Event Viewer, under Applications and Services Logs > Microsoft > Windows > GWX-Ins, the following are logged when it runs and as you can see it lists “pre-req for config/content failed”, which presumably where it’s failing the compatibility test:

Information message: GWX Main: Launched by task
Information message: GWX Main: Launched for tray startup
Information message: GWX CompatLib: Markers read successfully
Information message: Download pre-req for config/content failed
Information message: GWX App: Current calculated phase 'None' is not configured to run tray app. Exiting.

I don't get why Microsoft doesn't just let GWX run and then give details on why exactly it's failing. As it is, I don't know whether to start playing around in more depth and risk messing it up, or just wait to see if it resolves itself. :confused:
 

My Computer

System One

  • OS
    Win 8 64-bit
VA USA

Posts
331
#2
?? where/when and how is this supposed to show?

I have 8.1 pro on my laptop all updates to date, I see no icon in my task bar for any W10 stuff.
 

My Computer

System One

  • OS
    W8.1up1 Pro x64 w/media center
    Computer type
    Laptop
    System Manufacturer/Model Number
    dv7t-6c00 HP
    CPU
    2670QM
    Motherboard
    HP
    Memory
    8g
    Graphics Card(s)
    Radeon 7690M XT (6770m) /Intel 3000
    Sound Card
    IDT HD Intel
    Monitor(s) Displays
    Laptop 17.3"/Samsung 26"
    Screen Resolution
    1920x1080 HD
    Hard Drives
    Hitichi 750g 5400 rpm Laptop
    Case
    Brushed Aluminum (steel)
    Keyboard
    external USB
    Mouse
    external USB
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ARC1020

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Posts
446
#3
The post by 'Yaqub K' (Microsoft Support Engineer) that is marked as answer at the below link has now been updated.

"Updated (6/1/15) with an improved script and instructions, and added troubleshooting steps if the script fails."
Link: I want to reserve my free copy of Windows 10, but I don

After trying the new script, it has resolved my issue and the 'Reserve Windows 10' icon is now visible on my desktop machine as well. Therefore, if you tried the script earlier and it didn't work, go through the instructions from the start again, as they've now been modified.

Untitled-3.jpg
 

My Computer

System One

  • OS
    Win 8 64-bit

bagavan

New Member
Power User
bangalore

Posts
634
#4
The post by 'Yaqub K' (Microsoft Support Engineer) that is marked as answer at the below link has now been updated.

"Updated (6/1/15) with an improved script and instructions, and added troubleshooting steps if the script fails."
Link: I want to reserve my free copy of Windows 10, but I don

After trying the new script, it has resolved my issue and the 'Reserve Windows 10' icon is now visible on my desktop machine as well. Therefore, if you tried the script earlier and it didn't work, go through the instructions from the start again, as they've now been modified.

View attachment 62283
I did this procedure. When I executed the cmd windows opened for a few second and it closed . Still no reserve windows 10. What should I do?
 

My Computer

System One

  • OS
    Windows 8.1 professional x64 + WMC
    System Manufacturer/Model Number
    Acer Aspire 5920
    CPU
    Core 2 duo T5550
    Motherboard
    ACER CHAPALA
    Memory
    4GB DDR2
    Graphics Card(s)
    Intel GMA X3100
    Screen Resolution
    1280 X 800
    Hard Drives
    160 GB HDD

ARC1020

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Posts
446
#5
I did this procedure. When I executed the cmd windows opened for a few second and it closed . Still no reserve windows 10. What should I do?
Going by your description, it sounds like you're clicking on the ReserveWin10.cmd file to run it directly, rather than running it from the Command Prompt window.

Command Prompt needs to run elevated, therefore if you're doing it this way, right-click on ReserveWin10.cmd and select 'Run as Administrator'.
 

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System One

  • OS
    Win 8 64-bit

bagavan

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bangalore

Posts
634
#6
I again tried. I ran with admin privilege s. It did something for 10 min and told success. But no notification
 

My Computer

System One

  • OS
    Windows 8.1 professional x64 + WMC
    System Manufacturer/Model Number
    Acer Aspire 5920
    CPU
    Core 2 duo T5550
    Motherboard
    ACER CHAPALA
    Memory
    4GB DDR2
    Graphics Card(s)
    Intel GMA X3100
    Screen Resolution
    1280 X 800
    Hard Drives
    160 GB HDD
VA USA

Posts
331
#7
I also ran that cmd file as "admin" on my w8.1 laptop with ALL updates, the first time it did the same thing just run real fast and quit, did it 2 more times, the 3rd time it just got into some sort of loop, I ended up shutting down the laptop. booted up this morning, took a couple times, something must have hung up doing this thing, after having to use the power button on/off to re start I finally got it booted after the 2nd try, still no icon , giving up on this thing.

I also had some sort of glitch when w8.1 came out, I couldn't do the update from that store thing either, had to go find a ISO for W8.1 to install manually, which it worked but had to use some different "install" key first to get it installed, than used my retail W8 pro key to activate the thing. So maybe this will be the same deal.

I assume I'll just get hold of the ISO (if MS puts one out) and go from there manually, I just need to know if my retail w8 pro key will activate W10.
 

My Computer

System One

  • OS
    W8.1up1 Pro x64 w/media center
    Computer type
    Laptop
    System Manufacturer/Model Number
    dv7t-6c00 HP
    CPU
    2670QM
    Motherboard
    HP
    Memory
    8g
    Graphics Card(s)
    Radeon 7690M XT (6770m) /Intel 3000
    Sound Card
    IDT HD Intel
    Monitor(s) Displays
    Laptop 17.3"/Samsung 26"
    Screen Resolution
    1920x1080 HD
    Hard Drives
    Hitichi 750g 5400 rpm Laptop
    Case
    Brushed Aluminum (steel)
    Keyboard
    external USB
    Mouse
    external USB
    Internet Speed
    DSL
    Browser
    FF, IE, Chrome
    Antivirus
    COMODO Security Suite

bagavan

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Power User
bangalore

Posts
634
#8
I also ran that cmd file as "admin" on my w8.1 laptop with ALL updates, the first time it did the same thing just run real fast and quit, did it 2 more times, the 3rd time it just got into some sort of loop, I ended up shutting down the laptop. booted up this morning, took a couple times, something must have hung up doing this thing, after having to use the power button on/off to re start I finally got it booted after the 2nd try, still no icon , giving up on this thing.

I also had some sort of glitch when w8.1 came out, I couldn't do the update from that store thing either, had to go find a ISO for W8.1 to install manually, which it worked but had to use some different "install" key first to get it installed, than used my retail W8 pro key to activate the thing. So maybe this will be the same deal.

I assume I'll just get hold of the ISO (if MS puts one out) and go from there manually, I just need to know if my retail w8 pro key will activate W10.
Yes, It is better to avoid all this mess. Even I have the same question, can we directly use windows 8 key later for activation(Assuming we use a default key during installation and activate later using windows 8 key)
 

My Computer

System One

  • OS
    Windows 8.1 professional x64 + WMC
    System Manufacturer/Model Number
    Acer Aspire 5920
    CPU
    Core 2 duo T5550
    Motherboard
    ACER CHAPALA
    Memory
    4GB DDR2
    Graphics Card(s)
    Intel GMA X3100
    Screen Resolution
    1280 X 800
    Hard Drives
    160 GB HDD
VA USA

Posts
331
#9
Found a way to get it to show up


Go to C:/ or your OS drive...and search for GWX file... it is present in the folder C:/Windows/WinSXS/wow64_microsoft-windows-gwx_31bf3856ad364e35_6.3.9600.17813_none_abd5ff8f5e617f0d/GWX

Run the GWX application...and you should be good 2 go..


========================================================
Also after clicking I checked the section on issues, seems only thing it said for me was that the Windows media would be uninstalled, its no longer in 10, and I needed to reinstall any language packs again, both are non issues, I hardly ever used WM since I had it, and only have one other language pack installed that I hardly use, everything else was "good to go". all apps and settings, so it will keep ALL programs as it did when going from 7 to 8 on this laptop. Which is good cause I have a crap load of programs with no SN's to reinstall them.

I'm assuming that this will be the same type of D/L that 8.1 was, that put this ESD folder in Windows, and you could use that to convert it to an ISO, which you than could burn as a setup disk, or use a USB stick. Either way I still hope MS puts out a formal ISO and lets the burned setup install with my W8.1 Pro retail key. (Lots of imaging going to be going on that day)
 
Last edited:

My Computer

System One

  • OS
    W8.1up1 Pro x64 w/media center
    Computer type
    Laptop
    System Manufacturer/Model Number
    dv7t-6c00 HP
    CPU
    2670QM
    Motherboard
    HP
    Memory
    8g
    Graphics Card(s)
    Radeon 7690M XT (6770m) /Intel 3000
    Sound Card
    IDT HD Intel
    Monitor(s) Displays
    Laptop 17.3"/Samsung 26"
    Screen Resolution
    1920x1080 HD
    Hard Drives
    Hitichi 750g 5400 rpm Laptop
    Case
    Brushed Aluminum (steel)
    Keyboard
    external USB
    Mouse
    external USB
    Internet Speed
    DSL
    Browser
    FF, IE, Chrome
    Antivirus
    COMODO Security Suite

bagavan

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bangalore

Posts
634
#10
I did that also, but did not work
I think it is not mandatory to reserve 10 for upgrading the os rite?
 

My Computer

System One

  • OS
    Windows 8.1 professional x64 + WMC
    System Manufacturer/Model Number
    Acer Aspire 5920
    CPU
    Core 2 duo T5550
    Motherboard
    ACER CHAPALA
    Memory
    4GB DDR2
    Graphics Card(s)
    Intel GMA X3100
    Screen Resolution
    1280 X 800
    Hard Drives
    160 GB HDD
VA USA

Posts
331
#11
I did that also, but did not work
I think it is not mandatory to reserve 10 for upgrading the os rite?
yup that's right, I haven't reserved anything yet either, just wanted to know why the thing wasn't working. I'd rather have the ISO from MS to start with,, and just burn my own install disk. I just need to find out if my W8 Pro retail key will activate the thing. I can't say why your not getting it to work after clicking that exe file, as soon as I clicked it to run it , the icon showed up. Maybe you need to reboot after , I dono, but this was going to be my last resort to even bother with it., right now i just set it to show only notifications, so its not showing unless I want to see it lol.
 

My Computer

System One

  • OS
    W8.1up1 Pro x64 w/media center
    Computer type
    Laptop
    System Manufacturer/Model Number
    dv7t-6c00 HP
    CPU
    2670QM
    Motherboard
    HP
    Memory
    8g
    Graphics Card(s)
    Radeon 7690M XT (6770m) /Intel 3000
    Sound Card
    IDT HD Intel
    Monitor(s) Displays
    Laptop 17.3"/Samsung 26"
    Screen Resolution
    1920x1080 HD
    Hard Drives
    Hitichi 750g 5400 rpm Laptop
    Case
    Brushed Aluminum (steel)
    Keyboard
    external USB
    Mouse
    external USB
    Internet Speed
    DSL
    Browser
    FF, IE, Chrome
    Antivirus
    COMODO Security Suite

bagavan

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bangalore

Posts
634
#12
I did that also, but did not work
I think it is not mandatory to reserve 10 for upgrading the os rite?
yup that's right, I haven't reserved anything yet either, just wanted to know why the thing wasn't working. I'd rather have the ISO from MS to start with,, and just burn my own install disk. I just need to find out if my W8 Pro retail key will activate the thing. I can't say why your not getting it to work after clicking that exe file, as soon as I clicked it to run it , the icon showed up. Maybe you need to reboot after , I dono, but this was going to be my last resort to even bother with it., right now i just set it to show only notifications, so its not showing unless I want to see it lol.
Did you restart after clicking gwx.exe?
 

My Computer

System One

  • OS
    Windows 8.1 professional x64 + WMC
    System Manufacturer/Model Number
    Acer Aspire 5920
    CPU
    Core 2 duo T5550
    Motherboard
    ACER CHAPALA
    Memory
    4GB DDR2
    Graphics Card(s)
    Intel GMA X3100
    Screen Resolution
    1280 X 800
    Hard Drives
    160 GB HDD
VA USA

Posts
331
#13
I did that also, but did not work
I think it is not mandatory to reserve 10 for upgrading the os rite?
yup that's right, I haven't reserved anything yet either, just wanted to know why the thing wasn't working. I'd rather have the ISO from MS to start with,, and just burn my own install disk. I just need to find out if my W8 Pro retail key will activate the thing. I can't say why your not getting it to work after clicking that exe file, as soon as I clicked it to run it , the icon showed up. Maybe you need to reboot after , I dono, but this was going to be my last resort to even bother with it., right now i just set it to show only notifications, so its not showing unless I want to see it lol.
Did you restart after clicking gwx.exe?
no I just mentioned that to you to try.
 

My Computer

System One

  • OS
    W8.1up1 Pro x64 w/media center
    Computer type
    Laptop
    System Manufacturer/Model Number
    dv7t-6c00 HP
    CPU
    2670QM
    Motherboard
    HP
    Memory
    8g
    Graphics Card(s)
    Radeon 7690M XT (6770m) /Intel 3000
    Sound Card
    IDT HD Intel
    Monitor(s) Displays
    Laptop 17.3"/Samsung 26"
    Screen Resolution
    1920x1080 HD
    Hard Drives
    Hitichi 750g 5400 rpm Laptop
    Case
    Brushed Aluminum (steel)
    Keyboard
    external USB
    Mouse
    external USB
    Internet Speed
    DSL
    Browser
    FF, IE, Chrome
    Antivirus
    COMODO Security Suite

bagavan

New Member
Power User
bangalore

Posts
634
#14
yup that's right, I haven't reserved anything yet either, just wanted to know why the thing wasn't working. I'd rather have the ISO from MS to start with,, and just burn my own install disk. I just need to find out if my W8 Pro retail key will activate the thing. I can't say why your not getting it to work after clicking that exe file, as soon as I clicked it to run it , the icon showed up. Maybe you need to reboot after , I dono, but this was going to be my last resort to even bother with it., right now i just set it to show only notifications, so its not showing unless I want to see it lol.
Did you restart after clicking gwx.exe?
no I just mentioned that to you to try.



I did restart my computer but no use :(
 

My Computer

System One

  • OS
    Windows 8.1 professional x64 + WMC
    System Manufacturer/Model Number
    Acer Aspire 5920
    CPU
    Core 2 duo T5550
    Motherboard
    ACER CHAPALA
    Memory
    4GB DDR2
    Graphics Card(s)
    Intel GMA X3100
    Screen Resolution
    1280 X 800
    Hard Drives
    160 GB HDD

bagavan

New Member
Power User
bangalore

Posts
634
#15
I found 3 optional updates that was released yesterday. I thought that would fix the issue, but still I do not get the notification.
 

My Computer

System One

  • OS
    Windows 8.1 professional x64 + WMC
    System Manufacturer/Model Number
    Acer Aspire 5920
    CPU
    Core 2 duo T5550
    Motherboard
    ACER CHAPALA
    Memory
    4GB DDR2
    Graphics Card(s)
    Intel GMA X3100
    Screen Resolution
    1280 X 800
    Hard Drives
    160 GB HDD
VA USA

Posts
331
#16
I found 3 optional updates that was released yesterday. I thought that would fix the issue, but still I do not get the notification.
hmm well than I'm not sure what else to say either, look in your hidden download tab, maybe you have something sitting there that didn't D/L. Other than that I don't know at this point.

The CMD file didn't work for me, but finding that GWX.exe and running it did, try right clicking that file and run as ADMIN.

I would think if that file was there it should mean MS figures your system can do the upgrade.

Also look through your list of installed updates, and see if any "failed", and didn't re update, there may be one that needs to be re D?L, just another thought.
 

My Computer

System One

  • OS
    W8.1up1 Pro x64 w/media center
    Computer type
    Laptop
    System Manufacturer/Model Number
    dv7t-6c00 HP
    CPU
    2670QM
    Motherboard
    HP
    Memory
    8g
    Graphics Card(s)
    Radeon 7690M XT (6770m) /Intel 3000
    Sound Card
    IDT HD Intel
    Monitor(s) Displays
    Laptop 17.3"/Samsung 26"
    Screen Resolution
    1920x1080 HD
    Hard Drives
    Hitichi 750g 5400 rpm Laptop
    Case
    Brushed Aluminum (steel)
    Keyboard
    external USB
    Mouse
    external USB
    Internet Speed
    DSL
    Browser
    FF, IE, Chrome
    Antivirus
    COMODO Security Suite

bagavan

New Member
Power User
bangalore

Posts
634
#17
I found 3 optional updates that was released yesterday. I thought that would fix the issue, but still I do not get the notification.
hmm well than I'm not sure what else to say either, look in your hidden download tab, maybe you have something sitting there that didn't D/L. Other than that I don't know at this point.

The CMD file didn't work for me, but finding that GWX.exe and running it did, try right clicking that file and run as ADMIN.

I would think if that file was there it should mean MS figures your system can do the upgrade.

Also look through your list of installed updates, and see if any "failed", and didn't re update, there may be one that needs to be re D?L, just another thought.
All the updates have been installed. None of the updates have failed. I also removed and installed back the updates that were necessary. But still no use.
 

My Computer

System One

  • OS
    Windows 8.1 professional x64 + WMC
    System Manufacturer/Model Number
    Acer Aspire 5920
    CPU
    Core 2 duo T5550
    Motherboard
    ACER CHAPALA
    Memory
    4GB DDR2
    Graphics Card(s)
    Intel GMA X3100
    Screen Resolution
    1280 X 800
    Hard Drives
    160 GB HDD
VA USA

Posts
331
#18
I found 3 optional updates that was released yesterday. I thought that would fix the issue, but still I do not get the notification.
hmm well than I'm not sure what else to say either, look in your hidden download tab, maybe you have something sitting there that didn't D/L. Other than that I don't know at this point.

The CMD file didn't work for me, but finding that GWX.exe and running it did, try right clicking that file and run as ADMIN.

I would think if that file was there it should mean MS figures your system can do the upgrade.

Also look through your list of installed updates, and see if any "failed", and didn't re update, there may be one that needs to be re D?L, just another thought.
All the updates have been installed. None of the updates have failed. I also removed and installed back the updates that were necessary. But still no use.
well than homes, all I can say is just chill and wait for the ISO, than burn a setup disk and run it and see if it either installs with your key you now have or activates after install with your key, or it may just install and activate just using your laptop imbedded key, as some have said.

Other than that I wouldn't worry about it, as long as you have 8.1 its upgradeable for a year for free anyway, Like I said I was going to do the same thing had that GWX file thing not put the icon in my task bar either.
 

My Computer

System One

  • OS
    W8.1up1 Pro x64 w/media center
    Computer type
    Laptop
    System Manufacturer/Model Number
    dv7t-6c00 HP
    CPU
    2670QM
    Motherboard
    HP
    Memory
    8g
    Graphics Card(s)
    Radeon 7690M XT (6770m) /Intel 3000
    Sound Card
    IDT HD Intel
    Monitor(s) Displays
    Laptop 17.3"/Samsung 26"
    Screen Resolution
    1920x1080 HD
    Hard Drives
    Hitichi 750g 5400 rpm Laptop
    Case
    Brushed Aluminum (steel)
    Keyboard
    external USB
    Mouse
    external USB
    Internet Speed
    DSL
    Browser
    FF, IE, Chrome
    Antivirus
    COMODO Security Suite

bagavan

New Member
Power User
bangalore

Posts
634
#19
hmm well than I'm not sure what else to say either, look in your hidden download tab, maybe you have something sitting there that didn't D/L. Other than that I don't know at this point.

The CMD file didn't work for me, but finding that GWX.exe and running it did, try right clicking that file and run as ADMIN.

I would think if that file was there it should mean MS figures your system can do the upgrade.

Also look through your list of installed updates, and see if any "failed", and didn't re update, there may be one that needs to be re D?L, just another thought.
All the updates have been installed. None of the updates have failed. I also removed and installed back the updates that were necessary. But still no use.
well than homes, all I can say is just chill and wait for the ISO, than burn a setup disk and run it and see if it either installs with your key you now have or activates after install with your key, or it may just install and activate just using your laptop imbedded key, as some have said.

Other than that I wouldn't worry about it, as long as you have 8.1 its upgradeable for a year for free anyway, Like I said I was going to do the same thing had that GWX file thing not put the icon in my task bar either.
Mine is not an embedded key. I purchased windows 8 retail version from MS store. So I should be able to use that.
 

My Computer

System One

  • OS
    Windows 8.1 professional x64 + WMC
    System Manufacturer/Model Number
    Acer Aspire 5920
    CPU
    Core 2 duo T5550
    Motherboard
    ACER CHAPALA
    Memory
    4GB DDR2
    Graphics Card(s)
    Intel GMA X3100
    Screen Resolution
    1280 X 800
    Hard Drives
    160 GB HDD

chamanrm

New Member
Posts
1
#20
after trying all methods without solution. Disconnect the computer from the Internet and run the gwx.exe (C: \ Windows \ System32 \ GWX \ gwx.exe) The icon appeared instantly.
I opened the program made the compatibility check and gave 0 errors. Then Restart the computer (just in case) and in so doing the notification icon and is loaded at startup automatically. Then I could make a reservation.
Sorry for my bad english
I hope that works for those who are seeking for a solution
 

My Computer

System One

  • OS
    Windows 8.1