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Solved Unable to save files to Windows 8.1 folders?

Silverhand92

Home IT Guy
Member
OK, so I'm a former IT tech, and I have 5 computers with Win 8.1 in the house, and a Windows 7 home server.

One of the desktops has started *NOT* allowing its owner/user to save files to their appropriate folders, and now only allows files to be saved to the desktop.

I've thought of System Restore, but for two reasons, I have declined to use this option...

For reason one, we don't know how long ago this issue started.

And reason two, I'm not sure that this would fix the issue, given that the documents and such are on the Desktop, rather than in their respective folders...
 

My Computers

System One System Two

  • OS
    Windows 8.1 Pro Media Center x64
    Computer type
    PC/Desktop
    CPU
    AMD Athlon II X4 640 (Propus)
    Motherboard
    MSI MS-7388
    Memory
    4 DDR2 x2GB = 8GB Total
    Graphics Card(s)
    AMD Radeon R7 250x Pro Series
    Sound Card
    Motherboard Onboard
    Monitor(s) Displays
    Westinghouse Digital 22" LED TV
    Screen Resolution
    1920x1080
    Hard Drives
    465GB Western Digital WDC WD5000AAKB-00H8A0 ATA Device (ATA )
    698GB Seagate ST3750640NA PATA Device (ATA )
    931GB Western Digital WDCWD10EZEX-22MFCA0 (SATA )
    931GB Seagate ST31000528AS SCSI Disk Device (SATA )
    1397GB Seagate ST31500541AS SCSI Disk
    PSU
    Corsair CX750 Bronze PSU
    Case
    Antec 200
    Cooling
    (3) Corsair CF 120 & (1) Corsair CF140mm fans
    Keyboard
    Logitech Wireless SB 120 Media AIO Keyboard
    Mouse
    Logitech Wireless SB 120 Media AIO Mouse
    Internet Speed
    250 Mbps
    Browser
    Opera
    Antivirus
    Windows Defender
    Other Info
    System data courtesy of Speccy; Courtesy of Piriform Software.

strollin

Old Guys Rule!
VIP Member
Pro User
Have you attempted for those users to "take ownership" of the folders having the issue?

What happens when you attempt to save the problem folders, do you get an "access denied" error message?
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Toshiba Satellite S55-A Laptop, MS Surface Pro 3, Dell Inspiron 15 5000
    CPU
    3.7Ghz Core i7-8700K, 2.4Ghz Core i7-3630QM, 1.9Ghz Core i5 4300U, 2.8Ghz Core i5 6200U
    Motherboard
    ASUS TUF Z370-Pro Gaming, Toshiba, MS, Dell
    Memory
    16G, 12G, 4G, 8G
    Graphics Card(s)
    AMD Radeon RX580, Intel HD Graphics 4000
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dell S2817Q 28", 15.6"
    Screen Resolution
    3840x2160, 1366x768 (laptop)
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data on Desktop, 512GB ssd for laptop, 128GB SSD tablet, 500GB ssd laptop
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    120Mbps/6Mbps down/up
    Browser
    FireFox
    Antivirus
    MSE on desktop, Defender on laptop
    Other Info
    Retired after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant.
One of the desktops has started *NOT* allowing its owner/user to save files to their appropriate folders, and now only allows files to be saved to the desktop.

What kind of files ?
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

Silverhand92

Home IT Guy
Member
One of the desktops has started *NOT* allowing its owner/user to save files to their appropriate folders, and now only allows files to be saved to the desktop.

What kind of files ?

General files, and we're unable to save them to Documents, Pictures, Downloads, etc. - in their respective folders to organize them.

Have you attempted for those users to "take ownership" of the folders having the issue?

What happens when you attempt to save the problem folders, do you get an "access denied" error message?


Yes, we get an "access denied" message, "do you want to save to Desktop instead?"

Take ownership? It's been a long time since I've seen this kind of problem, so I don't remember how to do that. I could use some pointers and additional information in this path of action, please?
 

My Computers

System One System Two

  • OS
    Windows 8.1 Pro Media Center x64
    Computer type
    PC/Desktop
    CPU
    AMD Athlon II X4 640 (Propus)
    Motherboard
    MSI MS-7388
    Memory
    4 DDR2 x2GB = 8GB Total
    Graphics Card(s)
    AMD Radeon R7 250x Pro Series
    Sound Card
    Motherboard Onboard
    Monitor(s) Displays
    Westinghouse Digital 22" LED TV
    Screen Resolution
    1920x1080
    Hard Drives
    465GB Western Digital WDC WD5000AAKB-00H8A0 ATA Device (ATA )
    698GB Seagate ST3750640NA PATA Device (ATA )
    931GB Western Digital WDCWD10EZEX-22MFCA0 (SATA )
    931GB Seagate ST31000528AS SCSI Disk Device (SATA )
    1397GB Seagate ST31500541AS SCSI Disk
    PSU
    Corsair CX750 Bronze PSU
    Case
    Antec 200
    Cooling
    (3) Corsair CF 120 & (1) Corsair CF140mm fans
    Keyboard
    Logitech Wireless SB 120 Media AIO Keyboard
    Mouse
    Logitech Wireless SB 120 Media AIO Mouse
    Internet Speed
    250 Mbps
    Browser
    Opera
    Antivirus
    Windows Defender
    Other Info
    System data courtesy of Speccy; Courtesy of Piriform Software.

strollin

Old Guys Rule!
VIP Member
Pro User

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Toshiba Satellite S55-A Laptop, MS Surface Pro 3, Dell Inspiron 15 5000
    CPU
    3.7Ghz Core i7-8700K, 2.4Ghz Core i7-3630QM, 1.9Ghz Core i5 4300U, 2.8Ghz Core i5 6200U
    Motherboard
    ASUS TUF Z370-Pro Gaming, Toshiba, MS, Dell
    Memory
    16G, 12G, 4G, 8G
    Graphics Card(s)
    AMD Radeon RX580, Intel HD Graphics 4000
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dell S2817Q 28", 15.6"
    Screen Resolution
    3840x2160, 1366x768 (laptop)
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data on Desktop, 512GB ssd for laptop, 128GB SSD tablet, 500GB ssd laptop
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    120Mbps/6Mbps down/up
    Browser
    FireFox
    Antivirus
    MSE on desktop, Defender on laptop
    Other Info
    Retired after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant.
If you try to move or copy to as in the picture, do you get the error message ?

screenshot_163.jpg

Have you tried running

sfc /scannow

Then---


Dism /Online /Cleanup-Image /RestoreHealth

Then---


sfc /scannow

Again ?

{In administrator cmd prompts}
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

Itaregid

Banned
Have you scanned for malware?

Since you don't know how long this has been going on, I probably would not use System Restore either. But not because this problem affects the desktop - that is really just a folder too.

do you want to save to Desktop instead
Typically, when you search using the error message as your search parameters, you get information on the error. When I search using that search string, I get nothing! That suggests to me that is NOT the exact error message.

So, please try again and note the exact verbiage.
 

My Computer

System One

  • OS
    W10 Pro
    Computer type
    PC/Desktop

Silverhand92

Home IT Guy
Member
Thanks for the suggestion, Itaregid!

Scanning for malware with MalwareBytes returned a lot of results, and selecting to quarantine and remove the offending objects found by the scan corrected the problem.
 

My Computers

System One System Two

  • OS
    Windows 8.1 Pro Media Center x64
    Computer type
    PC/Desktop
    CPU
    AMD Athlon II X4 640 (Propus)
    Motherboard
    MSI MS-7388
    Memory
    4 DDR2 x2GB = 8GB Total
    Graphics Card(s)
    AMD Radeon R7 250x Pro Series
    Sound Card
    Motherboard Onboard
    Monitor(s) Displays
    Westinghouse Digital 22" LED TV
    Screen Resolution
    1920x1080
    Hard Drives
    465GB Western Digital WDC WD5000AAKB-00H8A0 ATA Device (ATA )
    698GB Seagate ST3750640NA PATA Device (ATA )
    931GB Western Digital WDCWD10EZEX-22MFCA0 (SATA )
    931GB Seagate ST31000528AS SCSI Disk Device (SATA )
    1397GB Seagate ST31500541AS SCSI Disk
    PSU
    Corsair CX750 Bronze PSU
    Case
    Antec 200
    Cooling
    (3) Corsair CF 120 & (1) Corsair CF140mm fans
    Keyboard
    Logitech Wireless SB 120 Media AIO Keyboard
    Mouse
    Logitech Wireless SB 120 Media AIO Mouse
    Internet Speed
    250 Mbps
    Browser
    Opera
    Antivirus
    Windows Defender
    Other Info
    System data courtesy of Speccy; Courtesy of Piriform Software.

Itaregid

Banned
Thanks for the suggestion, Itaregid!
MalwareBytes ... scan corrected the problem
Great! And you are welcome. Now you need to determine how all those offending objects got on your system in the first place. Is Windows fully updated? Are you using an anti-malware solution (like Windows 8's Windows Defender)? Is it kept updated? Do you have Windows Firewall enabled?

And most importantly, are you, the user and always weakest link in security, avoiding risky behavior like filesharing with torrents or via P2P sites that condone illegal filesharing of copyrighted songs, movies and other copyrighted materials? Are you avoiding visiting illegal pornography or gambling sites? Are you (including other users of your computer) avoiding being "click-happy" on unsolicited downloads, attachments and links?
 

My Computer

System One

  • OS
    W10 Pro
    Computer type
    PC/Desktop

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