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unable to refresh and reset my computer


dark123

New Member
Posts
1
#1
Hello, Im new here. Just stumbled upon this forum and hope the admin could help me. I'm using a Windows 8 64 and have been encountering alot of problems with my Asus Laptop.

I am unable to refresh and reset my computer as it will say something like "there is a problem resetting your pc, no changes are made." Same goes for the recovery mode F9 screen. The problems i encountered includes lots and lots of internet explorer window pop out when i tried to install some programs such as winrar, and some other software. I already disabled smart screen filter and scan for virus but nothing was found.

I already create a recovery drive USB "mine is 32gb" in my windows 8 as per what you posted in the first page and tried booting up F9 and run in USB in recovery mode but after asking for my Language and Keyboard layout, it just reboot my computer normally as in nothing had happened without resetting my computer. My Asus laptop came with Windows 8 pre installed without the disk and there isn't any OEM options in recovery mode. Only troubleshoot and USB option when i plugged in my recovery flash drive. Thanks! Hope someone can help me.
 
Last edited by a moderator:

My Computer

System One

  • OS
    Windows 8 64bit

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#2
Pop out!! Do you mean pop up and basically what are they saying. You did a AV scan and found nothing, suggest you download and run Malwarebytes (Free). Was your USB recovery drive created before or after the problems started?
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Ztruker

Well-Known Member
VIP Member
Guru
#3
See here: How to Recover Your Notebook PC

Make sure you backup anything you don't want to lose as the recovery process will most likely wipe it out, though some allow you to save the data first. DO this ahead of time to be sure.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

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