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Unable to log in as Administrator - "Yes" button disabled


Fifi834

New Member
Posts
2
#1
Hi,
I purchased an HP Notebook PC 2000-2c20NR last week that came pre-installed with Windows 8.
Somehow - I think it was when I was trying to change settings to where I do not have to give a password everytime I log in - I became lost as the Administrator. I am the only one who uses this laptop.

So, now I am stuck, unable to change settings, install/uninstall programs, etc. Everytime I try to change something, I am given this error screen:



As you see, it asks me to type an administrator password, then click Yes. The "Yes" option is greyed out and disabled. I have tried everything I could find to change this, but in order to make any changes, I have to be the Adminstrator (which I am), but this error screen pops up with any and everything I do. I have even tried a System Restore/Recovery, but I can't, because the UAC will not let me continue as Administrator.

The status of my account currently names me a "local user."

I have Norton Internet Security 2013 installed and no viruses, etc are present.

Please let me know how to fix this, as I am completely at a loss! :cry:
Thank you!!
 

My Computer

System One

  • OS
    Windows 8

Wullail

Active Member
Pro User
Posts
467
#2
Try this to get into the 'real' administrator account , so you can change your settings for that user.

right click "My computer" icon and click "Manage", in the window opened expand "Local users and groups".
click on "Users", right click "Administrator" and choose "Properties, Untick the "Account is disabled" checkbox. next time you'll log in you will have the "Real" administrator account to choose.

 

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    PC/Desktop
    Memory
    6 GB
    Screen Resolution
    1280 x 1024
    Hard Drives
    12 TB in 6 disks
    PSU
    TX650
    Keyboard
    G15
    Mouse
    Intellimouse 3.0
    Internet Speed
    100 Mbits
    Browser
    Chrome
    Antivirus
    Trend Micro

Fifi834

New Member
Posts
2
#3
Thanks for your reply.
When I click on "Manage," I get that same annoying error screen.

I can't change anything because I can't log in as Administrator - yet - it won't let me log in as Administrator.
Any other thoughts?
 

My Computer

System One

  • OS
    Windows 8

Wullail

Active Member
Pro User
Posts
467
#4

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    PC/Desktop
    Memory
    6 GB
    Screen Resolution
    1280 x 1024
    Hard Drives
    12 TB in 6 disks
    PSU
    TX650
    Keyboard
    G15
    Mouse
    Intellimouse 3.0
    Internet Speed
    100 Mbits
    Browser
    Chrome
    Antivirus
    Trend Micro

ilvkts2

New Member
Posts
1
#5
Has there been a better/easier way to fix this problem? I just bought an HP Pavilion g7, with windows 8. I am having the exact same problems as Fifi834 described above. Help?!?!?!
 

My Computer

System One

  • OS
    Windows 8
Posts
1
#7
A familiar story. I have to ask why Microsoft continues to release software which has not been properly tested.
I have exactly the same issue as many others: when I was setting up my new (windows 8.1) computer I was sucked in to setting up a Microsoft log in. Now I cannot log in on the User Account I need and I have the same ridiculous problem of being prompted for a password where no box exists to enter the information. Is this for real or are there better options than to buy computers which do not work? Seriously guys, windows 7 works reasonably well so how do you expect customers to buy a machine which is super complicated, new and works in a different manner....and then strike a problem like this with the Microsoft geeks giving lip service? rather than a proper working solution?
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP
Posts
1
#8
I had the same issue this morn on a customers comp it wouldnt let him install anything on his comp with out an admin password. reason behind that is cause when you make a local account and then make a new user account with email and password it messes up and doesnt give the new user admin priv.
its a pain this is a quick fix but it is better than reinstalling windows .

so normally one would set up a local account without a password so the next few steps will give you a passwod for the admin account every time to install a program it will ask for the admin password

start you system in safemode

Press the
Windows + R keys to open the Run dialog, type lusrmgr.msc and click/tap on OK. In the left pane, click/tap on the Users folder, then in the middle pane, Right click/tap on Administrator.
add/change password

restart in normal mode issue should be resolved

 
Last edited:

My Computer

System One

  • OS
    Windows 7/ Windows 8/ Windows 10