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Unable to Install Several "Important" Updates


Los Angeles


I have several Updates that fail; 3 of which are classified as "Important." The updates get applied, I reboot, then after reaching 99%, I get the error message, "We would not complete your updates. Undoing changes."

KB2962409, 2967917, 2981580, and all versions for English Input Personalization Dictionary (e.g., 2881553) fail.

I connected with the Answer Desk and they told me to try the two-button reset (Volume Up + Power button) and then after reboot, try the updates again. Needless to say, I rolled my eyes, complied and, of course, it didn't work and I'm getting the same result.

The Answer Tech also told me that the 4 KBs I mentioned above will be pulled and replaced in a few days. I am skeptical but, regardless, I am still stuck with not being able to get those updates installed.

I'm running Windows 8.1 on a Surface Pro 2.

Any ideas? Thanks!

My Computer

System One

  • OS
    Windows 8 Pro x64
    System Manufacturer/Model
    Lenovo ThinkPad W700

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