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Solved unable to go to desktop, refresh or reset windows8 laptop


haroldg

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Posts
50
#1
hi,

i am having a problem. can you help me coz i cant boot to my windows 8. please i need a solution.

problem goes like this:

as i open my laptop it says "preparing automatic repair" >> daignosing your pc >>> attempting repairs>>> then it was stuck
and cant proceed to desktop.

i tried to open advance setting by pressing "F8" then advance settings option appears. and i tried to a troubleshoot then
chose>>

REFRESH YOU PC --- "theres a problem refreshing your pc"
RESET YOUR PC ---- "theres a problem reseting you pc"
AUTO REPAIR ---- cannot repair

please help me...



right now i want to reformat my ASUS laptop with pre installed windows 8 but i dont know what to..

pleasee helpp me with this..

thanks in advance
 
Last edited by a moderator:

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS x202e
    CPU
    intel celeron
    Memory
    500
    Graphics Card(s)
    4g ddr
    Browser
    iE, chrome
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SIW2

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5,360
#3
If you upgraded to 8.1 via the store, that usually breaks the original recovery ability. It doesn't leave you with 8.1 recovery media either.

Ask MS what that is about
 

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    7/8/ubuntu/Linux Deepin
    Computer type
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haroldg

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50
#4
hello...

i ran the diskpart and list volume..

but there is no letter on the other three. it goes like this..
LTR label type
volume 0 C OS partition 186gb
volume 1 D New volum e partition 258gb
volume 2 none SYSTEM partition 300mb
volume 3 none recovery partition 600mb
volume 4 none restore partition 20gb


what can i do??
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS x202e
    CPU
    intel celeron
    Memory
    500
    Graphics Card(s)
    4g ddr
    Browser
    iE, chrome
    Antivirus
    avast

haroldg

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#5
ok sir ill try it.. thanks.. ill post back for the results..
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS x202e
    CPU
    intel celeron
    Memory
    500
    Graphics Card(s)
    4g ddr
    Browser
    iE, chrome
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haroldg

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#6
hello mr. saltgrass,

i procedure didnt work..
now as i open my laptop..it says

RECOVERY

it seems that you etc.....

you need to contact supplier etc...

press enter to continue
press f9 to go to
press esc to etc...



and as i press enter
it is just loading endlessly, the circling dot just didnt end..

is there other way to fix it?

thanks alot for your concerned..
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS x202e
    CPU
    intel celeron
    Memory
    500
    Graphics Card(s)
    4g ddr
    Browser
    iE, chrome
    Antivirus
    avast

Saltgrass

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1,121
#7
hello mr. saltgrass,

i procedure didnt work..
now as i open my laptop..it says

RECOVERY

it seems that you etc.....

you need to contact supplier etc...

press enter to continue
press f9 to go to
press esc to etc...



and as i press enter
it is just loading endlessly, the circling dot just didnt end..

is there other way to fix it?

thanks alot for your concerned..
It isn't my procedure, it is Microsoft's. But just to be certain, you did go to the Windows\System32\config directory and rename the two hives, software and system?

If you saw the end of the thread, I tested doing that and it did cause the repair system to start, but I selected Startup Repair and it fixed the system so it would boot. Probably it replaced the hives from the backups, not really sure. So if it isn't booting, try that.

Maybe you have something else wrong with your system and not the exact thing you seem to indicate.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB

Saltgrass

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#8
It appears from the partitions you show, you have not yet upgraded to 8.1 or you did it very early.

ASUS uses the F9 key to enter the OEM repair system. You may have to hold the key while you turn on the power, not sure, but the owner's manual should tell you. From there you may be able to Reset using that OEM procedure.

If not, we have another method to try, depending on what you can boot into, such as can you boot into a Command Prompt window?
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB

haroldg

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Posts
50
#9
yes mr. saltgrass i can use the command prompt.. from pressing f9>> torubleshoot>> advance option>> commamd prompt.

by the way..the result when i use the cd %windir%\system32\config

ren system system.001
ren software software.001

is like this: "The process cannot access the file because it is being used by another process"



i use also chkdsk /f /r /x and it says:
the result:

*The type of the file is NTFS.
*Cannot lock current drive.
*Windows cannot run disk checking on this volume bec. it is write protected.


i use also diskpart.
1. diskpart
2. disk part>list volume
3. exit

then i use this: sfc /scannow /offbootdir=C:\/offwindir=D:\windows
the result: "Windows Resourse Protection could not start the repair service"





and mr. salt grass.. i was worried about my files so what i did was i bought an SATA enclosure, i put my my laptop drive there and i put it to another computer so that i can get my files. my drive acts as a External harddrive in a simple sense.
does it affect the booting when i put it back to my laptop again??
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS x202e
    CPU
    intel celeron
    Memory
    500
    Graphics Card(s)
    4g ddr
    Browser
    iE, chrome
    Antivirus
    avast

haroldg

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#10
mr. saltgrass i also use BCEDIT
the result:

Windows boot manager

Identifier <bootmgr>
Device partition=\Device\HarddiskVolume1
Path \EFI\Microsoft\Boot\bootmgfw.efi
Description Windows Boot Manager
Locale en-US
Inherit <globalsettings>
Default <default>
Resume object <4657d0b5-2b48-11e2-9071-f1e63deb0cd87>
Display order <default>
Tools display order <memdiag>
Timeout 30


Windows boot loader

Identifier <default>
Device Partition=C:
Path \windows\system32\winload.efi
Description windows 8
Locale en-Us
Inherit <bootloadersettings>
Recovery sequence <current>
Recovery enabled yes
Isolatedcontext yes
Allowed in memory settings 0x15000075
Os device partition=C:
System root \windows
Resume object <4657d0b5-2b48-11e2-9071-f1e63deb0cd87>
Nx OptIn
Bootmenupolicy standard
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS x202e
    CPU
    intel celeron
    Memory
    500
    Graphics Card(s)
    4g ddr
    Browser
    iE, chrome
    Antivirus
    avast

Saltgrass

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#11
It is good you are backing up your data because from the situation you seem to describe, the Reset will set your system back to Windows 8, as it came from the factory.

Since you cannot get into your normal install, some information may not be accessible for the process needed. But you can confirm the OEM F9 options do not give you an option to Reset the system? If you do have that option, then when the data is copied off the drive, use the Reset option to restore your system to a factory condition.

If you cannot use the Factory Reset option, we may be able to reset you system anyway. I am attaching an instruction sheet of how to go about this if the factory Reset option does not function. SIW2 also has some utilities to recover your install, if you want to check those.

Look at the instructions and see if you understand and believe you can complete the steps. I will be back in the morning if you have questions. The instructions were written for someone who could still boot into their install. You will have to use another Command Prompt, which you say you can get. Since I have not tested in that manner, there may be some differences, but let us know if you have questions or problems.

If you do not feel comfortable with the instructions, do not proceed to the Format command.

This process was written to help those who might be unable to Reset they systems after doing the 8 to 8.1 upgrade. The situation in this thread shows the Recovery Tools partition is still set to the Original Recovery Tools partition and a Reset is not possible. Most of these seemed to be ASUS folks, but I have now seen a Dell system with the same indications. The process is not hard to complete but you will need some experience with a Command Prompt Window. Make sure you try a Reset from within Windows first to make sure it will not work that way either.

This is being done on a UEFI install. Partitons will be different for a Legacy install, if you even have an Image to use to reset.
It is important you gather information prior to starting the process so it will be readily available. You will need:

The path to your Factory Reset image in the large Recovery partition.
The Index of the Factory Image you need to use.

Make sure you put spaces in the commands where needed, usually in front of /. It is not always easy to tell when reading a description such as this.

Both of these are available in the listing from a reagentc /info command when run in an administrative command window.
C:\WINDOWS\system32>reagentc /info
Windows Recovery Environment (Windows RE) and system reset configuration
Information:
Windows RE status: Enabled
Windows RE location:
\\?\GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE

Boot Configuration Data (BCD) identifier: 20aa6f62-d226-11e3-9510-a21b36ea8e97
Recovery image location:
\\?\GLOBALROOT\device\harddisk0\partition7\RecoveryImage <-- path
Recovery image index: 1 <--index
Custom image location:
Custom image index: 0

REAGENTC.EXE: Operation Successful.

The overall process involves getting into the Windows 8.1 Recovery Command prompt, the one you have to sign in to. From there, you use Diskpart to list the Drive letters while in the Recovery environment, set a drive letter on the Recovery Image partition, and format and assign the letter C: to the OS partition.

After that, you use DISM to apply the Factory image to the OS partition.

After the image has been applied, you use a bcdboot c:\Windows command to refresh the BCD Store so you can reboot into Windows 8.

If you want to try, we can get started. The disclaimer is something can always go wrong and you might loose your install. But protect your Factory image however you can. External Recovery Media and a System Image Backup are always good to have.

Charms Bar - Settings - Change PC Settings - Update & Recovery - Recovery - Advanced Startup - Restart

Troubleshoot - Advanced - Command Prompt
and another reboot.

Troubleshoot - Advanced - Command Prompt and sign in.

Open Diskpart. The Drive numbers and partition numbers you need to use may be different from mine. Check the listing to make sure you are working on the correct partition.

Diskpart
list volume <-- use as a reference
list disk
select disk 0 <-- Use correct number from listing, probably 0
list partition
select partition 7 <-- Large (~20 GB) recovery partition
assign letter="R"

Format the Windows partition:
Select partition 4 <-- Number of OS partition
format quick fs=ntfs <-- formatting is not required, but allows a cleaner reset. Once done, your install is gone, for now.
assign letter="C"
exit

Now use DISM with the paths and index you should already have. For help, use DISM /Apply-Image /?

Dism /Apply-Image /ImageFile:R:\RecoveryImage\install.wim /Index:1 /ApplyDir:C:\

When it finishes, run this command.

bcdboot C:\Windows

then reboot your system. You may need to check the Bios to make sure the correct boot device is set as first priority. But you should now be able to boot into Windows 8.

Cleanup:

You also need to check the reagentc /info listing to see if the Factory Image is still registered. If it is not, use the command below to set it.

Assuming the Recovery Image partition still shows as R: but if not, use Diskpart to reassign the letter.

reagentc /setosimage /path R:\RecoveryImage /index 1

Check to make sure it worked, then remove the drive letter from that partition. Use Diskpart to find the partition again, and instead of using assign letter="R", just use Remove.

 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB

haroldg

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#12
i am still unable boot to my desktop :(
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS x202e
    CPU
    intel celeron
    Memory
    500
    Graphics Card(s)
    4g ddr
    Browser
    iE, chrome
    Antivirus
    avast

haroldg

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Member
Posts
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#13
Ok sir.. all my files was back up already and there are no more files on my laptop.
ill try to analyze the instructions first before i proceed...
ill post back on what happen and hope it will do the trick..

mmmm.. mr.saltgrass..is there any screenshots?? just for better understanding on visionary output..:)

thanks alot for your concerned:)
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS x202e
    CPU
    intel celeron
    Memory
    500
    Graphics Card(s)
    4g ddr
    Browser
    iE, chrome
    Antivirus
    avast

haroldg

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#14
mr . saltgrass...

when i open the command prompt the directory is like this:

X:\windows\system32>

instead of

C:\windows\system32>

how can i go to C:??
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS x202e
    CPU
    intel celeron
    Memory
    500
    Graphics Card(s)
    4g ddr
    Browser
    iE, chrome
    Antivirus
    avast

haroldg

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#15
by the way when i type C: to access drice c..

the result is:

C:>

and not C:\


the reagentc \info is not recognize mr. saltgrass.. can i still proceed to the procedure??
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS x202e
    CPU
    intel celeron
    Memory
    500
    Graphics Card(s)
    4g ddr
    Browser
    iE, chrome
    Antivirus
    avast

Saltgrass

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#16
The reagentc command does not seem to work in a Recovery command Prompt. You may have to use alternalte methods to find the information.

I will run the reset again on my system and try to take pictures. It is not as easy in a Command Prompt from Recovery as it is in a Command Prompt within Windows.

Here is another thread you might check. It may show and explain some of the items in the directions.

http://www.eightforums.com/general-support/47695-too-many-recovery-partitions.html

You will stay in the X:\windows\System32 directory to run the commands. Unless DISM doesn't work where you are. If so, you may have to go to C: but that means you condition is different than the tutorial was designed for.

I will be working on getting those pictures.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB

Saltgrass

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#17
This will get you started. Nothing here will cause any problems, but you can practice doing the commands. If you restart your system, the drive letter assigned to the Recovery Image partition may need to be renewed.

I have Bolded the information you will want to know. Your image will show more than one index number. You probably need to use the highest one. Right now I am waiting for my camera to charge so I can take the pictures... :)

X:\WINDOWS\system32>diskpart

Microsoft DiskPart version 6.3.9600

Copyright (C) 1999-2013 Microsoft Corporation.
On computer: SEEKER

DISKPART> lis vol

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 0 F DVD-ROM 0 B No Media
Volume 1 C Windows 8 U NTFS Partition 124 GB Healthy Boot
Volume 2 G Up_Data NTFS Partition 127 GB Healthy
Volume 3 Recovery NTFS Partition 300 MB Healthy Hidden
Volume 4 FAT32 Partition 99 MB Healthy System
Volume 5 NTFS Partition 450 MB Healthy Hidden
Volume 6 Recovery NTFS Partition 15 GB Healthy Hidden
Volume 7 D Backup Data NTFS Partition 303 GB Healthy


DISKPART> lis dis

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 298 GB 29 GB *
Disk 1 Online 596 GB 1024 KB *

DISKPART> sel dis 0

Disk 0 is now the selected disk.

DISKPART> lis par

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Recovery 300 MB 1024 KB
Partition 2 System 99 MB 301 MB
Partition 3 Reserved 128 MB 400 MB
Partition 4 Primary 124 GB 528 MB
Partition 5 Recovery 450 MB 124 GB
Partition 6 Primary 127 GB 125 GB
Partition 7 Recovery 15 GB 283 GB

DISKPART> sel par 7

Partition 7 is now the selected partition.

DISKPART> assign letter="R"

DiskPart successfully assigned the drive letter or mount point.

DISKPART> exit

Leaving DiskPart...

X:\WINDOWS\system32>dir /a R:
Volume in drive R is Recovery
Volume Serial Number is 04B7-5CC1

Directory of R:\

05/02/2014 12:20 PM <DIR> $RECYCLE.BIN
05/02/2014 12:20 PM <DIR> RecoveryImage
05/11/2014 12:26 PM <DIR> System Volume Information
0 File(s) 0 bytes
3 Dir(s) 5,473,603,584 bytes free


X:\WINDOWS\system32>dir /a R:\RecoveryImage
Volume in drive R is Recovery
Volume Serial Number is 04B7-5CC1

Directory of R:\RecoveryImage

05/02/2014 12:20 PM <DIR> .
05/02/2014 12:20 PM <DIR> ..
05/02/2014 05:23 PM 10,434,081,353 install.wim
1 File(s) 10,434,081,353 bytes
2 Dir(s) 5,473,603,584 bytes free

X:\WINDOWS\system32>dism /Get-ImageInfo /ImageFile:R:\RecoveryImage\install.wim

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Details for image : R:\RecoveryImage\install.wim

Index : 1
Name : Drive-C
Description : <undefined>
Size : 28,285,394,810 bytes

The operation completed successfully.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB

Saltgrass

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1,121
#18
Hopefully this picture will give you the info needed. If you did the listing in the earlier post, just start with the Diskpart where it selects and formats the OS partition.

After the process was finished, I was able to boot back into Windows 8 after having run the process on an 8.1 install.

Good Luck, and if any questions arise or a command does not work as expected, let us know.
 

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My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB

haroldg

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Member
Posts
50
#19
mr. saltgrass

why is partition 7 the one chosen?
and why partition 4 bold?
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS x202e
    CPU
    intel celeron
    Memory
    500
    Graphics Card(s)
    4g ddr
    Browser
    iE, chrome
    Antivirus
    avast

Saltgrass

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#20
The instructions tell you why. Partition 7, on my system, is the Recovery Image partition. Therefore it needs a drive letter. Partition 4 is the OS partition.

Use the partitions, Paths, and Index number for your install.

Some pictures from you might be helpful... :)
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB

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