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Solved Unable to download updates to newly installed programs.


KCal1450

New Member
Posts
12
#1
Hi. Not sure this is the right forum...if not I apologize. I have a new (2-weeks) HP computer with Windows 8.1 installed. I have tried to install two programs via CD, both successfully. However, when the new programs check for updates (both say there is one available), I get a message that the update was not successful, as I am not the administrator.
This is baffling, as I am the only user, and when I check, Windows shows me logged in as Administrator. (There are no other user accounts active at all).
I asked for user help for one of the programs thru their website, and they had me doing all kinds of different things: Clean Boot, "manually" download and install their update, etc., but nothing works. They, too, are baffled. Now they want me to create a separate "user account," and try that. But a "user" is not "administrator," and if it doesn't recognize me as administrator, it sure won't recognize an administrator in a user account.
I thought all this was the program/website fault, but when the same thing happened when I installed the second program, it got me to worrying that maybe there's something "off" in Windows 8.1.
Any help anyone can give me would be appreciated.
PS....I hesitate to post the names of the companies involved, or the software I'm installing, but I will if you all think it is OK. Both are fairly well-known companies; not fly-by-nights.
 

My Computer

System One

  • OS
    Windows 8.1 - 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 18-5010 All-In-One
    CPU
    AMD E1-2500
    Motherboard
    Don't Know
    Memory
    500 GB
    Graphics Card(s)
    AMD Radeon HD8240
    Browser
    IE 11
    Antivirus
    McAfee

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#2
Try right clicking the program and click "Run as Administrator" then try your update.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

KCal1450

New Member
Posts
12
#3
On the first program, that was one of the first things I tried. No luck. I just tried it on the second one, and it says it does not "support run as administrator." It suggested I login as a user w/admin. privileges.
Thanks for the suggestion, though. I had forgotten I hadn't tried that on the second program.
 

My Computer

System One

  • OS
    Windows 8.1 - 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 18-5010 All-In-One
    CPU
    AMD E1-2500
    Motherboard
    Don't Know
    Memory
    500 GB
    Graphics Card(s)
    AMD Radeon HD8240
    Browser
    IE 11
    Antivirus
    McAfee

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#4
Are you logged in with your Microsoft Account or User Account
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

KCal1450

New Member
Posts
12
#5
I only have the one account. At the initial setup, it opened with my Microsoft Account, and I've stuck with that ever since. I have no other account on this new PC.
 

My Computer

System One

  • OS
    Windows 8.1 - 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 18-5010 All-In-One
    CPU
    AMD E1-2500
    Motherboard
    Don't Know
    Memory
    500 GB
    Graphics Card(s)
    AMD Radeon HD8240
    Browser
    IE 11
    Antivirus
    McAfee

Nuccii

New Member
VIP Member
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Canada

Posts
1,950
#6
In order to run an application with administrator privileges you need to locate the application executable, right-click on it and select Properties, followed by clicking the Compatibility tab and then make sure that the “Run this program as an administrator” option at the bottom of the dialog is checked.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

KCal1450

New Member
Posts
12
#7
Thank you! I will try this next. I'm pushed for time right now, but will do it as soon as I can (within a day) and let you know.
Thanks again.
 

My Computer

System One

  • OS
    Windows 8.1 - 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 18-5010 All-In-One
    CPU
    AMD E1-2500
    Motherboard
    Don't Know
    Memory
    500 GB
    Graphics Card(s)
    AMD Radeon HD8240
    Browser
    IE 11
    Antivirus
    McAfee

KCal1450

New Member
Posts
12
#8
Well, I can't believe this, but I can't find an .exe file. Here's what I tried: I put my app's CD in the disc drive, and when it asked me what I wanted it to do, I said, "open files." There are a number of Zip files, which, when I tried to unzip them, said "cannot open," but I right-clicked on each file anyway, went to properties, and looked for an administrator approval. There was none for any of them.
Still stumped.
 

My Computer

System One

  • OS
    Windows 8.1 - 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 18-5010 All-In-One
    CPU
    AMD E1-2500
    Motherboard
    Don't Know
    Memory
    500 GB
    Graphics Card(s)
    AMD Radeon HD8240
    Browser
    IE 11
    Antivirus
    McAfee

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#9
You cannot open the zip files because there is another mini program that does that. Do see a file named Setup?
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

KCal1450

New Member
Posts
12
#10
Yes, I have a Setup file. Its properties show a "general" and "details" tab. Under the details tab, there's a list of things; one says Owner and next to it, it says "everyone," but it doesn't seem to have a way to allow me to change that. And that's the closest thing to a "user" or "administrator" it has listed.
 

My Computer

System One

  • OS
    Windows 8.1 - 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 18-5010 All-In-One
    CPU
    AMD E1-2500
    Motherboard
    Don't Know
    Memory
    500 GB
    Graphics Card(s)
    AMD Radeon HD8240
    Browser
    IE 11
    Antivirus
    McAfee

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#11
When you right click the setup file does it say Run as Administrator, if so click it.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

KCal1450

New Member
Posts
12
#12
I did find a "run as administrator" option on the setup file, clicked on it, and the installation started. When it finished, it asked to check for updates. I allowed it, but got the same message. "RT patch error, cannot download update."
Still no luck.:(
 

My Computer

System One

  • OS
    Windows 8.1 - 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 18-5010 All-In-One
    CPU
    AMD E1-2500
    Motherboard
    Don't Know
    Memory
    500 GB
    Graphics Card(s)
    AMD Radeon HD8240
    Browser
    IE 11
    Antivirus
    McAfee

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#13
Different kind of error now. Suggest you get help from the program support site.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
#14
If you are clicking on a shortcut, right click it, choose as in the picture---

screenshot_145.jpg
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

KCal1450

New Member
Posts
12
#15
Well, I don't know what happened, but in desperation, I just closed the installed program, and shut down/restarted the computer. Then, after restart, I opened the program with "run as administrator." I OKd the update, and....it TOOK!
Still have some bugs to work on with the site support people, but at least I finally got the update.
Thank you so much for your help!
 

My Computer

System One

  • OS
    Windows 8.1 - 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 18-5010 All-In-One
    CPU
    AMD E1-2500
    Motherboard
    Don't Know
    Memory
    500 GB
    Graphics Card(s)
    AMD Radeon HD8240
    Browser
    IE 11
    Antivirus
    McAfee
#16
Glad you got it fixed. :)
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security