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Solved Unable to delete folder - Permissions & ownership issue


winster8

New Member
Posts
3
#1
Hi All,

Have a problem that sounds super simple, but, for some reason isn't... I can't delete a folder!

There is a folder left over from an uninstalled product called "Symantec". When I attempt to delete this, I get the message "You require permission from SYSTEM to make changes to this file". Clicking the "Try Again" button does nothing and the same message reappears.

I have tried to take ownership of the file through Properties > Security > Advanced, however, I get this error:
"An error occured while applying security information to (file path). Failed to enumerate objects in the contianer. Access is denied."

I have also tried to use an elevated command prompt to run the takeown command on this directory, however, get the "Access is denied." message for all files.

Any ideas on how to delete this file - unlocker does not work either!

Appreciating any help on this matter.

Thanks,

winster8
 

My Computer

System One

  • OS
    Windows 8 Home Premium
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung
    CPU
    Intel Core i3 2.53GHz
    Memory
    8GB
    Graphics Card(s)
    Integrated Intel
    Browser
    Firefox 20.0
    Antivirus
    Bitdefender Antivirus 2013

Brink

Administrator
Administrator
mvp
Posts
23,744
#2

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
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    Corsair Hydro H115i
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    Logitech wireless K800
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    Internet Speed
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    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

winster8

New Member
Posts
3
#3
Hi Shawn,

Thanks for the quick reply. The Norton Removal Tool didn't help, as Symantec Endpoint Protection uninstall fails through Add/Remove programs (no error codes etc, just kills itself!).

Cheers though :)
 

My Computer

System One

  • OS
    Windows 8 Home Premium
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung
    CPU
    Intel Core i3 2.53GHz
    Memory
    8GB
    Graphics Card(s)
    Integrated Intel
    Browser
    Firefox 20.0
    Antivirus
    Bitdefender Antivirus 2013

Brink

Administrator
Administrator
mvp
Posts
23,744
#4

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

winster8

New Member
Posts
3
#5
Hi Brink,

Thanks for that, the CleanWipe tool did the trick nicely!

All the best :D
 

My Computer

System One

  • OS
    Windows 8 Home Premium
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung
    CPU
    Intel Core i3 2.53GHz
    Memory
    8GB
    Graphics Card(s)
    Integrated Intel
    Browser
    Firefox 20.0
    Antivirus
    Bitdefender Antivirus 2013

Brink

Administrator
Administrator
mvp
Posts
23,744
#6
Great news. :)
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

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