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Unable to create new folders on external hard drive


Inspiron

New Member
Posts
4
#1
Hello everyone,
I have lot of media files on my external hard drive so I decided to tidy up by creating folders Suddenly I run into this error



This is a new laptop
Inspiron 13 7000 Series 2-in-1 Tablet PC | Dell Canada

Im running windows 8.1 I have full permissions and I don't know what to do



Please advise.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 7347
    CPU
    4th Generation Intel® Core™ i5-4210U processor (3M Cache, up to 2.7 GHz)
    Memory
    8GB DDR3L 1600MHz (8GBx1)
    Graphics Card(s)
    Intel® HD Graphics 4400
    Hard Drives
    500GB 5400RPM SATA Hard Drive
    Browser
    Google Chrome
    Antivirus
    Avira

jagwar

Aircraft Enthusiast
Member
By the Ocean

Posts
177
#2
To clarify, you are creating folders on the external hard drive, not the laptop's drive? I know that's what your title says, but still want to make sure. Since you are doing such a simple task and receiving a catastrophic failure, it could be that the external drive is having hardware issues. You can check it's sector health with Hard Disk Sentinel: Download Hard Disk Sentinel
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4th Gen
    Memory
    16GB
    Graphics Card(s)
    Nvidia Geforce GTX 950m
    Monitor(s) Displays
    27in Asus display
    Screen Resolution
    1080p
    Hard Drives
    240GB SSD, x2 2TB My Passport, x2 6TB My Book
    Browser
    Chrome

Inspiron

New Member
Posts
4
#3
Thats right on the external drive
Disk Sentinel reveals "Test Failed by Read Element"


What should I do next?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 7347
    CPU
    4th Generation Intel® Core™ i5-4210U processor (3M Cache, up to 2.7 GHz)
    Memory
    8GB DDR3L 1600MHz (8GBx1)
    Graphics Card(s)
    Intel® HD Graphics 4400
    Hard Drives
    500GB 5400RPM SATA Hard Drive
    Browser
    Google Chrome
    Antivirus
    Avira

jagwar

Aircraft Enthusiast
Member
By the Ocean

Posts
177
#4
The drive doesn't seem like it's doing too well. You probably want to get it replaced using the warranty or whatever.
I checked your drive's warranty status according to the serial number, here's a screen:
http://i.imgur.com/3837c5a.jpg?1
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4th Gen
    Memory
    16GB
    Graphics Card(s)
    Nvidia Geforce GTX 950m
    Monitor(s) Displays
    27in Asus display
    Screen Resolution
    1080p
    Hard Drives
    240GB SSD, x2 2TB My Passport, x2 6TB My Book
    Browser
    Chrome

Inspiron

New Member
Posts
4
#5
How did you do that? Does this mean I can get my hard drive replaced before the 27th?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 7347
    CPU
    4th Generation Intel® Core™ i5-4210U processor (3M Cache, up to 2.7 GHz)
    Memory
    8GB DDR3L 1600MHz (8GBx1)
    Graphics Card(s)
    Intel® HD Graphics 4400
    Hard Drives
    500GB 5400RPM SATA Hard Drive
    Browser
    Google Chrome
    Antivirus
    Avira

jagwar

Aircraft Enthusiast
Member
By the Ocean

Posts
177
#6

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4th Gen
    Memory
    16GB
    Graphics Card(s)
    Nvidia Geforce GTX 950m
    Monitor(s) Displays
    27in Asus display
    Screen Resolution
    1080p
    Hard Drives
    240GB SSD, x2 2TB My Passport, x2 6TB My Book
    Browser
    Chrome

Inspiron

New Member
Posts
4
#7
Alright I'll speak with Western Digital support and find out what they can do for me. Thanks for your help.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 7347
    CPU
    4th Generation Intel® Core™ i5-4210U processor (3M Cache, up to 2.7 GHz)
    Memory
    8GB DDR3L 1600MHz (8GBx1)
    Graphics Card(s)
    Intel® HD Graphics 4400
    Hard Drives
    500GB 5400RPM SATA Hard Drive
    Browser
    Google Chrome
    Antivirus
    Avira

jagwar

Aircraft Enthusiast
Member
By the Ocean

Posts
177
#8
Alright I'll speak with Western Digital support and find out what they can do for me. Thanks for your help.
If you end up setting up an RMA with them don't forget to ask for a shipping label to send the unit to them for free...it's a UPS label.
Good luck.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4th Gen
    Memory
    16GB
    Graphics Card(s)
    Nvidia Geforce GTX 950m
    Monitor(s) Displays
    27in Asus display
    Screen Resolution
    1080p
    Hard Drives
    240GB SSD, x2 2TB My Passport, x2 6TB My Book
    Browser
    Chrome

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