Unable to create new folders on external hard drive

[Inspiron]

Hello everyone,
I have lot of media files on my external hard drive so I decided to tidy up by creating folders Suddenly I run into this error

This is a new laptop
Inspiron 13 7000 Series 2-in-1 Tablet PC | Dell Canada

Im running windows 8.1 I have full permissions and I don't know what to do

Please advise.

 

[jagwar]

To clarify, you are creating folders on the external hard drive, not the laptop's drive? I know that's what your title says, but still want to make sure. Since you are doing such a simple task and receiving a catastrophic failure, it could be that the external drive is having hardware issues. You can check it's sector health with Hard Disk Sentinel: Download Hard Disk Sentinel

 

[Inspiron]

Thats right on the external drive
Disk Sentinel reveals "Test Failed by Read Element"

What should I do next?

 

[jagwar]

The drive doesn't seem like it's doing too well. You probably want to get it replaced using the warranty or whatever.
I checked your drive's warranty status according to the serial number, here's a screen:
http://i.imgur.com/3837c5a.jpg?1

 

[Inspiron]

How did you do that? Does this mean I can get my hard drive replaced before the 27th?

 

[jagwar]

How did you do that? Does this mean I can get my hard drive replaced before the 27th?

Western Digital warranty status link:
WD Support / Warranty Services / Warranty Check for End User

I have replaced plently of drives with them.
And yes, it does mean you can get it replaced, provided your country is eligible.

 

[Inspiron]

Alright I'll speak with Western Digital support and find out what they can do for me. Thanks for your help.

 

[jagwar]

Alright I'll speak with Western Digital support and find out what they can do for me. Thanks for your help.

If you end up setting up an RMA with them don't forget to ask for a shipping label to send the unit to them for free...it's a UPS label.
Good luck.