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Unable to connect to 5GHz Wifi on NETGEAR Tri-Band Router


Posts
4
#1
Hello

I recently got the newest NETGEAR router device, the NETGEAR Nighthawk X8 AC5300 Smart WiFi Router, and I am unable to connect to the 5GHz WiFi it provides on its Tri-band WiFi. I am currently only on its 2.4GHz WIFI, which I assume is lesser than the 5G. I am able to connect to the 5GHz on my smart phone, so I know it exists from the router. I am running a windows 8.1 currently on a desktop on an HP Envy 700-213 Desktop PC.

Edit:
[DEL]My computer supports 802.11b, 802.11g, and 802.11n radio types - which supports 5GHz WiFi[/DEL]
My adapter is a Ralink RT3290 802.11bgn Wi-Fi Adapter

Any ideas for why I am unable to connect to this WiFi?
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1

strollin

Old Guys Rule!
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#2
The most likely explanation is that the wifi adapter in your HP Envy 700-213 doesn't support the 5Ghz band.

If you really want to connect at 5Ghz you will need to get a new wifi adapter for your computer.
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)
    Computer type
    PC/Desktop
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    Home built i7-8700K, Toshiba Satellite S55-A Laptop, MS Surface Pro 3, Dell Inspiron 15 5000
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    3.7Ghz Core i7-8700K, 2.4Ghz Core i7-3630QM, 1.9Ghz Core i5 4300U, 2.8Ghz Core i5 6200U
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    Retired after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant.
Posts
4
#3
The most likely explanation is that the wifi adapter in your HP Envy 700-213 doesn't support the 5Ghz band.

If you really want to connect at 5Ghz you will need to get a new wifi adapter for your computer.
My computer supports 802.11b, 802.11g, and 802.11n radio types - Looked it up and said my wifi adapter supports 5GHz, so that shouldn't be the problem.
 

My Computer

System One

  • OS
    Windows 8.1

Ztruker

Well-Known Member
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#4

My Computer

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    Windows 10 Pro X64
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strollin

Old Guys Rule!
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#5
Do you see the 5Ghz connection in the list of available hotspots but are unable to connect to it?

Your wifi adapter needs to support the 802.11 AC standard in order to have dual band capabilities. Can you post the model of you wifi adapter?
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built i7-8700K, Toshiba Satellite S55-A Laptop, MS Surface Pro 3, Dell Inspiron 15 5000
    CPU
    3.7Ghz Core i7-8700K, 2.4Ghz Core i7-3630QM, 1.9Ghz Core i5 4300U, 2.8Ghz Core i5 6200U
    Motherboard
    ASUS TUF Z370-Pro Gaming, Toshiba, MS, Dell
    Memory
    16G, 12G, 4G, 8G
    Graphics Card(s)
    Nvidia GTX 1050, Intel HD Graphics 4000
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dell S2817Q 28", 15.6"
    Screen Resolution
    3840x2160, 1366x768 (laptop)
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data on Desktop, 512GB ssd for laptop, 128GB SSD tablet, 500GB ssd laptop
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    120Mbps/6Mbps down/up
    Browser
    FireFox
    Antivirus
    MSE on desktop, Defender on laptop
    Other Info
    Retired after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant.
Posts
4
#6
Do you see the 5Ghz connection in the list of available hotspots but are unable to connect to it?

Your wifi adapter needs to support the 802.11 AC standard in order to have dual band capabilities. Can you post the model of you wifi adapter?
Ah, I see now - my adapter is a Ralink RT3290 802.11bgn Wi-Fi Adapter, and doesn't support 802.11ac. Do you know where I can get a WiFi adapter/Ethernet card that supports 802.11ac (stores like Best Buy, etc.)?
 

My Computer

System One

  • OS
    Windows 8.1

popeye

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#7

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    Comodo
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    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

broe23

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Central IL

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3,468
#8
Open up a Command window and at the prompt enter without the quotes "netsh wlan show all". You can also show the wlan device driver info by using the following in a command window "netsh wlan show drivers"
 

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    Linux Mint 17.2
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