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Unable to boot on four cores / kmode_exception_not_handled


ottarsk

New Member
Posts
7
#1
Hello,

Just before christmas I got my new hardware - ready for me to assemble it. When the cable was mounted, and I closed the cabinet - the problems started to occur. The system crashed, and I am currently unable to start windows without limiting the CPU to two cores. I am getting BSOD every time I boot with four cores.

The DVD player is remove again.
The GPU is un-installed, same errors.
One RAM-module at the time is dismounted, same error.
Win8 installation on USB, not same error - but freezes.


I have tried to attach the SF Diagnostic information, let me know if this is the information needed.

Is the CPU dead?
BIOS-settings?

I appreciate all help!
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    CPU
    i5 3570K
    Motherboard
    ASUS P8H77-I
    Memory
    2x4GB Corsair Vengeance DDR3 1600Mhz
    Graphics Card(s)
    Gainward GTX 680

topgundcp

Well-Known Member
VIP Member
Guru
San Jose - California

Posts
2,847
#2
Your attachment is in Norwegian so it does not help.

Since this PC is a home built, I would suggest that you take out the CPU and take a close look if there's any dirt or bent pin then re-seat it. I am not sure if you do any overclocking but if you do, take out the battery for 10' or so then put it back in, set the BIOS to factory default and also make sure all the cables making good contact.

Reboot the PC.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

ottarsk

New Member
Posts
7
#3
Hello,

I tried what you mentioned - but could not see anything I found wrong. The CPU was mounted within the guiding brackets that is in the 1155-socket.
No overclocking, default settings in the BIOS-setup.
 

My Computer

System One

  • OS
    Windows 8
    CPU
    i5 3570K
    Motherboard
    ASUS P8H77-I
    Memory
    2x4GB Corsair Vengeance DDR3 1600Mhz
    Graphics Card(s)
    Gainward GTX 680

topgundcp

Well-Known Member
VIP Member
Guru
San Jose - California

Posts
2,847
#4
is your BIOS up to date ?
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

ottarsk

New Member
Posts
7
#6
Bios is updated to lateat version. Same results with old and new bios.

I can not choose which cores are active, only the total number of active cores.
 

My Computer

System One

  • OS
    Windows 8
    CPU
    i5 3570K
    Motherboard
    ASUS P8H77-I
    Memory
    2x4GB Corsair Vengeance DDR3 1600Mhz
    Graphics Card(s)
    Gainward GTX 680

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#7
Ensure that your SSD has the latest firmware installed.
Ensure that all of your storage controller drivers are the latest available (DO NOT use anything that's not dated from 2012)

Recheck every connection inside the case. Remove and reseat the RAM. Check to make sure that all fans are running and that the heatsink for the CPU is seated properly.

I wonder about the temps inside the system. Please use this free utility to ensure that the temps are OK: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools
If uncertain, let us know what the temps are.

Please run these free hardware diagnostics: Hardware Diagnostics
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

ottarsk

New Member
Posts
7
#8
Hello

Firmware of SSD is updated (was not ).
Tested the disk, and got approx 150Mbit/s.
memtest86 ran through one time, and found no errors.

I made some screenshots With HWInfo, they are Attached. PLease comment, especially on voltage Levels.
The voltage Levels read in bios seem fine.

I am having diifilculties about some of the drivers (to get all to be 2012 Versions).
The Storage Controller and Samsung SSD 840 are both some Microsoft driver from 2006, and I simply don't know how to do anything about it.
The SATA / AHCI Controller is from 2012.

I also ran te ASUS PC Diagnostic, which appearntly is showing no errors.

Thank you for all advices so far.
 

My Computer

System One

  • OS
    Windows 8
    CPU
    i5 3570K
    Motherboard
    ASUS P8H77-I
    Memory
    2x4GB Corsair Vengeance DDR3 1600Mhz
    Graphics Card(s)
    Gainward GTX 680

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#9
Zip up and upload the next memory dump(s) - if it crashes again. They're located in C:\Windows\Minidump
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

ottarsk

New Member
Posts
7
#10
It crashes every time I try to run With four cores. It crashes during loading of Windows. The blue screen appears, but only parts of the screen og blue, and only parts of the text appears.
When I run at two cores, the system is very stable.

Even though I set it to dump minidump files, I am not able to locate these dump-files.
 

My Computer

System One

  • OS
    Windows 8
    CPU
    i5 3570K
    Motherboard
    ASUS P8H77-I
    Memory
    2x4GB Corsair Vengeance DDR3 1600Mhz
    Graphics Card(s)
    Gainward GTX 680

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#11
Run these free diagnostics (try with only 2 cores and with all 4): Hardware Diagnostics
Even with 2 cores - if everything passes, then you know it's the CPU.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

ottarsk

New Member
Posts
7
#12
well, memtest ran fine the other day when I did that test, and I am not able to find an other diagnosis from Samsung than "Samsung Magician - Benchmark Tester"¨.
I downloaded a Inten CPU tester, which yielded "pass".

I was able to choose boot With two processors in Windows, and enable all four in BIOS - and this booted fine. Then I found all four cores under "Device management", but only two With HWInfo and another Software for cpu temp monitoring.

I called the support phone for the shop where I got the Equipment, and they said it would most likely be bent pins. So I removed the CPU again, and double checked for bent pins - not finding anything but all pins at line.

I Guess this looks like it is some hardware issues With motherboard or CPU?

Maybe I forgot to mention that the system did not boot under ubuntu (from usb) either. The error Message there was:
"BUG: unable to handle kernel"

I Will proceed to return the hardware...
 

My Computer

System One

  • OS
    Windows 8
    CPU
    i5 3570K
    Motherboard
    ASUS P8H77-I
    Memory
    2x4GB Corsair Vengeance DDR3 1600Mhz
    Graphics Card(s)
    Gainward GTX 680

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#13
I agree, return the hardware and start fresh.
Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

ottarsk

New Member
Posts
7
#14
A late reply. Anyway, changing cpu cured it :)
 

My Computer

System One

  • OS
    Windows 8
    CPU
    i5 3570K
    Motherboard
    ASUS P8H77-I
    Memory
    2x4GB Corsair Vengeance DDR3 1600Mhz
    Graphics Card(s)
    Gainward GTX 680