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Solved Troubleshooting Help? Win 8.1 programs slow/ unresponsive


Silverhand92

Home IT Guy
Member
Posts
109
#1
Alright, so I'm a former IT Systems Analyst (Glorified tech support junkie).

As such, I've built my family's computers, and exist as the home IT/nerd. My girlfriend's computer is the byproduct of a Windows 7 HP system's components being migrated to a new chassis and upgraded motherboard. Processor and RAM are from the HP. The HDD is a Hitachi Deskstar 250GB I picked up from a spare parts store, and the original WDBlue 1TB has been plugged into the board as a second drive to provide access to the original files (documents, etc.).

But lately, the computer has been running slowly, with Word freezing up, not responding, and even crashing on occasion.

Windows seems to be running normally, but other programs, (including Chrome) seem to be extremely slow to respond to interaction. My girlfriend wants a new computer. I would like to fix it without spending incredible amounts of money on a new machine.

Regards,

Silverhand92
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 8.1 Pro Media Center x64
    Computer type
    PC/Desktop
    CPU
    AMD Athlon II X4 640 (Propus)
    Motherboard
    MSI MS-7388
    Memory
    4 DDR2 x2GB = 8GB Total
    Graphics Card(s)
    AMD Radeon R7 250x Pro Series
    Sound Card
    Motherboard Onboard
    Monitor(s) Displays
    Westinghouse Digital 22" LED TV
    Screen Resolution
    1920x1080
    Hard Drives
    465GB Western Digital WDC WD5000AAKB-00H8A0 ATA Device (ATA )
    698GB Seagate ST3750640NA PATA Device (ATA )
    931GB Western Digital WDCWD10EZEX-22MFCA0 (SATA )
    931GB Seagate ST31000528AS SCSI Disk Device (SATA )
    1397GB Seagate ST31500541AS SCSI Disk
    PSU
    Corsair CX750 Bronze PSU
    Case
    Antec 200
    Cooling
    (3) Corsair CF 120 & (1) Corsair CF140mm fans
    Keyboard
    Logitech Wireless SB 120 Media AIO Keyboard
    Mouse
    Logitech Wireless SB 120 Media AIO Mouse
    Internet Speed
    250 Mbps
    Browser
    Opera
    Antivirus
    Windows Defender
    Other Info
    System data courtesy of Speccy; Courtesy of Piriform Software.
  • PC2
    Dell Studio 1555-S

jds63

New Member
Pro User
N.Y.

Posts
2,214
#2
Think be best to try to list all components here,make and model, amount of hardware and RAM type processor and speed, for us to know exactly what is in there first ,as only listed HDD as Seagate 250 GB,( RPM of Drive ?) Chrome can be resource hog a bit for a browser, how is IE ?
First rule check amount of startup and running processes.
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
#3
Try this as admin---

View attachment dism.bat

When you download it, Unblock it.

Keep in mind the false positives rendered by the .json files in the sfc cbs file.

I'm not writing to a novice.
Google anything you don't understand.

Try "Windows Update breaks sfc" for a Google Search...
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

Silverhand92

Home IT Guy
Member
Posts
109
#4
*Sigh.* Looks like the main HDD is going up. I'll have to backup the documents drive, (WD Blue 1TB) and OS-reinstall. The Hitachi Deskstar 250 is shot.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 8.1 Pro Media Center x64
    Computer type
    PC/Desktop
    CPU
    AMD Athlon II X4 640 (Propus)
    Motherboard
    MSI MS-7388
    Memory
    4 DDR2 x2GB = 8GB Total
    Graphics Card(s)
    AMD Radeon R7 250x Pro Series
    Sound Card
    Motherboard Onboard
    Monitor(s) Displays
    Westinghouse Digital 22" LED TV
    Screen Resolution
    1920x1080
    Hard Drives
    465GB Western Digital WDC WD5000AAKB-00H8A0 ATA Device (ATA )
    698GB Seagate ST3750640NA PATA Device (ATA )
    931GB Western Digital WDCWD10EZEX-22MFCA0 (SATA )
    931GB Seagate ST31000528AS SCSI Disk Device (SATA )
    1397GB Seagate ST31500541AS SCSI Disk
    PSU
    Corsair CX750 Bronze PSU
    Case
    Antec 200
    Cooling
    (3) Corsair CF 120 & (1) Corsair CF140mm fans
    Keyboard
    Logitech Wireless SB 120 Media AIO Keyboard
    Mouse
    Logitech Wireless SB 120 Media AIO Mouse
    Internet Speed
    250 Mbps
    Browser
    Opera
    Antivirus
    Windows Defender
    Other Info
    System data courtesy of Speccy; Courtesy of Piriform Software.
  • PC2
    Dell Studio 1555-S
#5
Sorry to hear that. :(

Backup is good. :)
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

jds63

New Member
Pro User
N.Y.

Posts
2,214
#6
*Sigh.* Looks like the main HDD is going up. I'll have to backup the documents drive, (WD Blue 1TB) and OS-reinstall. The Seagate 250 is shot.
How did you come to this conclusion ?
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system

Silverhand92

Home IT Guy
Member
Posts
109
#7
I ran AOMEI Disk Monitor and returned a drive status of 17% for the 250GB drive.
 

My Computers

System One System Two

  • OS
    Windows 8.1 Pro Media Center x64
    Computer type
    PC/Desktop
    CPU
    AMD Athlon II X4 640 (Propus)
    Motherboard
    MSI MS-7388
    Memory
    4 DDR2 x2GB = 8GB Total
    Graphics Card(s)
    AMD Radeon R7 250x Pro Series
    Sound Card
    Motherboard Onboard
    Monitor(s) Displays
    Westinghouse Digital 22" LED TV
    Screen Resolution
    1920x1080
    Hard Drives
    465GB Western Digital WDC WD5000AAKB-00H8A0 ATA Device (ATA )
    698GB Seagate ST3750640NA PATA Device (ATA )
    931GB Western Digital WDCWD10EZEX-22MFCA0 (SATA )
    931GB Seagate ST31000528AS SCSI Disk Device (SATA )
    1397GB Seagate ST31500541AS SCSI Disk
    PSU
    Corsair CX750 Bronze PSU
    Case
    Antec 200
    Cooling
    (3) Corsair CF 120 & (1) Corsair CF140mm fans
    Keyboard
    Logitech Wireless SB 120 Media AIO Keyboard
    Mouse
    Logitech Wireless SB 120 Media AIO Mouse
    Internet Speed
    250 Mbps
    Browser
    Opera
    Antivirus
    Windows Defender
    Other Info
    System data courtesy of Speccy; Courtesy of Piriform Software.
  • PC2
    Dell Studio 1555-S

Silverhand92

Home IT Guy
Member
Posts
109
#8
Update: 250GB drive has been cloned to a new Seagate Barracuda 250, all files have been cloned over, bit-for-bit with Clonezilla!
 

My Computers

System One System Two

  • OS
    Windows 8.1 Pro Media Center x64
    Computer type
    PC/Desktop
    CPU
    AMD Athlon II X4 640 (Propus)
    Motherboard
    MSI MS-7388
    Memory
    4 DDR2 x2GB = 8GB Total
    Graphics Card(s)
    AMD Radeon R7 250x Pro Series
    Sound Card
    Motherboard Onboard
    Monitor(s) Displays
    Westinghouse Digital 22" LED TV
    Screen Resolution
    1920x1080
    Hard Drives
    465GB Western Digital WDC WD5000AAKB-00H8A0 ATA Device (ATA )
    698GB Seagate ST3750640NA PATA Device (ATA )
    931GB Western Digital WDCWD10EZEX-22MFCA0 (SATA )
    931GB Seagate ST31000528AS SCSI Disk Device (SATA )
    1397GB Seagate ST31500541AS SCSI Disk
    PSU
    Corsair CX750 Bronze PSU
    Case
    Antec 200
    Cooling
    (3) Corsair CF 120 & (1) Corsair CF140mm fans
    Keyboard
    Logitech Wireless SB 120 Media AIO Keyboard
    Mouse
    Logitech Wireless SB 120 Media AIO Mouse
    Internet Speed
    250 Mbps
    Browser
    Opera
    Antivirus
    Windows Defender
    Other Info
    System data courtesy of Speccy; Courtesy of Piriform Software.
  • PC2
    Dell Studio 1555-S

jds63

New Member
Pro User
N.Y.

Posts
2,214
#9
I ran AOMEI Disk Monitor and returned a drive status of 17% for the 250GB drive.
Seemed more like Partition managing software, well could of tried this at the time too, see already changed the drive. Even run chkdsk.
HD Tune website
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system