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Troubleshoot Problem with Clean Boot in Windows 8


Brink

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Troubleshoot Problem with Clean Boot in Windows 8
This tutorial will show you how to troubleshoot problems in Windows 8 by performing a clean boot using a minimal set of drivers and startup programs to help determine and eliminate software conflicts.
Published by Brink
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ByLine
How to Troubleshoot a Problem by Performing a Clean Boot in Windows 8 and 8.1
Synopsis
This tutorial will show you how to troubleshoot problems in Windows 8 by performing a clean boot using a minimal set of drivers and startup programs to help determine and eliminate software conflicts.
How to Troubleshoot a Problem by Performing a Clean Boot in Windows 8 and 8.1


information   Information
When you start Windows 8 using a normal startup, several applications and services start automatically, and then run in the background. These programs include drivers, basic system processes, antivirus software, system utility applications, and other software that has been previously installed. These applications and services can sometimes cause software conflicts.

To help troubleshoot error messages and other issues, you can start Windows 8 using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

This tutorial will show you how to troubleshoot problems in Windows 8 by performing a clean boot using a minimal set of drivers and startup programs to help determine and eliminate software conflicts.

Source:

Note   Note

  • You must be signed in as an administrator to be able to do the steps in this tutorial.
  • You may temporarily lose some functionality when you perform a clean startup. When you start Windows 8 normally next, the functionality will return. However, the original error message or behavior may return.
  • If the PC is connected to a network, the network policy settings might prevent you from following the steps in this tutorial. It is strongly recommended that you do not use the System Configuration utility (msconfig) to change the advanced boot options on the PC unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.




PART ONE
How to Perform a Clean Boot

1. Press the Windows + R keys to open the Run dialog, type msconfig, and press Enter.​
2. If prompted by UAC, click/tap on Yes.​
3. Click/tap on the Services tab, check the Hide all Microsoft services box, and click/tap on Disable all button. (see screenshot below)​
Clean_Boot-1.jpg
4. Click/tap on the Startup tab, and click/tap on Open Task Manager. (see screenshot below)​
NOTE: Do not close this System Configuration (msconfig) window yet. You need to wait until you get to step 7 below.​
Clean_Boot-2.jpg
5. In the Startup tab of Task Manager, select all "enabled" startup programs one at a time, and click/tap on Disable for each one. Repeat this step until all startup programs are disabled. (see screenshot below)​
Clean_Boot-3.jpg
6. Close Task Manager.​
7. Back in System Configuration, click/tap on OK. (see screenshot below step 4)​
8. Click/tap on Restart to restart the computer and start Windows 8 in a clean boot. (see screenshot below)​
Clean_Boot-4.jpg

9. After the PC finishes restarting, determine if you still have the problem or not.​
  • If you no longer have the problem, then continue on to PART TWO below to help determine the cause.
  • If you still have the problem, then it's not caused by a software conflict, and this tutorial will not be able to help. Go to PART THREE below to have Windows 8 startup normally again.




PART TWO
How to Determine what is Causing the Problem

1. Press the Windows + R keys to open the Run dialog, type msconfig, and press Enter.​
2. If prompted by UAC, click/tap on Yes.​
3. Click/tap on the Services tab, check the Hide all Microsoft services box, check only half of the listed Services check boxes, and click/tap on OK. (see screenshot below step 3 in Part One above)​
4. Click/tap on Restart. (see screenshot below step 8 in Part One above)​
5. After the PC finishes restarting, determine if you still have the problem or not.​
  • If the problem still occurs after you restart the PC, then follow these steps:
  • Repeat steps 1-4 above in PART TWO except that in step 3, uncheck half of the checked boxes in the Services list that you originally selected.
  • If the problem still occurs after another restart, uncheck half of the remaining checked boxes again until only one checked service is running when the problem occurs.
  • If the problem does not occur after you restart the PC, then follow these steps:
  • Repeat steps 1-4 above in PART TWO except that, in step 3, check half of the remaining empty check boxes.
  • If the problem still does not occur after another restart, check half of the cleared check boxes again. Repeat this process until you have selected all the check boxes and the problem still does not occur.
  • If the problem occurs after another restart, uncheck half of the checked boxes that you last selected. Repeat this process again until you can isolate the one service that is running when this problem occurs.
  • If you can isolate one service that is checked when the problem occurs, that service is the one that is causing the problem. If you cannot isolate a service in this manner, a startup program might be causing the problem instead.
  • If you determine that a service is causing the problem, go to step 9 below.
  • If you determine that a service is NOT causing the problem, go to step 6 below.
6. Open Task Manager into the More details view, and click/tap on the Startup tab. (see screenshot below step 5 in Part One above)​
7. Select half of the "disabled" startup items one at a time, and click/tap on Enable for each one. (see screenshot below step 5 in Part One above)​
8. Close Task Manager, and restart the PC.​
9. After the PC finishes restarting, determine if you still have the problem or not.​
  • If the problem occurs after you restart the PC, then follow these steps:
  • Repeat steps 7-8 above in PART TWO except that in step 7, disable half of the enabled startup items that you originally enabled.
  • If the problem still occurs after another restart, disable half of the remaining enabled startup items again. Repeat this process until only one enabled startup item is running when the problem occurs.
  • If the problem does not occur after you restart the PC, then follow these steps:
  • Repeat steps 7-8 above in PART TWO except that, in step 7, enable half of the disabled startup items.
  • If the problem still does not occur after another restart, enable half of the disabled startup items again. Repeat this process until you have enabled all startup items and the problem still does not occur.
  • Once you have isolated the startup item that causes the problem, go to step 10 below.
10. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, leave the problem startup item disabled in Task Manager or service unchecked in msconfig until it can be resolved.​





PART THREE
How to Start Windows 8 Normally after Clean Boot Troubleshooting

1. Press the Windows + R keys to open the Run dialog, type msconfig, and press Enter.​
2. If prompted by UAC, click/tap on Yes.​
3. Click/tap on the General tab, select (dot) Normal Startup. (see screenshot below)​
Clean_Boot-5.jpg
4. Click/tap on the Services tab, uncheck the Hide all Microsoft services box, and click/tap on Enable all button. (see screenshot below step 3 in Part One above)​
5. Click/tap on the Startup tab, and click/tap on Open Task Manager. (see screenshot below step 4 in Part One above)​
NOTE: Do not close this System Configuration (msconfig) window yet. You need to wait until you get to step 7 below.​
6. In the Startup tab of Task Manager, enable all of your startup items one at a time, and close Task Manger when finished. (see screenshot below step 5 in Part One above)​
7. Back in System Configuration, click/tap on OK. (see screenshot below step 4 in Part One above)​
8. Click/tap on Restart to restart the computer and start Windows 8 normally. (see screenshot below step 8 in Part One above)​


That's it,
Shawn


 
Last edited by a moderator:

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
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    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
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    3 x 27" Asus VE278Q
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    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
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    OCZ Series Gold OCZZ1000M 1000W
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    Thermaltake Core P3
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CountryBumkin

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#2
In Part 3 step 4, would you want to enable "all" tasks, or just the ones that were already enabled when you started in Part 1, step 5 (i.e. would you leave "Express Tray" and "Product Registration" disabled)?
 

My Computer

System One

  • OS
    Win8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HTPC: Custom built
    CPU
    intel i5-2400
    Motherboard
    Gigabyte GA-Z68MX-DS2H
    Memory
    16GB Corsair DDR3-1600
    Graphics Card(s)
    on-board HD3000
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    On-board
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    Samsung 32" LED
    Hard Drives
    eight HGTS Deskstar NAS, 3TB
    seven WD Red NAS, 3TB
    one Seagate ES.2, 1TB
    one 64GB SSD
    PSU
    Corsair 750W
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Brink

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mvp
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#3
Hello,

You would want to:

Part 3 step 4. Click/tap on the Services tab, uncheck the Hide all Microsoft services box, and click/tap on Enable all button.

For Part 1, step 5, you are basically just disabling all currently enabled startup programs.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone