• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Solved "This devise could not be locked....Error 4630


pbarr19

New Member
Posts
2
#1
Just installed a Canon DR-C 225 scanner and everytime I start the scan SW I get, "The devise could not be Locked. Check that another application isn't using the devise -4630." I shut all other applications down, shut down the computer and started again, no change. Ugh
 

My Computer

System One

  • OS
    8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#2

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

pbarr19

New Member
Posts
2
#3
Solution

I saw on another post somewhere that sometime changing the USB cable works? Surprised me completely that when I did, problem was solved. :eek:
 

My Computer

System One

  • OS
    8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell

lhengst

New Member
Posts
1
#4
For 4 years I have been dealing with this problem! I finally found a SOLUTION!!! I have read this thread at least 40 times hoping someone would post a solution that would work for me. I feel compelled to share my solution and I hope it works for you.

Background:
I own a Canon ImageFORMULA P-150. I love the thing. It is an inexpensive multisheet duplex scanner. When I first setup the scanner it worked perfectly for some time. Back then, my computer was running windows 7. Occasionally I would try to use the scanner after being away from the computer for a while and I would get "Error -4630: The device could not be locked. Check that another application is not using the device."

When this problem first popped up, all I needed to do was reboot my computer and everything would work. So... I searched the internet for a solution and when I couldn't find one I resigned myself to rebooting the computer every once in a while. Fast forward a couple of years and Microsoft eventually got me to upgrade to Windows 10. After the Windows 10 update, I was having to reboot the computer every time I needed to use the scanner.

Then... (about 3 weeks ago) I had to reboot he computer multiple times. And now, (last 3 days), I couldn't get the scanner to work.

Solutions I already tried that did not work:
I tried everything I could find to fix this problem except for (a) replace my canon p-150 and (b) switch computers. I tried multiple USB cables, I fiddled with the auto-start switch on my scanner, I tried using power over USB and power from the wall, I tried changing which port the USB was plugged into on the computer (front ports, back ports, USB 2.0, USB 3.0, USB 1.0), I tried unplugging other USB devices to decrease the number of devices on the bus, I tried reinstalling the driver, I upgraded the driver, I disabled the driver and re-enabled it, I fiddled with the start-up settings for CaptureOnTouch, added a 'ServicesPipeTimeout' setting in regedit, unplugged and re-plugged the USB cable, and probably some more things that I can't remember.

Solution:
My first thought when I originally ran into this issue was that there was a race condition that was causing this error to occur. I think the error description is correct, "The device could not be locked. Check that another application isn't using the device". Some other application, service, or driver had laid claim to my P-150 and keeping Canon's software from using it. After reading many forum posts I ran across information about Windows Image Acquisition (WIA, stisvc). The "Services" application describes WIA as "Provides image acquisition services for scanners and cameras". Eureka! Maybe this service was failing to relinquish my P-150 to the Canon software. IT WAS! Below are the steps to follow to disable it (These are windows 10 instructions, hopefully other windows versions are similar)

  1. Run "services.msc"
  2. Find "Windows Image Acquisition (WIA)" and right-click it
  3. Select "Properties"
  4. Change "Startup Type:" to "Disabled".
  5. Reboot computer

Important Notes
  1. I tried setting "Startup Type" to "Automatic (Delayed Start)", that did not work
  2. I tried to "Stop" and "Pause" the service but that did not work, I received error "1061: The service cannot accept control messages at this time. Maybe WIA is broken on my machine, who knows.
  3. This is not a great solution, I imagine the WIA service is necessary for some tasks and I would prefer to not have to disable it. Maybe someone can propose a better solution.
 

My Computer

System One

  • OS
    Windows 10
Posts
1
#5
For 4 years I have been dealing with this problem! I finally found a SOLUTION!!! I have read this thread at least 40 times hoping someone would post a solution that would work for me. I feel compelled to share my solution and I hope it works for you.

Background:
I own a Canon ImageFORMULA P-150. I love the thing. It is an inexpensive multisheet duplex scanner. When I first setup the scanner it worked perfectly for some time. Back then, my computer was running windows 7. Occasionally I would try to use the scanner after being away from the computer for a while and I would get "Error -4630: The device could not be locked. Check that another application is not using the device."

When this problem first popped up, all I needed to do was reboot my computer and everything would work. So... I searched the internet for a solution and when I couldn't find one I resigned myself to rebooting the computer every once in a while. Fast forward a couple of years and Microsoft eventually got me to upgrade to Windows 10. After the Windows 10 update, I was having to reboot the computer every time I needed to use the scanner.

Then... (about 3 weeks ago) I had to reboot he computer multiple times. And now, (last 3 days), I couldn't get the scanner to work.

Solutions I already tried that did not work:
I tried everything I could find to fix this problem except for (a) replace my canon p-150 and (b) switch computers. I tried multiple USB cables, I fiddled with the auto-start switch on my scanner, I tried using power over USB and power from the wall, I tried changing which port the USB was plugged into on the computer (front ports, back ports, USB 2.0, USB 3.0, USB 1.0), I tried unplugging other USB devices to decrease the number of devices on the bus, I tried reinstalling the driver, I upgraded the driver, I disabled the driver and re-enabled it, I fiddled with the start-up settings for CaptureOnTouch, added a 'ServicesPipeTimeout' setting in regedit, unplugged and re-plugged the USB cable, and probably some more things that I can't remember.

Solution:
My first thought when I originally ran into this issue was that there was a race condition that was causing this error to occur. I think the error description is correct, "The device could not be locked. Check that another application isn't using the device". Some other application, service, or driver had laid claim to my P-150 and keeping Canon's software from using it. After reading many forum posts I ran across information about Windows Image Acquisition (WIA, stisvc). The "Services" application describes WIA as "Provides image acquisition services for scanners and cameras". Eureka! Maybe this service was failing to relinquish my P-150 to the Canon software. IT WAS! Below are the steps to follow to disable it (These are windows 10 instructions, hopefully other windows versions are similar)

  1. Run "services.msc"
  2. Find "Windows Image Acquisition (WIA)" and right-click it
  3. Select "Properties"
  4. Change "Startup Type:" to "Disabled".
  5. Reboot computer

Important Notes
  1. I tried setting "Startup Type" to "Automatic (Delayed Start)", that did not work
  2. I tried to "Stop" and "Pause" the service but that did not work, I received error "1061: The service cannot accept control messages at this time. Maybe WIA is broken on my machine, who knows.
  3. This is not a great solution, I imagine the WIA service is necessary for some tasks and I would prefer to not have to disable it. Maybe someone can propose a better solution.
I registered on this site solely so I could thank you for this helpful post. Like you, I love that little workhorse Canon P-150 and only encountered this issue when I upgraded to Windows 10. Unlike you, I had to not only disable the "Startup Type" but subsequently also had to "stop" the service in the same Properties dialog box. So far, so good. THANK YOU!!
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    System Manufacturer/Model
    Dell XPS15
    CPU
    Core i7
    Antivirus
    Avast

Jayko

New Member
Posts
1
#6
Solution:
My first thought when I originally ran into this issue was that there was a race condition that was causing this error to occur. I think the error description is correct, "The device could not be locked. Check that another application isn't using the device". Some other application, service, or driver had laid claim to my P-150 and keeping Canon's software from using it. After reading many forum posts I ran across information about Windows Image Acquisition (WIA, stisvc). The "Services" application describes WIA as "Provides image acquisition services for scanners and cameras". Eureka! Maybe this service was failing to relinquish my P-150 to the Canon software. IT WAS! Below are the steps to follow to disable it (These are windows 10 instructions, hopefully other windows versions are similar)

  1. Run "services.msc"
  2. Find "Windows Image Acquisition (WIA)" and right-click it
  3. Select "Properties"
  4. Change "Startup Type:" to "Disabled".
  5. Reboot computer

Important Notes
  1. I tried setting "Startup Type" to "Automatic (Delayed Start)", that did not work
  2. I tried to "Stop" and "Pause" the service but that did not work, I received error "1061: The service cannot accept control messages at this time. Maybe WIA is broken on my machine, who knows.
  3. This is not a great solution, I imagine the WIA service is necessary for some tasks and I would prefer to not have to disable it. Maybe someone can propose a better solution.
Problem solved!

This solution worked perfectly for me too.

Thank you very much.

In my case I am using a Canon DR-225W, however I received exactly the same error and everything you said also 100% applied to this model as well.

Thank you!
 

My Computer

System One

  • OS
    Windows 10

Olaf25

New Member
Posts
1
#7
For 4 years I have been dealing with this problem! I finally found a SOLUTION!!! I have read this thread at least 40 times hoping someone would post a solution that would work for me. I feel compelled to share my solution and I hope it works for you.

Background:
I own a Canon ImageFORMULA P-150. I love the thing. It is an inexpensive multisheet duplex scanner. When I first setup the scanner it worked perfectly for some time. Back then, my computer was running windows 7. Occasionally I would try to use the scanner after being away from the computer for a while and I would get "Error -4630: The device could not be locked. Check that another application is not using the device."

When this problem first popped up, all I needed to do was reboot my computer and everything would work. So... I searched the internet for a solution and when I couldn't find one I resigned myself to rebooting the computer every once in a while. Fast forward a couple of years and Microsoft eventually got me to upgrade to Windows 10. After the Windows 10 update, I was having to reboot the computer every time I needed to use the scanner.

Then... (about 3 weeks ago) I had to reboot he computer multiple times. And now, (last 3 days), I couldn't get the scanner to work.

Solutions I already tried that did not work:
I tried everything I could find to fix this problem except for (a) replace my canon p-150 and (b) switch computers. I tried multiple USB cables, I fiddled with the auto-start switch on my scanner, I tried using power over USB and power from the wall, I tried changing which port the USB was plugged into on the computer (front ports, back ports, USB 2.0, USB 3.0, USB 1.0), I tried unplugging other USB devices to decrease the number of devices on the bus, I tried reinstalling the driver, I upgraded the driver, I disabled the driver and re-enabled it, I fiddled with the start-up settings for CaptureOnTouch, added a 'ServicesPipeTimeout' setting in regedit, unplugged and re-plugged the USB cable, and probably some more things that I can't remember.

Solution:
My first thought when I originally ran into this issue was that there was a race condition that was causing this error to occur. I think the error description is correct, "The device could not be locked. Check that another application isn't using the device". Some other application, service, or driver had laid claim to my P-150 and keeping Canon's software from using it. After reading many forum posts I ran across information about Windows Image Acquisition (WIA, stisvc). The "Services" application describes WIA as "Provides image acquisition services for scanners and cameras". Eureka! Maybe this service was failing to relinquish my P-150 to the Canon software. IT WAS! Below are the steps to follow to disable it (These are windows 10 instructions, hopefully other windows versions are similar)

  1. Run "services.msc"
  2. Find "Windows Image Acquisition (WIA)" and right-click it
  3. Select "Properties"
  4. Change "Startup Type:" to "Disabled".
  5. Reboot computer

Important Notes
  1. I tried setting "Startup Type" to "Automatic (Delayed Start)", that did not work
  2. I tried to "Stop" and "Pause" the service but that did not work, I received error "1061: The service cannot accept control messages at this time. Maybe WIA is broken on my machine, who knows.
  3. This is not a great solution, I imagine the WIA service is necessary for some tasks and I would prefer to not have to disable it. Maybe someone can propose a better solution.
Thank you so much... I spend hours of finding a solution für my Dr-2580C under Win10 to work... finally with your solution it worked!
 

My Computer

System One

  • OS
    Win10

Users Who Are Viewing This Thread (Users: 0, Guests: 2)