The touchpad on my laptop does not want to work

[dave120]

Issues with the pouchpad

I have laptop Acer Aspire E 15 E5-511G-P6PN and before 4 weeks I installed windows 8.1 64 bit, everything was alright except the touchpad. I've tried everything, I did download the drivers for it from the acer website and it didn't work (pls no recommendations to turn it on from the buttons, I have tried that already and it doesn't work). I also uninstalled the OS and installed again but it didn't work. Do you guys have any ideas why it doesn't want to work?

 

[Brooklyn567]

Hello Dave, what drivers did you download for your touchpad?
Was it synaptics, or elan? Acer says it may be a "precision" trackpad instead. They have been shipping your model with a precision touchpad.
If you cant find precision drivers, I recommend downloading IOBIT's driver booster, let it scan your system, and update ONLY your touchpad drivers, see where it goes from there.. ONLY your touchpad drivers, we dont want to create new problems..

David

 

[dave120]

Hi I don't remember which driver i have downloaded but I tried with the IOBIT but the problem was that it coudn't find my touchpad and could that be from the windows?

 

[Brooklyn567]

does anything in your device manager show up as not being recognized?

here are the two mousepad drivers
elantech and synaptic

Product support



heres a similar situation to yours on Acer website, give it a shot..

Solved: touchpad stopped working after windows 10 - Acer Community - 372205