The Disappearing update

eggshells

New Member
Joined
Jul 23, 2015
Messages
5
Novice here - be gentle please

Dell XPS Desktop running Windows 8.0 (wife's pc mainly- I'm at work and don't remember specs).

Tried to d/l 8.1 from store. Received message -need update KB2802618. d/l'd it. Was told it was installed. Went to store. Same issue... same update. Repeated numerous times, same results. d/l'd manually- same results. Updates folder showed one old ms update and one adobe update , nothing else.. not updating....

Came across this:
Windows update successfully installs KB2802618 repeatedly - Microsoft Community

Tried much of what is mentioned (and the rest was above my head). No luck.. Can't get 8.1 and eventually 10.

Any suggestions for a novice?

Thanks
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GS70 2OD-002US
    CPU
    Intel® Core™ i7-4700HQ Processor
    Memory
    16GB DDR3L 1600MHz System Memory
    Graphics Card(s)
    NVIDIA® GeForce® GTX 765M 2G GDDR5
    Monitor(s) Displays
    17.3" Full HD Anti-Reflective Display (16:9; 1920 x 1080)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Super RAID (128GB SSD x 2; RAID 0) + 1TB HDD
    Keyboard
    Full Color Anti-Ghosting Backlit Keyboard by SteelSeries
    Internet Speed
    Forgot... Using FiOS
    Browser
    Firefox 39.0
    Antivirus
    Kasperky Internet Security 15

xXEightXx

Member
Member
Joined
Dec 24, 2009
Messages
80
Novice here - be gentle please

Dell XPS Desktop running Windows 8.0 (wife's pc mainly- I'm at work and don't remember specs).

Tried to d/l 8.1 from store. Received message -need update KB2802618. d/l'd it. Was told it was installed. Went to store. Same issue... same update. Repeated numerous times, same results. d/l'd manually- same results. Updates folder showed one old ms update and one adobe update , nothing else.. not updating....

Came across this:
Windows update successfully installs KB2802618 repeatedly - Microsoft Community

Tried much of what is mentioned (and the rest was above my head). No luck.. Can't get 8.1 and eventually 10.

Any suggestions for a novice?

Thanks

Stick with 8.1
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    Intel Core i7-3770K @3.5hz
    Motherboard
    EVGA Z77 FTW
    Memory
    Kingston Technology 16GB (2x 8GB) 2133MHz DDR3 Non-ECC CL11 DIMM XMP HyperX Predator Series Memory M
    Graphics Card(s)
    EVGA GTX 670 4gb
    Sound Card
    N/A
    Monitor(s) Displays
    HP w2007v
    Screen Resolution
    1680x1050
    Hard Drives
    OCZ Vertex 4 SSD 128GB
    SAMSUNG Spinpoint F3 HD502HJ 500GB 7200 RPM
    PSU
    Enermax Platinax EPM1000EWT Special OC Edition
    Case
    Cooler Master HAF Full Tower nVIDIA Edition
    Cooling
    CoolerMaster Hyper 212 Plus
    Keyboard
    HP
    Mouse
    Corsair Vengeance M90
    Internet Speed
    10MB
    Other Info
    ASUS DRW-24B1ST/BLK/B/AS Black SATA 24X DVD Burner
    Country Flag
    Cyprus

eggshells

New Member
Joined
Jul 23, 2015
Messages
5
That's the problem... stuck with 8.0. Cannot properly do updates (see link). 8.1 is not an option.
Something's 'broken'. no clue how to fix it.
Win 10- will wait months till bugs are worked out.
Just need a solution to upgrade to 8.1
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GS70 2OD-002US
    CPU
    Intel® Core™ i7-4700HQ Processor
    Memory
    16GB DDR3L 1600MHz System Memory
    Graphics Card(s)
    NVIDIA® GeForce® GTX 765M 2G GDDR5
    Monitor(s) Displays
    17.3" Full HD Anti-Reflective Display (16:9; 1920 x 1080)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Super RAID (128GB SSD x 2; RAID 0) + 1TB HDD
    Keyboard
    Full Color Anti-Ghosting Backlit Keyboard by SteelSeries
    Internet Speed
    Forgot... Using FiOS
    Browser
    Firefox 39.0
    Antivirus
    Kasperky Internet Security 15

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